It takes forever to get the box cancelling isn’t easy and you be told that you have to go to the end of your subscription. I was told two different months that it needed (conveniently a few days befor... See more
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Review summary
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Just tried to sign up for 3 gift subscriptions. I ran into a lot of technical errors in the sign up process and now only 1 subscription is appearing in my account. I don't have confidence that these... See more
Company replied
Just terrible! Charged me on December 1st. On January 3rd my December box has not shipped. Charged me again on January 1st and I assume I will struggle getting January's box. No response from customer... See more
Company replied
Company details
Written by the company
SnackCrate creates unforgettable experiences through a monthly box of global snacks.
Contact info
2658 Walnut St. , 80205, Denver, United States
- happy@snackcrate.com
- snackcrate.com
2.2
Poor
3K reviews
Replied to 97% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Don't recommend
We are in December and haven't gotten our crates for October.
Most subscription you receive your item for that month. Ex Nov crate will arrive in Nov December in Decemberm however all our crates arrive a month later. So the October crate arrive in November, November crate in December. They make Cancleation of a subscription hard to do so as well. I can't wait till our subscription ends with this company.
1 September 2024
Unprompted review
Reply from SnackCrate
Hey there, Judine!
Thank you for taking the time to share your concerns. We’re truly sorry for the wait on your October SnackCrate and understand how frustrating this has been. Unfortunately, we experienced significant delays that impacted our fulfillment process, but we’ve now cleared through them and are working to have all remaining orders shipped out this week.
We understand your frustration with the delivery timeline of our subscription service. While we aim to send crates as close as possible to their featured month, unforeseen delays have unfortunately pushed delivery times back. Please know that we are actively working on improving this process to better meet expectations.
Regarding the cancellation process, we’re sorry to hear you found it challenging. We value your feedback and are committed to making our services as user-friendly as possible. If you’re having any issues or need assistance with your subscription, please don’t hesitate to contact our Customer Support Team—we’re here to help.
We truly appreciate your patience and understanding as we work to improve. Please feel free to reach out at happy@snackcrate.com if there’s anything else we can assist you with.
Buyer Beware!!!
I sent an email yesterday and another one today, but haven’t had a response yet. I was overcharged and am waiting on boxes to come in. Never got a shipping date when I signed up, website just says shipping soon. Man, I wish I would have listened to the bad reviews I read, but I just really thought this would be a cool gift. Im not confident at this point that my money will be refunded or boxes will arrive before Christmas. One Can only hope. I would really feel better if someone would contact me and help me get this all worked out. Just be ready for a headache if you order SnackCrate.
6 December 2024
Unprompted review
Reply from SnackCrate
Hi there! Thank you for reaching out, we hate to hear there have been some troubles with your orders. Our Customer Support Team has been working through an extremely high volume of emails lately, but they are ready to help! A response to your recent emails should be reaching you shortly, if not already, where our Team will be able to provide an update on your snacks.
Horrible
I purchased the 3 month subscription as a gift. The first crate was received but no additional crates have shipped. I have emailed twice with no response. DO NOT USE THIS COMPANY. ITS A SCAM!
3 December 2024
Unprompted review
Reply from SnackCrate
Hey there, Torri!
Thank you for reaching out, we are so sorry to hear you are waiting on some snacks! We know how important it is to receive your orders, and would love the opportunity to look into this for you. If you would like assistance locating the status of any recent orders, our Customer Support Team would be happy to help, and can be reached via Live Chat and email, Monday-Friday, 9am - 1am CST.
Disappointing Wait time
This is my second time subscribing to Snack Crate. The first time was for a year for my teen and it was GREAT, different destination each time, delivered on time, communication was quick and able to pause and/or cancel at any time. So here we are a couple years later my youngest wanted to try it so I was happy to come back and very quickly disappointed. I signed up for the year, we have received 7 boxes so far (2 have been doubles). I was charged for October and then 2 weeks later the website explained that due to export issue there would be a week or so wait until we got our package (fine, I get it). Then November came and I was charged again for a box before the website again stated that now both October and November would be delivered together. I tried to cancel at that time and was informed that I had to complete the year (4 more boxes). Here we are for December and you guessed it, the money is being pulled out and box being shipped but the website still states that October and November boxes cleared customs and will be arriving together. They should have automatically paused or offered to cancel the remaining subscription. The boxes are not cheap and were paying for a product that they are aware we are NOT receiving and have no idea when we will be. I would not recommend this snack service and will not be renewing.
Update:
My daughter received both boxes today. I'm still mad that October and November's boxes shipped together in a snack crate box, meaning that Octobers never shipped when it was supposed to originally, causing a ridiculous wait time. However, my daughter (who is on the spectrum) was ecstatic and over the moon that one of those boxes contained snacks from South Korea and has since forgotten everything else. Hoping that December's box arrives on time (stars have been changed from 1 to 4 to reflect).
2 December 2024
Unprompted review
Reply from SnackCrate
Hey there, Tiffany!
Thank you for reaching out, we are so sorry to hear the recent delays we've had have led to a negative experience with us. We know how important receiving your snacks on time is, and we've been working to fulfill all outstanding orders following the Port Strike and hurricanes that hit Florida and impacted our shipping process. We are finishing up the last remaining October and November shipments now, and expect to again be shipping with our end of the month guarantee, starting this month!
Your October and November SnackCrates should be on the road soon, if not already. Updates for your orders can be seen on your SnackCrate account, or can be shared by reaching out to our Customer Service Department.
We truly hope that these recent delays do not deter you from snacking again, but if you are needing a break, we can understand! If you'd like, we would be happy to assist in pausing your subscription this month, so you can catch up on your current snacks before having more sent your way.
Ordered back in October
Ordered back in October. Haven't received a single box yet. No clue as to where it is either since there's no clear indication on how to find it. They said I would get both packages by the end of this month. Well.. it's the 30th and still no update. Hopefully most people don't have to deal with this here, but yeah, any help would be appreciated and I'd love to try the snacks I paid for lol
30 November 2024
Unprompted review
Reply from SnackCrate
Hey there, Aaliyah!
Thank you for reaching out regarding your recent orders. We sincerely apologize for the delay with our October and November SnackCrates. Unfortunately, we experienced unexpected fulfillment delays that impacted our shipping schedule.
If you log into your SnackCrate account, you’ll find updates from our logistics team regarding the situation. The good news is that we have now resolved these delays and are actively working to ensure all remaining orders are shipped out as quickly as possible.
We truly appreciate your patience and understanding during this time and deeply regret any inconvenience this may have caused. If you need further assistance with your orders, please don’t hesitate to reach out to our Customer Support Team at happy@snackcrate.com. We’re here to help!
Repetitive boxes
I've been subscribing for a while. I feel like the boxes get repetitive. For instance I've had Canada 3 times, Germany 3 times the Caribbean 2. With almost 200 recognize countries in the world, I should not be getting the same countries over and over.
30 November 2024
Unprompted review
Reply from SnackCrate
Hey there, McKayla!
Thank you for reaching out about your time with us, we hate to hear you are not feel the adventure! We do sometimes repeat countries for a few reasons, one being that new subscribers also want to enjoy the more popular countries we visit. And, while we do sometimes re-feature a country, we always wait at least 18 months before doing so, and offer the option to skip any month you may not be interested in.
That being said, we want to assure you that there are new countries coming, so keep an eye out for those updates on our social media pages!
I’m only giving this one star because I…
I’m only giving this one star because I HAVE to! I subscribed in September and did receive a box. Since then I’ve been charged 3 months and have not received any other box besides my first one! I called and asked for my money back and to cancel my subscription and they told me I’d have to pay more money if I want to cancel!!! This is ridiculous. Now they will respond and say delays and they deeply apologize but that means absolutely nothing when they continue to charge you but DO NOT deliver nor hold up their end of the bargain. I completely regret subscribing to this company.
29 November 2024
Unprompted review
Reply from SnackCrate
Hi there, Amy!
Thank you for taking the time to reach out, we are very sorry for any inconvenience the recent delays we've seen have caused. Our October SnackCrates were heavily held up by Port Strikes and the hurricanes that came through Florida, but we are in the middle of packing and shipping those snacks now! And, to help streamline this process, we are shipping those Crates out alongside the November Crates.
Your snacks will be on the road soon, if not already, as we are finalizing the remaining orders now. But, if you would like an update on your specific order, please reach out to our Customer Support Team!
Crate Box?
Right now I’m still waiting on my October and November box.
29 November 2024
Unprompted review
Reply from SnackCrate
Hi there!
Thank you for taking the time to reach out regarding your recent orders, we are so sorry for the delay! Unfortunately, October's SnackCrates were heavily delayed following a halt in the import process, but we are working to finalize those orders now. In order to streamline the shipping of our October and November SnackCrates, we are shipping them at the same time, so they arrive to you quicker!
Packing has been underway for the last week or two, and we are close to having all remaining orders out of our warehouse. For updates on your specific order, we ask that you reach out to our Customer Support Team, so they can assist you. They are available Monday-Friday, 9am-1am, via email and Live Chat.
They charge you but don't deliver
They charge you but don't deliver, and then blame everyone but themselves. I've been charged for the last 2 months and then some and haven't seen a box since September. They sent out an email today blaming shipping and everything else but their ineptitude, and yet they don't offer any kind of discount or compensation for what they've charged us for. Give me a break.
Let's add December to this list to, but this time customer service emailed me back 3 times and kept the email going until finally on the 31st I got an email from them that my December boxes were finally shipping. WARNING DON'T SIGN UP, AVOID IT ALL COSTS. THEY ARE A RIPOFF.
25 November 2024
Unprompted review
Reply from SnackCrate
Hi there, thank you for taking the time to reach out regarding your recent orders. We are very sorry for the wait with our October SnackCrates, unfortunately, we did see some heavy delays that impacted our fulfillment process. We have finally cleared through those delays and are working to have all remaining orders shipped out, and they will be so over the next week.
We truly appreciate your continued patience and are deeply sorry for any inconvenience. If you need any further assistance with your orders, our Customer Support Team would be happy to help.
Disappointment Newbie
Sent them a email and haven’t gotten a response back , maybe they’ll respond on here 🙃. To whom it may concern. My name is R.McClain and I’ve been a subscriber of snack crate since 10/2024 . I’m reaching out because I would like to cancel my subscription and would also like the cancellation fee to be waived . Why ? Because at the same time I joined snack crate i joined another company similar, and I’ve received two shipments since joining (one for October and another for November ) and I have yet to receive anything from this company no package , no discount for the inconvenience ,no nothing , BUT I’ve been charged twice since subscribing . When I previously reached out to snack crate I was notified that the shipment from South Korea had just arrived at the warehouse , then I asked can both my months be shipped together (to prevent me having to wait so long . I didn’t care if it was random snack from random countries either I was told that wasn’t possible . I understand the snacks are coming from another country but if shipping is going to take so long y’all should select snacks a month or two in advance so they can arrive in America at a decent time . I do apologize for any inconvenience but again I will like to cancel the subscription and the fee to be waived being that I haven’t received anything . I just want my money back from BOTH months . Thank you .
4 October 2024
Unprompted review
Reply from SnackCrate
Hi there, R.McClain!
Thank you for taking the time to provide feedback on your recent orders, we hate to hear that our service did not work out for you. We can see that the cancellation of your subscription and orders has been taken care of, so any due refunds will be available to you shortly.
We would love to the opportunity to snack with you again in the future, and thank you for giving our snacks a shot!
Won't ship product, but will charge for product.
I have been nothing but disappointed with SnackCrate. I have been charged for October and November crate and have yet to receive them. Charging somebody for product not received, is theft. It is impossible to get in contact with anybody. Then when i do,3 days later, I keep getting excuse after excuse. I was told it would be shipped out one weekend. Then they said it will be shipped the weekend after that. I want what I was already charged for. Simple as that. I'm sure there competitors will actually give me product payed for.
31 October 2024
Unprompted review
Reply from SnackCrate
Hey there, Aaron! Thank you for taking the time to provide feedback on your recent experience with us, we are deeply sorry for the recent delays we've been seeing. Unfortunately, our fulfillment process was halted by the back to back hurricanes that came through Florida, and recent port strike along the East Coast, as these events lead to extensive backlogs at the international ports we import the snacks through. However, we have finally cleared these delays and are working to get each remaining order packed and shipped now!
We want to let you know that delays like this are not our norm, and expect to be back on track with November's SnackCrates from Canada and going forward. So, you will see those snacks shipped with our end of the month guarantee.
If you need any assistance with your specific orders, we recommend getting with our Customer Support Team, so they can help!
It was fun but one of our snacks were…
It was fun but one of our snacks were expired :(.
17 November 2024
Unprompted review
Reply from SnackCrate
Hey there, Miss Tasha!
Thanks for connecting with us – We hate to hear that one of your snacks arrived that way! Please know that our snacks are freshly made and imported just for us every month, and that some countries use a different date format than what we're used to here in the US. This means you might see an expiration date or a batch date listed as DD/MM/YYYY instead of MM/DD/YYYY. If you'd like us to take a further look, please reach out to us directly with a photo of your snack's packaging so we can help :)
SnackCrate Support can be reached via email at happy@snackcrate.com, or you can catch us on Live Chat through our website Monday-Friday from 9am-1am Central Time. We look forward to hearing from you!
The snacks are mostly good but shipping…
The snacks are mostly good but shipping is terrible. It never ships on time and tracking doesn't follow close. It'll say shipped but not where it is.
13 November 2024
Unprompted review
Reply from SnackCrate
Hi there, Jonathan!
Thank you for taking the time to provide feedback on your recent experience with us! We are so sorry to hear that the shipping of your snacks was less than great. We are currently working to improve our shipping policies to include faster and more reliable shipping! We hope we get the opportunity to share those improvements with you.
We truly appreciate you snacking with us and look forward to traveling the world with you again!
I got my first snack box it was from Brazil
I got my first snack box it was from Brazil everything taste so good I can't wait to get a different one from another country or state
12 November 2024
Unprompted review
Reply from SnackCrate
Hey there!
We’re thrilled to hear you loved your first snacking adventure with us! Don’t worry—there are plenty more delicious journeys ahead.
Happy Snacking!
Customer service serverly lacking
I'm response to the company-
Ya you say your "handling it" but your customer service rep keeps asking "if I'm sure" over and over and it takes forever for then to respond which has drawn out the cancellation request almost 3 weeks now. Stop asking and do it!
Order my first box for September and received it in October because of port delays...when it was received I had video documentation of damage to the snacks..looked to be missing items or just supplied us with very small items instead and crumbled items. Reached out via email October 23 about the issue with the documentation. Requested for a cancellation because I was displeased with service, presentation for cost, and length of time to receive. I was asked over the course of days over and over are you sure you want to cancel ...and I has said repeatedly yes...that I didn't care about the cancellation fee to cancel customer service stoped responding to email on Oct 31 never cancelled and I just got charged for another box. This company is so unprofessional, shady, and has no customer service ...I should be able to talked to someone instead of coming on here , reporting to BBB, instead of sending emails over and over for noone to respond!!!!
22 October 2024
Unprompted review
Reply from SnackCrate
Hey there, Anastasia!
Thank you for taking the time to reach out and provide your feedback on your recent experience, we are so sorry to hear about the troubles with your account. We were able to look into your account details and emails with us, and can see we are working to have your subscription ended, per your request.
Unfortunately, we have been experiencing an extremely high volume of emails recently and are responding to everyone as quickly as possible. Our Support Team is working to resolve this request for you, and should be reaching out with confirmation shortly.
We appreciate your patience while our small team works to help everyone that has reached out, and look forward to further assisting you!
Stay Away At All Costs
What went wrong? Everything. The company does not provide any communication, it is left to the customer to do all the work. We subscribed to the Premium Crate back in August and as of today, October 23rd, we have only received the August Crate. We can understand the delays caused by the Hurricanes and the Port Workers Strike, that is out of SnackCrate's control. However, they failed to notify us of any delays and continued to charge our payment method. The most recent update from SnackCrate indicated that all non-customized Crates would be shipped by October 21st. Our account shows the Crate as shipped but the tracking number through USPS shows just the creation of a label. We sent an email on the 21st asking for confirmation of the shipment to which we received no reply. We attempted to email customer service again today, but we're not expecting any response. For a service that is meant to deliver snacks monthly to customers, SnackCrate has horrible customer service and communication. We'd highly recommend anyone stay away, please learn from our mistake.
As a note to the company: If a customer is still awaiting for a Crate from the previous month, please don't send them emails asking them to choose snacks for the next month. We have received emails asking us to add snacks to the October and November Crates when we are still waiting for September's Crate. It just adds unnecessary insult to injury.
23 October 2024
Unprompted review
Reply from SnackCrate
Hi there!
Thank you for taking the time to provide feedback regarding your time with us, we greatly apologize for the delays we've experienced lately.
Our September SnackCrates were heavily delayed by Hurricane Helene, the recent Port Strike along the East Coast, and then again by Hurricane Milton. We have been working as quickly as possible to get our remaining September SnackCrate orders packed and processed following the halt in operations caused by those unforeseen circumstances, and have been shipping those Crates out over the past week. At this time, your order should be in transit and on it's way!
We hate to hear that your recent email has not been answered yet; Following this delay, we have been working through an extremely high volume of emails and requests, but our Customer Support Team should be reaching back out to you very soon.
We appreciate your patience and understanding while we work to resume normal operations, and we look forward to assisting you further.
Absolutely NOT worth your money
Absolutely NOT worth your money. First box showed up quickly and was not worth the 18 dollars we paid which was half off for signing up for 6 months…. Well that was back in August…. I’ve now been Charged 31 dollars for Septembers box and have not received it as of Oct 23. Also was charged 31 dollars for Octobers box and HAVE NOT RECEIVED THAT ONE EITHER…. Talked to customer service and asked to cancel subscription and was charged an additional 18 dollars for the first box just to cancel my subscription. Soo I’ve now paid 93 dollars for one box that was mostly thrown out because the snacks weren’t tasty at all….DO NOT WASTE YOUR MONEY!!!! This is basically a scam
23 October 2024
Unprompted review
Reply from SnackCrate
Hi there, Kristin!
Thank you for taking the time to provide feedback on your recent experience with us, I am so sorry to hear you are feeling unsatisfied with your orders.
We know that with international snacks, sometimes they can be very different from what you're used to and that sometimes they may not be to your liking at all. But, with featuring snacks from all around the world part of the adventure is trying new things, whether they're your favorites or least favorites! That being said, we do always hope our customers enjoy the adventure and are happy to make things right if the snacks don't work out for you.
We are very sorry for the delay we've experienced with shipping September's SnackCrates and hate to hear this has affected you as well. Unfortunately, with the back to back hurricanes that hit Florida and the recent Port strike along the East Coast, our operations were halted while we worked to get our snacks delivered. Frequent updates were posted to your SnackCrate account page and out Social Medias, to keep you informed while we navigated these unforeseen circumstances; But, we do apologize again for the wait and regret to see that your 6 month plan was terminated early as a result.
We are able to see your delayed order was packed and shipped your way, so those snacks should reach you shortly. Your final SnackCrate will be packed soon, but if you have any further questions regarding these orders, please reach out to our Customer Support Team so they can further assist you/
Thank you again for reaching out and giving us a shot, we hope to snack with you again in the future!
I still haven’t received my box
I still haven’t received my box for the month and it still saying that it hasn’t been shipped. It’s been a couple weeks sense I placed the order for my monthly box.
21 October 2024
Unprompted review
Reply from SnackCrate
Hey there, Angelina!
I'm so sorry to hear that your box hasn’t shipped yet! I completely understand how frustrating that must be.
Furthermore, I would recommend reaching out to our customer support team. They’ll be able to take a closer look at your order and provide the latest updates. You can contact them via email at happy@snackcrate.com or through our Live Chat, available Monday-Friday from 9am-1am CST.
Thanks for your patience, and I hope we can get this resolved for you quickly!
Boxes ship very late
Boxes ship very late. My July box did not ship until August. My august box did not ship until September. I have even billed for September and October’s boxes but have not received either. Very disappointing. Would not recommend.
17 October 2024
Unprompted review
Reply from SnackCrate
Hi Tanya,
Thank you for reaching out, and I sincerely apologize for the delays you’ve experienced with your recent SnackCrates. I completely understand how frustrating it must be to have been billed for your September and October crates without having received them yet, especially after the previous delays with your July and August boxes.
As we import our snacks fresh from their countries of origin, the logistics can sometimes cause shipment delays, especially with customs and other factors outside our control. However, we know this doesn’t make the wait any less disappointing.
To help resolve this, I encourage you to contact our Customer Support Team directly, and I’d be happy to escalate your request if needed. They can look into your specific orders and provide updates on the status of your missing crates. You can reach them via email or Live Chat Monday-Friday from 9am-1am CST at happy@snackcrate.com.
Again, I’m truly sorry for the inconvenience, and I appreciate your patience. We’d love the opportunity to make this right and ensure your future SnackCrate experiences are much smoother.
Don’t do it !!!
Ehh, I really wanted to like this. The first month was fun, the kids enjoyed it, but then crates started coming later and later and the snacks were stale and underwhelming. Port closed understandable but now I’ve been charge for two crates I have yet to receive. None of the good snacks in the advertisement you actually receive. Also I understand committing to a monthly subscription but if you’re not happy with said subscription you should be able to unsubscribe! I think they make it that way because they know people would unsubscribe because the crate suck. Love the concept but do better! 10/10 DON’T RECOMMEND!!!
8 October 2024
Unprompted review
Reply from SnackCrate
Hi there, Brittney!
Thank you for taking the time to reach out regarding your recent experience, I am so sorry to hear it was less than great!
Our monthly SnackCrates feature 5-20 unique items from different countries all around the world, the amount in each Crate varies based on the size selected. With featuring a new country each month, we are sure to import the snacks fresh from their respective home lands, to ensure an authentic visit to each country! As we import the snacks directly from each country, we schedule our monthly shipments for the end of each month; This is to allow enough time for the snacks to make their way into the United States, clear through Customs and Border Protection, and arrive to our SnackCrate facility for packing and shipping.
We know the wait can feel long sometimes, but everything is set up so you can receive a Crate full of yummy, authentic snacks from around the world! And, since our snacks are imported fresh, they should arrive to you in that same condition. I hate to hear this may not have been the case, so we would love to look further into that for you.
If you have not already, we recommend reaching out to our Customer Support Team, so they can further assist you! They can be reached via email and Live Chat Monday-Friday, 9am-1am CST.
Thank you again for taking the time to reach out and provide feedback. We look forward to working with you to make things right!
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