Snatcher Reviews 

I placed an order which they were unable to source within a reasonable time. After corresponding with Snatcher I proceeded to cancel the order in order for me to get a credit. They canceled the order but even after numerous efforts in contacting them, they still have not provided any feedback regarding my credit

Pay back my money.

Snatcher fails to pay back my money after I cancelled an order because they couldn't deliver the order after a long time.

I ordered a book for My child on July. It is the preliminary exams. We haven't received the book. Calls do not go through. I only got one email after enquiring. I will never use the service again. I feel like I was sold something that they do not have in store. Worst service.

ZERO RATING FOR THIS RUBBISH BUNCH OF SCAMMERS. IF YOU WANT TO LOSE MONEY BUY SNATCHER FAKE STUFF THEY WILL NEVER REFUND YOU . MORE THAN 3 MONTHS STILL NO REFUND FROM THEM. PEOPLE DO NOT BUY FROM THIS COMPANY THEY ARE OUT TO GET YOUR MONEY. BLOCK AND DELETE, READ ALL THESE REVIEWS. PEOPLE WILL NOT LIE. I REGRET EVER BUYING FROM THIS SCAM

TERRIBLE SERVICE from this company!!!

They do not derserve a star at all.

You NEVER get the correct amount of items ordered and when you EVENTUALLY receive the items (usually after harassing them for almost a month about the order not being shipped) it is damaged AND the wrong size!!!!

After no feedback on when our order will be replaced with the correct items we ACTUALLY ordered, we insisted on a refund. Then NO FURTHER communication from them when the word refund came up!!! Every email I have sent has been ignored. How can you do that???

What type of people run this company!??? You take people's hard earned money and ignore them when you have to answer to our questions??? How do you sleep at night???

DON'T wate your time or money guys, you will regret it, for sure!!!!!

Ño order received, no refund received. Waiting 3 months now.

If there was zero I would have give that. Snatcher sent me the wrong items, I have been waiting for my refund since June I have not received my money. Everything I enquire I am told it will be processed

What ever it is that you are trying to buy at snatcher, don’t. It can’t be acceptable that an order placed on the 18th of July isn’t fulfilled and when you want a refund on the 8 August you are told of 50%cancellation🤬🤮

My order number is/was 389417. order cancelled 15 July 2024. Waiting for my refund. Keep telling me on email that they are busy with it, but their policy say 7 days. I am still waiting today 6 August 2024. I reported them to the authorities and consumer protection. Even their telephone line on their webpage 0101437495 you can not reach them on. They are fraudsters

Been more than a month, I cancelled an order that they couldn't fulfil, my refund, I keep asking for it and being told about a backlog. They are failing to run this business and it won't surprise if they have gone bankrupt, i wonder if I will ever get my money back here.

Lying lumps of excrement won't give an honest answer on when I can expect my already long overdue order. They've been sure it would be delivered "in this week" for the last four weeks...

*Update, finally got a delivery, missing half the items, wrong colour on one I did get, and the order is now "complete" as far as Snatcher is concerned

I placed an order on June 26, 2024, despite the website allowing me to order items that were out of stock. Over a week later, on July 4, 2024, I emailed them to follow up and received a response saying, "We are awaiting delivery of the goods from our supplier." This was the first communication I received since placing the order.

On July 11, 2024, I requested to cancel the order after discovering that they cannot be contacted by phone, only via email. Coincidentally, their response was, "It has come to our attention that we are no longer able to get the (ordered items)." They asked if I wanted a refund or store credit, and I chose a refund. They then requested my banking details and proof of account ownership, which I provided on July 12, 2024.

Since providing the requested details, communication has ceased. On July 15, 2024, I forwarded the documents again with no response. Today, July 16, 2024, I sent three follow-up emails, advising them that I would be writing reviews about my experience, yet still no response.

I now understand why they have too-good-to-be-true specials—because they aren't true! Save your hard-earned money and shop elsewhere. Even ChinaMall would offer better value and service. It's shocking to read user reviews and see how many are complaining about refunds not being processed. Imagine how many others have just given up on their refunds.

Snatcher is the type of business giving online shopping a bad name in our country, affecting the reputation and trust that other online businesses have worked hard to build. I wouldn't be surprised if they aren't even South African and will just move to another country to repeat this after tarnishing online shopping here.

My advice: Avoid Snatcher at all costs.

It has been 2 weeks, and my order is still on being processed. I have tried to contact them via phone, but you cannot talk to anyone on a phone. I have sent mail everyday but with no luck of any response from anyone. The customer service in nonexistent.

Terrible, no feedback after 10 work days after order placed

I purchased smart night lights but received lights that were not as advertised on the website. I have reached out to Snatcher 3 times to return the lights but I have been ignored. Do not purchase from this company. They are unreliable and not willing to fix issues.

I ordered (order number 162350516) and paid for three items on 4 June. I received a parcel on 5 July, only containing two items of which one of the was incorrec. I WANT MY MONEY BACK.

Scammers!! Reporting them to the National Consumer Commission and SAPS. This includes Tashriek Rustin on their email frontline. Calling on everyone else who have been scammed to do the same. Together we can close their business down

I bought an air fryer in April 2024, it didn’t arrive in a good condition. I contact them the following day and the sent the courier guy to collect it. They didn’t have stock available and asked for my banking details to return the funds. Since May 2024 I have been waiting for the funds and everytime I email them I get the same email responses. I am just disappointed to say the least.

I ordered fan humidifier march, was told they no longer have it in stock. Been waiting fir a refund since March it's June. I get emails saying after 7 days it's been escalated. They steal people's money. Do not use them they are croocks they need to be shut down. R1500 been fighting since they now ignore my emails

Snatcher stated that they had the items I ordered in stock, via e-mail & telephonic call with an agent only for them on the day of delivery tell me that the items weren't in stock. They proceeded to state I should expect a refund in the space of 10 days. Mind you I made payment on 26 April 2024 & it is now Mid June 2024. Every time I make an inquiry as to where is my refund I am assured it has been referred to their finance department & that it will be sent. But for over 6 weeks? They've failed to refund me an amount of a mere R627.00? What a joke. Worse I was a first-time client who is unemployed and needed what was ordered for my small upcoming business venture. Disappointed is the least I feel. I am more disappointed in myself for giving them the benefit of the doubt & ignoring all the negative remarks left online hoping that such dismal customer service wouldn't be imparted unto me but I was very wrong.

They have over 440 1-star negative reviews of the same modus operandi of taking money on reviews.io website, stating items are not in stock & not refunding clients back. If ever items are delivered they are either not complete, damaged or delivered way after the normal expected delivery time frame.

This is the company's Director: Dirk Van Gruening on LinkedIn