SnapDownloader Reviews 

145
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 51 reviews, reviewers had a great experience with this company. Customers consistently find the software easy to use and highly effective for downloading various content, often describing it as the best they've tried. Many appreciate the frequent updates that keep the application working optimally and its wide range of features. Reviewers also frequently highlight the excellent customer service, noting quick responses and swift resolution of any issues encountered. However, some customers also noted that the application occasionally fails to download content, sometimes displaying error messages like "4001" or simply not initiating downloads. A few other people also felt that customer support response times could be slow, with some reporting being ignored or experiencing delays of several days or weeks in getting issues resolved.

What people talk about most

Application

Customers consistently note ambiguous experiences with the app, with many praising its extensive features and... See more

User experience

Clients share positive opinions on user experience, with many finding the software easy to use and effective... See more

Response time

Users describe positive interactions with response times, often praising the quick and efficient support... See more

Product

People report ambiguous experiences with the product, with many expressing strong satisfaction. Customers... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the warm, efficient, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very fast downloads and good results. Occasional issues with downloads perhaps due to the download target formats changing but corrected quickly when asked. Best download program I have used.

Rated 4 out of 5 stars

They responded pretty quick when I had problems downloading some music.

Rated 4 out of 5 stars

I have been using Snap for many years. Heavy use as I download and load up my mp3 player so I can listen while doing my farm work. On the rare occasions that there had been an issue the developers so... See more

Rated 5 out of 5 stars

Best app. Constantly updating to keep it working in tip top shape. Tons of features that none of the competitor apps have. You can do more than one, download trims, different formats. Super flexible.... See more


Company details

  1. Software company

Written by the company

We build video downloader software for Windows and macOS to download videos from more than 900 websites.


Contact info

4.1

Great

TrustScore 4 out of 5

145 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 71% of negative reviews

Typically replies within 2 weeks

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4.1

All reviews

(145)

51 reviews in the last 12 months

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Rated 5 out of 5 stars

I’ve had it for 3 1/2 years

I have had SnapDownloader for 3 1/2 years. I got it for YouTube. It stopped functioning after a month. I contacted support. They fixed it immediately. Evidently, YouTube changes their encryption to battle against downloading, and force you to pay to eliminate advertisements. Then, I had identity theft. My phone number and all email accounts were stolen. I contacted support, to change my info. I needed to provide the credit card number I used to purchase. I had destroyed that card, and it took several emails for me to provide that info, but they stuck with me, until I gave them the correct one. Excellent communication. I would ignore the poor reviews. It does what it says. I love downloading music videos with the built-in MP3 conversion; I don’t need to strip the video through an additional app. I have a choice of downloading video resolutions from 144p to 8K(60fps), 3 video types, 8 audio types, and subtitles if I want. 4 1/2 years of good service deserves every star.

14 December 2024
Unprompted review
Rated 5 out of 5 stars

A must for downloading videos!

I decided to try SnapDownloader when I had difficulty downloading videos using the other 2 video software packages that I have on my computer. More often than not SnapDownloader came through including getting videos from YouTube, Instagram, X and Facebook. And to date, I have never had a glitch with this software either. Definitely worth the money!

1 December 2024
Unprompted review
Rated 5 out of 5 stars

The SnapDownloader app is downloading…

The SnapDownloader app is downloading all of the YouTube videos that I have wanted. I was skeptical but the app has proven to be great for these downloads. I purchased the personal lifetime version which will never expire. I highly recommend this app to anyone who wants to download ANY videos from YouTube.

16 November 2024
Unprompted review
Rated 2 out of 5 stars

Finally responded to my email

Finally responded to my email. Although it took the tech support of SnapDownloader at least a week to respond to my email (because it doesn't have a customer service phone number), the company was able to inform me that the reason I was having trouble downloading videos was because of a virus I had on my computer, not the software itself. I like the user-friendly software but not the customer support at the moment.

14 November 2024
Unprompted review
SnapDownloader logo

Reply from SnapDownloader

Hi Troy,

Thank you for your feedback, and I sincerely apologize for the delay in responding to your email. We strive to provide prompt and efficient support, but at times, high volumes or unforeseen circumstances can slow us down.

I'm glad our team could help identify the issue and confirm that it wasn’t related to the software.

Rated 5 out of 5 stars

Top Notch Customer Service - Best I've ever experienced

I purchased SnapDownloader a couple of years ago. Over the past month, I've had 3 instances where SnapDownloader wouldn't allow me to download YouTube videos. The first was a licensing issue, the second was due to an update they had sent out, but wouldn't run, and the third was another issue that I really don't know what it was. Regardless, every time I had one of these experiences I would email the customer support team, and the issue would be resolved within 24 hours. I work in the customer service arena for a billion dollar company, who is owned by one of the largest IT companies in the US. When I have an issue with my work computer and request assistance, it usually takes days for them to just acknowledge the receipt of my problem ticket, and a week to resolve the issue... at a minimum. The IT support team at SnapDownloader is a first class operation. It would be unrealistic to expect to never have issues with a software application. This is a professional team that knows what they are doing, and go the extra mile to resolve customer issues!! I highly recommend this program to anyone considering using a downloading application. To me, Customer Service after the sale and installation is far more important than any other aspect of the purchase.

30 October 2024
Unprompted review
Rated 5 out of 5 stars

Best download program

Best program. Paid lifetime lisence and have been downloading videos from vimeo, youtube and many paid courses through the browser. (Have been using it for a couple of years, changed computer and migrated the lisence key) Had a few issues like vimeo not working for a while (maybe because I downloaded so much!) but after contacting them it has been resolved. Super happy and would definitely recommend it!

17 October 2023
Unprompted review
Rated 2 out of 5 stars

Entirely unreliable, BUGGY, amateurish implementation, doesn't preserve queue!

While it is somewhat competent as a wrapper for yt-dlp, this app is **entirely unreliable** and buggy as hell! Nearly every channel download has frequent failures which have to be addressed one-by-one *while* having to click on a popup every single time. Failure rate is about 20%.

It gets quickly overwhelmed when busy downloading, such that its user interface becomes unresponsive for minutes at a time. Good luck trying to reduce the thread count when it's busy, because the threads popup won't populate any options (so you're stuck). This is what happens when you run very long operations in a single-threaded app. Hence: amateurish.

IT DOES NOT SAVE YOUR DOWNLOAD LIST. I accidentally closed the app and it exited without a peep. When I relaunched it, MY ENTIRE QUEUE of over 1000 pending dowloads VANISHED!!!

Its export downloads feature does not work, either for CSV or text. I've tried it a dozen times and it just shows an error popup.

ALL too often, it doesn't even bother to save the downloaded files into the proper folder, just dumping everything into the root folder. This means you may try downloading 100 channels but may end up with 50 channels empty but the root folder holding hundred or thousands of files.

13 September 2024
Unprompted review
SnapDownloader logo

Reply from SnapDownloader

Hi,

Thank you for sharing your detailed feedback. I’m truly sorry to hear about the issues you’ve encountered. This is not the experience we want for our users, and I understand how frustrating it must have been.

I’ve shared your concerns with our development team, and they’re already looking into these problems. While these specific issues haven't been widely reported, we take every piece of feedback seriously and will work on addressing them as a priority.

In the meantime, we’d like to assist you directly. Please contact our support team with more details about your experience, and we’ll do our best to resolve these issues for you as quickly as possible.

We appreciate your patience and your willingness to help us improve.

Rated 5 out of 5 stars

Fast Updates almost after sites have…

Fast Updates almost after sites have updated their format. A problematic "no Video" site fix is by opening it on new tab may have a video. Most often pages in magazine format is preferred than a video. Highlight the pages and print it on PDF format. Snaploader also extracts and all videos.

23 August 2024
Unprompted review
Rated 1 out of 5 stars

I paid for lifetime license. It seems a fraud

I paid for lifetime license on 28th June 2024.
But the service only availabe for less than two months.
I contacted them.
They didn't fix the problems.
Now they stop replaying

28 June 2024
Unprompted review
SnapDownloader logo

Reply from SnapDownloader

Hi Emma,

I'm sorry to hear that. I'm unable to find any email communications with you. Are you sure you dealt with us and not another merchant? If yes, please contact us again at support@snapdownloader.com so we can resolve your issue or refund you.

Rated 5 out of 5 stars

Snap Downloader a truly great app, very fast.

I had a similar app, (Houlo) over time it had glitchy problems with updating and no support available. I decided to give Snap Downloader a try, what a difference! This app does everything for you, the quality is first class and so fast. I did a trial for a little while (maybe ten minutes!) and then bought a life time subscription. Very happy with this program.

26 July 2024
Unprompted review
Rated 4 out of 5 stars

Hopefully it doesn't mine bitcoin like…

Hopefully it doesn't mine bitcoin like downloadly

17 May 2024
Unprompted review
SnapDownloader logo

Reply from SnapDownloader

Hi Cole,

Thanks for your concern. We want to assure you that SnapDownloader does not engage in any cryptocurrency mining activities, including Bitcoin mining. We prioritize the security and privacy of our users, and our software is designed to be safe and trustworthy.

If you have any further questions or need additional information, please feel free to reach out to our Support team.

Rated 5 out of 5 stars

Finally a program that works as advertised

Finally, a downloader program that works as advertised - no surprises. Easy to use downloader for videos and audio from YouTube and other websites. Works well, files play accurately after download.

2 April 2024
Unprompted review
Rated 5 out of 5 stars

SnapDowloaderI, Easy to use and very economically priced video download program.

I had been looking for a program to download music and other videos. SnapDownloader has performed flawlessly and is very straight forward to use. I would recommend SnapDownloader to anyone who loves music or other videos posted on line.

3 February 2024
Unprompted review
SnapDownloader logo

Reply from SnapDownloader

Thanks for your feedback, Carlos. I'm glad to hear about your positive experience with SnapDownloader.

Rated 5 out of 5 stars

What a great little tool

What a great little tool. It hasn't failed to do as advertised. I especially like the Trim feature before the download, as it makes the whole idea much easier.

Thanks, for a dynamite program in a small package.

26 January 2024
Unprompted review
SnapDownloader logo

Reply from SnapDownloader

Thanks for your feedback, we're glad to hear that!

Rated 5 out of 5 stars

Great software for movies

I found SnapDownloader software by accident. What a tremendous surprise for me!!! The reviews were great, and I have to agree. I am not super techie, but Snap is easy to use. I have converted Youtube clips for my movies. Even better, I can convert a Youtube video to an MP3 music file. How great is that? I would highly suggest this for all.

30 November 2023
Unprompted review
SnapDownloader logo

Reply from SnapDownloader

Thanks for your feedback, we're glad to hear that!

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