smytten.com Reviews 

I used to order usually trial packs from Smytten very often , but whenever i used to order from Smytten above 500, i was not sure whether they ll deliver ir not as previously they hv ditched me. This time I ordered Rakhi gift hamper worth 1400 from Smytten 10 days before Rakhi , it wasnt delivered, neither I was able to cancel it and when i m asking fir refund since 10 days on chats only as they dont hv customer care no , a big loop hole , again n again AI is chatting , now I m tired asking them refund . It seems as if I m begging my own money , no official has called me from this company . Guys, dont order from Smytten other than trial packs, very unreliable , its AI based company only

It was such a great product I'm in love with the products just make sure that the toner is not good at all of dot&key watermelon

Smytten has been an extremely disappointing experience, both in terms of product fulfilment and customer service. You can place an order, make the payment, and still have no certainty that you will receive the product you actually ordered—or even receive the complete order at all.

What is even more frustrating is how complaints are handled. Instead of taking responsibility and investigating the issue, the response appears to be nothing more than, “We shipped the product that was ordered,” as though their responsibility ends the moment the package leaves their facility.

A company’s responsibility should not end at dispatch. Customers pay for the products they ordered and have every right to expect accurate and complete delivery. Passing the blame onto the customer instead of resolving genuine complaints is unacceptable.

Overall, a deeply disappointing experience. Smytten seriously needs to improve its fulfilment process and, more importantly, take customer complaints seriously instead of simply dismissing them.

“I placed my order 15 days ago, and the payment has already been completed, but I still have not received my order. I am extremely disappointed with your service, and my experience has been very poor. Even after waiting for so long, I have not received any proper update regarding my delivery. Please look into this matter seriously and resolve my issue as soon as possible. Otherwise, please initiate a full refund please don't use this aap .
Fraud h ye aap na paise wapis ate h na product.

Bht hi acha experience h mera smytten ke sath

I was worried about the delivery since I stay in Northeast. I ordered Derma Co Aqua Gel Sunscreen and the LA colour eyeshadow palette, it did arrive on time. The packaging was also sealed and nothing was damaged. It's hard to find skincare apps that ship so reliably. Extremely happy with the purchase, will order again.

ordered a Plum serum, Love Earth lip gloss, and the Renee Bollywood Filter primer through Smytten while I was in Pune, and overall it was a smooth experience. What I like most is the trial points system, it actually makes it easy to try minis before committing to fullsize products, which saves money and helps you figure out what works. My order arrived in about 5 to 6 days. The app is also quite easy to use when browsing new brands. It feels more like a discovery platform than just a regular shopping app, which I liked.

I’m based in Kolkata and recently ordered eyeshadows and eyeliners from Pigment Play through the Smytten app, and I had an absolutely wonderful experience. From the moment I started browsing, the app was incredibly easy to navigate, with a clean layout and smooth interface that made finding products effortless.

The checkout process was quick and hassle-free, and I really appreciated how streamlined everything felt. My order was delivered within just four days, which was impressively fast, and all the products arrived in perfect condition, securely packaged and exactly as expected.

The quality of the products themselves is great, and the entire shopping experience felt reliable and convenient. From browsing to delivery, everything was handled efficiently, making it a stress-free experience overall. I would definitely recommend using the Smytten app for anyone looking to shop for beauty products. It’s simple, efficient, and delivers exactly what it promised

Received a completely incorrect and unusable product (chinese prodcut), and despite immediate reporting with proof, the issue was denied without resolution.
Disappointing experience—poor customer service, no accountability, and repeated follow-ups over 4 days for a ₹140 order.

Fraud. They don’t send the products you order, instead send some expedited trials and customer care is not responsive or helpful. They are complete frauds

My experience with the Smytten app has been very disappointing. I ordered some products through the Shop section (not the trial section), but I received incorrect items.

Since there is no customer care number available, the only option was to raise a complaint through the in-app chat. The chat is handled by a bot, which created a ticket for my issue. However, the response I received was:
"Please note, the products have been dispatched & delivered correctly from our end."
This response was given without properly addressing the issue.

As a customer, this leaves us completely helpless because there is no proper customer support or escalation option in the app. The only place left to express the issue is through reviews. Interestingly, when a review is posted on the Play Store or other platforms, they immediately reply asking for the order number. But after sharing the details, there is no further response or resolution.

I have also sent multiple emails regarding this issue but have not received any proper reply or solution.

There are many better apps available in the market with proper customer support. I would advise others to be cautious before ordering from Smytten to avoid losing money due to unresolved issues.

Smytten is the worst app I used I got wrong products

Dear smytten its a last warning for u guys please reach out to me as soon as possible bcz i just paid for your trial packs and they are saying uts delivered how ? I want my money back or my parcel otherwise i will sue u i know were is your warehouse or something else

It's a lot happening in India. They are the cheaters on the name of trials. My main orders automatically cancelled by this stupid website and they have not refunded my money saying that it's a trial price.

Customer service is to bad not helping me with this Order no. 11675168658032

I had placed an order for 2 sets (4 bottles) of roll-on. However, I initially received only 1 set (2 bottles). After raising a ticket, I again received only 1 bottle instead of 2 bottles.
Now I have also received a message stating that the issue “does not fall under policy guidelines.”
It honestly feels like a cheap marketing trick to send partial orders and deny valid claims.

I have ordered products worth Rs244 ,my money got deducted and order id not generated and i have also not received any refund.I contacted their customer care but no one is responding, also i sent mail to them but no response. Pathetic customer service.

Smytten is a scam site, never ever buy anything from Smytten.
They are misusing postal address to send un-ordered items on "Cash on delivery" modes. It is so common to order items in routine life that you often lose track of which item is enroute on a given day,

Unless you have a hard cognizance of 'what exactly is the item you ordered' you would mis-interpret this fraud order with a genuine order and typically ask your family member to pay them off via cash.
All these events happen in a rapid fire mode,

one day you would suddenly see a fraud SMS which would not specify the product details,,,,it will be generic in nature saying "your Ekart order will be delivered today ny 11pm, pin: xxx'...

Then about an hour later you would get a call from a delivery partner (eKart/Delhivery etc.) telling you that "sir i am from eKart and at your location for your order has arrived" at your home address usually (while you are outside your home, office mostly) & would ask you to pay cash on delivery.

Then you will start receiving repeat calls from the same delivery from your home location, urging you to quickly send someone to receive the item....upon their knock knock your family member from inside house might also get same version & then you will start receiving call from home too, asking you to pay or let the family member pay for this COD parcel.

To get rid of this sudden discomfort you would either pay the guy on their QR code remotely or else you will ask your family to accept order and pay them cash. End of the transaction !!

Once you reach home, you would find out that the order received is a junk delivery (an expired toothpaste box or a chemical bottle inside a well wrapped box) which you never ordered

I ordered from Smytten (Order ID: 11675146500044) and received a used face razor and a leaked keratin shampoo. I contacted support via email and Instagram multiple times since 16th April, but they have completely ignored me.
They even marked my issue as “resolved” without solving anything. No refund, no proper response.
Extremely disappointed with Smytten’s customer care.

Received a different product,when I raised a ticket they said it has been resolved without solving the issue.Total waste of money I'll never order again from this platform.