Smythson Reviews 79

Sarah in Customer Services was delightful. Very prompt and professional in her responses. She resolved my issue so quickly and efficiently. I am very happy with my purchases and my experience. I would have no hesitation in recommending Smythson due to their (Sarah’s) exceptional service!

Smythson customer review was really helpful in arranging for my bag to be mended. Sarah was super prompt in providing an estimate and a step by step guide on the repair process. End result was fantastic and my bag has a new lease on life.

Efficient and speedy delivery as I requested. Always greatly presentable gifts

I needed to update address details, check a gift issue and ensure delivery on time for a particular present and Karen Lockwood was exceptional in customer service. Smythsons's products are top notch- and I can say now, so is their customer service. Made the whole experience very efficient and very enjoyable.

It would be terribly remiss on my part if I did not share with you the extraordinary customer service, care, attention to detail, assistance, professionalism and kindness that was extended to me by Adenike Olushegun-Williams.

Considering that I was given an extremely tight deadline by my boss to purchase, personalize and have something arrive in Paris, it would have been quite difficult to achieve had I not had the good fortune to be assisted by Adenike every step of the way.
Adenike took the time to send me mockups of the items with all choices clearly laid out that I was able to present, and therefore get quickly needed responses from my boss.
The closing of the NY store was a loss and it is reassuring to know that you are all just an email or phone call away.

My thanks again for your impeccable customer service.

My bag needed repairing and so I sent it to Smythson to get it fixed through their repair service. I was very happy with the customer support that I received - very helpful and efficient. It is my favourite bag so I am very happy that it could be repaired.

We had a last-minute personalization order - Sarah made it all happen with the appropriate urgency and responsiveness. The communication was great and the order arrived even ahead of schedule.

Aside from having great quality products, Smythson's customer service is also amazing! I had the pleasure to deal with Katie R. She was so helpful and answered all of my questions. Her responses to my emails were quick and thorough. Do not hesitate to deal with Smythson!! GREAT COMPANY!! Thank you Katie!!

I reached out to inquire about their paper and if it can potentially be used for origami. The response from Sara was rapid and incredibly helpful. I received samples to test and inevitably made a purchase.

I ordered a notebook which was delivered to the wrong address. Have been chasing for a week for an update and was told DHL Express would re-collect the item from the wrong address and deliver it to the correct address, which hasn't happened. Have asked repeatedly for a refund. Won't be shopping here again, which is a shame as had really liked the brand but terrible customer service.

Thank you very much to the Smythson team, it is always a pleasure to visit the beautiful store at Bond Street and buying online.

I would like to thanks Karen and Sarah from the customer service, Smythson seems to really care about theirs customers and it's very pleasant.

Also, let's talk about the products, never disappointed in any way! I have been a Smythson's client for quit a few years now and I intend to be one for a long time.

Cheers from France!

Theo Alloy

Superb service and delightful products. Special help from Kayleigh at customer service was great.

I cannot imagine not buying from Smythson. Beautifully crafted bags, books, home accessories and cards.

High quality and craftsmanship that one would expect from a leather goods store in the UK. From stitching, durable colors, rugged functionality to being very nice to touch and offering classic designs - Smythson stands apart from all others in the space. I've been a customer for close to a decade. Customer service is efficient, friendly and helpful. Katie Rich in particular has been a pleasure to deal with.

Order yesterday. Received today. The box was way to big for the item but that was okay. Lots of tape to keeper shut during transit.

I used express delivery to receive it in one day. Had no problems. Items are shipped from Italy.

Quality of the notebooks are top notch for fountain pens. For gel pens it’s a bit tricky and smudgy depending on the ink.

Overall really pleased and had no negative experience what so ever.

Products ordered 6 Jan, paid for express delivery. The order was sent to the incorrect address (9 Jan) I called Smythson once notified the delivery had taken place and was told I had called and changed the delivery address (I hadn’t) items were to be re sent . One week later nothing had arrived so emailed then called again. 11 days from order to delivery is very poor .

I was not left particularly impressed. The sale order packaging was mediocre. The full price order was not expected to ship promptly. The cancellation process wasn’t smooth. Both, online order and delivery were cancelled but they retained £5.00.

I have bought notebooks online for a number of years, also have key rings and a card holder. All top quality products, they are a treat to own and use, customer service has always been great for me. I can’t imagine not being a customer of Smythson!

When one buys a product on the internet there is always a sense of jeopardy, so when one purchases from a company with pedigree and huge price tags there is a sense of expectance that there is more of a chance that things will go well. This is why I am particularly disappointed with Smythson. Their products are top quality as are the prices but the service they provide is awful. I bought a diary and had no comms and no diary. I phoned what sounded like someones kitchen initially and got told that the order was 'stuck' and it would be sent asap. A few more days and no confirmatory email and I rang a again (a very pleasant, charming and helpful lady to be fair) but once again there was a problem that the order hadn't gone through and it would be sent asap. This really isn't good enough for a brand of this quality - other wise I could have gone anywhere. Then had a drama with DHL - but that is something else. Not impressed - disappointed!

$800 olive-green backpack purchased less than a year ago badly scratched on front panel for no apparent reason. Company unwilling to assist, repair or offer any assistance. They sold a faulty product and will not stand behind it. Their website states that "there is a comprehensive repair service for all products." This is a lie.

Completely ripped off. Spent $1600 and in three uses leather coming off and they refuse to repair etc. I will never use this store again and am warning others not to. I am consulting lawyers as I asked them to repair it and they would not. Please stay away this is not worth it at all. They are marketing charlatans and sadly I liked how the bag looked and the feel but with such quality this is worth at best $30.