Snap Care Reviews 16

TrustScore 3.5 out of 5

3.3

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Company details

  1. Recruitment

Information provided by various external sources

Snap Care is a specialist introductory recruitment agency sourcing the best candidates to support children, young people, and adults with additional needs or disabilities.


Contact info

3.3

Average

TrustScore 3.5 out of 5

16 reviews

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Replied to 50% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

To clarify

To clarify, my feedback reflects the nature of the placement as it presented from the outset, rather than changes that developed later. Although no formal complaint was made during the placement, this should not be interpreted as confirmation that the role was an appropriate or sustainable match. The parent knew the child had other behaviour difficulties and did not include it in the information. And when I brought this up to you, as a company I would’ve thought you would’ve investigated and ask why it was not mentioned.

My intention in leaving a review was to share an honest account of my experience, and I hope it contributes to ongoing reflection and improvement.

18 December 2025
Unprompted review
Rated 5 out of 5 stars

Applying for a job has never been so enjoyable:)

My experience with SnapCare has been amazing right from the very start. Rachael dealt with my application and I couldn't find fault if I tried. During my initial interview with Rachael she was so friendly and it made it so much easier and less nerve wracking to interview. There was no question I asked during the process that was too much, I was never waiting around for a response to any communication. Rachael really did go above and beyond, even calling me on her day off to give me good news !

15 January 2025
Unprompted review
Snap Care logo

Reply from Snap Care

Thank you for sharing your feedback Janet. The team work hard to provide the best service we can and it is lovely to read your positive comments!

Rated 5 out of 5 stars

Wonderful experience every time

Wonderful experience every time!

I have been working with SnapCare since 2020 and have had 3 successful placements so far. They truly list the most awesome and caring families available for us employees!

It is always a pleasure, and I know that every time I am looking for a job that supports me, makes me feel appreciated and rewarded for my hard work I apply to one of their vacancies! Kamila, Rachael, and Jade were my consultants and I have always had the best professional interactions with them (compared to other agencies).

If you are looking for a work environment where you feel that you matter, and where you feel that you are both supported and respected, I highly recommend to register with them.

24 September 2024
Unprompted review
Snap Care logo

Reply from Snap Care

Thank you Anja - that's great to hear!

Rated 5 out of 5 stars

Highly recommend!

Rachael is fantastic! She ensures that she is available and is always happy to answer any questions. Rachael has been a huge support and successfully arranged me a placement within a very short space of time.
I cannot recommend her and snapcare enough.

Thank you!

11 September 2024
Unprompted review
Snap Care logo

Reply from Snap Care

Thank you Natalie, delighted to hear your feedback!

Rated 5 out of 5 stars

Natasha from SNAP is one of a kind

If you are looking for an exceptional recruitment agency that puts SEN families at the heart of everything they do, look no further. The care and compassion taken when placing families and nannies together and ensuring that everything is in place to ensure that both parties are happy and safe. Every member of the team at SNAP has been beyond friendly and supportive. My biggest thanks goes to Natasha. She has held my hand through every stage of finding my perfect role. She provided exceptional guidance and was always available to listen and guide me. Thank you does not cover how supported I felt.

12 February 2024
Unprompted review
Snap Care logo

Reply from Snap Care

Thank you Kelly, we are delighted to hear that - and thank you for supporting one of our families! Sally and the Snap Care Team

Rated 5 out of 5 stars

Snap Care are fantastic!

I've always had a fantastic experience with Snap Care. They have supported me to find 2 roles over the past few years and the team are incredibly professional, knowledgeable and supportive. Snap Care do a fantastic job of finding carers and support workers for families needing specialist support. I highly recommend them.

9 December 2023
Unprompted review
Snap Care logo

Reply from Snap Care

Thank you, that's great to hear - and thank you for supporting two of our clients!

Rated 5 out of 5 stars

Fully positive experience with Snap…

Fully positive experience with Snap Care. The whole process moved extremely quickly, with contact made the same day I submitted an application for a job. Each step of the interview process was clearly outlined and each stage had a friendly and relaxed atmosphere.
I have been well informed from the minute I applied for the job and have been contacted since the job commenced to make sure everything is going well.
All in all a great service has been provided throughout and I would highly recommend using the company to others.

3 November 2023
Unprompted review
Snap Care logo

Reply from Snap Care

Thank you Hayley, that's great to hear!

Rated 5 out of 5 stars

Snapcare outstanding Agency . …

Snapcare team are so lovely to their clients & their potential employees .
Outstanding service .

9 October 2023
Unprompted review
Snap Care logo

Reply from Snap Care

Thank you for your review, we are delighted you are happy with our service :)

Rated 5 out of 5 stars

Great relief with Snap Care

I've been very relieved with Snap Care. Not only have they connected me with a wonderful family that are flexible, is positively challenging, has a fantastic hourly rate - they did it in under a month! I have been working directly with Jade from Snap Care who has been amazing with communication, facilitating the process and has regularly been checking in with me on how it's going. Can 100% recommend Snap Care.

31 October 2023
Unprompted review
Snap Care logo

Reply from Snap Care

Thank you for your feedback Theo, I am delighted we found you a great job!

Rated 5 out of 5 stars

Highly specialised company - highly recommended

I have benefited from services from SNAP for many many years; all the staff in the team has always been courteous, highly professional and very skilled at their jobs. In the many occasions where SNAP placed staff with the families I was collaborating with, I have witnessed a very attentive and compassionate service both toward the families and also toward the candidates. I have always received positive feedback from parents & staff, and I experienced myself an excellent service - this is why I would not hesitate to recommend SNAP CARE. Matching families with the right professionals is a complex job, especially considering the work is mostly with vulnerable people; in the many experiences I had with them, the staff at SNAP has always shown the commitment, determination and passion to get the best possible match aiming at creating positive change in people's lives and make families feeling supported when was most needed.

30 September 2023
Unprompted review
Snap Care logo

Reply from Snap Care

Thank you GP, we really appreciate receiving your feedback.

Rated 5 out of 5 stars

I had the best experience with Snap…

I had the best experience with Snap care. They kept me informed throughout the whole process of what was happening with the job I had applied for.
They are also lovely for checking in after I had started my job to see if things were going well.
I would recommend using them my experience with them has been fantastic.

2 October 2023
Unprompted review
Snap Care logo

Reply from Snap Care

Thank you for your feedback Becky, that is great to hear! Sally, Snap Care

Rated 5 out of 5 stars

Snap care is great!

Hi all! Snap care is a great company. Within about 8 weeks they found me a family. Everything happened so fast i got on well with the family first time i met them, am still with them and everything is going so well.

I have tried other nanny jobs in the past and have not gotten anywhere with them but snap care have giving me a great opportunity in the nanny field. So now i am building up experience. Sally and her team ARE lovely people who even take time out to check on the clients and the family i have nothing bad to say about snap care. They do not waste peoples time very professional and understanding people.

30 October 2023
Unprompted review
Snap Care logo

Reply from Snap Care

Ah, thank you Janique. It has been a pleasure working with you.

Rated 1 out of 5 stars

Not a reliable company ( waste ur time)

Very very bad people. Not reliable at all. They just waste ur time. They interviewed me and liked me in interview and then said that they will arrange a meeting with the family. They put me on hold for two months for a job and keep sending me email that they will fix my meeting with the family( keep giving me hope that I am very suitable candidate for this job)
Finally they fix a meeting with the family and exactly one day before they sent me an email that they have selected an other candidate.
I won’t recommend them to any one

13 October 2023
Unprompted review
Snap Care logo

Reply from Snap Care

Update 30th October 2023. I communicated with this candidate and she agreed that her comments were totally inaccurate and inappropriate. I asked her to edit her comments or remove them, but as this has not happened, please see an excerpt of her email to me at Snap Care:

Hi Sally
Thank you for your email. I really appreciate your efforts in this case. It was really nice having conversation with you. It give me a price of mind that good and honest people who stand up for right and wrong ate still hear , like you. Yes surly you and all other your colleagues who are like you don’t deserve this comment ( very bad people).
My apologies, take care and I hope may be in near future I will get a chance to work with you.
Regard


16th October 2023 Thank you for providing your full details so we could find you on our system.
I am sorry that your experience was not as you should have expected. I can now see that the position you applied for was with a client who is using a Shortlist Service. With this service, Snap Care is not involved with the recruitment process after we have spoken to candidates and they confirm they meet the objective criteria for the job (which you did). Your CV was then sent to the client to continue the recruitment. While this process would have been verbally explained to you during that call, we recognise that the process should also be clearly confirmed in an email. We have reviewed our processes this morning and made changes to the emails that are sent out to candidates. This includes clarifying the process and explaining who will be in contact with you and what to do if you do not receive an update in a timely manner. Thank you for drawing this to our attention so we could put in place a better process, and our apologies again for the service you received. Sally.

We have searched our database and we have no record of you, so I believe you may be mistaking us for another company. If you are sure it is us, please send an email so I can look into this, this is not how we work. Thank you, Sally Britton, MD. info@snapcare.co.uk

Rated 1 out of 5 stars

We Cannot Recommend Snap Care

We paid 900 GBP for Snap Care to find an assistant in school. After one month we still hadn't received one CV that we wanted to interview. Instead of apologizing and refunding our advance, they kept on pretending that they were looking for someone. The requirements were never met, and finally we cancelled their services, which cost us 900 good pounds. Unfortunately we cannot recommend this company.

1 March 2023
Unprompted review
Snap Care logo

Reply from Snap Care

When someone anonymously posts a poor review, the company is unable to respond to specific detail. There is of course, usually two sides to every story. Snap Care has been placing dedicated support staff since 2001 - for 22 years. What I can say is that none of my hard working team would 'pretend they were looking for someone'. We know how important the right support is to our clients and families.

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