Logistica impeccabile.
25 March 2026
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Company details
About Snowleader
Written by the company
Snowleader, il vostro e-shop per l'outdoor.
Snowleader offre la vendita online di attrezzature e abbigliamento tecnico per la montagna.
Scopri la nostra gamma completa di prodotti per lo sci, lo sci alpinismo, lo snowboard, il trail-running, l'escursionismo, il campeggio e la nostra gamma lifestyle.
Sul sito vengono offerti 3 universi:
SNOW
OUTDOOR
CITY
- Più di 40.000 referenze e 500 marchi
- Un servizio clienti di alto livello al vostro servizio con esperti di prodotti
- Un omaggio a partire da 299 euro di acquisti
- Consegna rapida e resi possibili entro 60 giorni
Siamo appassionati di outdoor e diamo il massimo per consigliarvi e offrirvi prodotti tecnici al giusto prezzo.
Contact info
France
- 0165 020517
- snowleader.it
4.4
Excellent
526 reviews
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Prices in line with the current market
Prices in line with the current market, ordering was easy and smooth, well packed and on time delivery. So thumbs up 👍
3 January 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
BEWARE
BEWARE: Terrible experience with this company. I placed an order on January 7th, and the website stated delivery by January 15th. Although the site is in Italian, the package was shipped from France, which I wasn’t expecting.
As of January 23rd, the shipment appears to be lost: the tracking hasn’t updated in over 12 days. I’ve tried to contact customer support multiple times by phone (no answer), email (no reply), and the website chat has never been available. At this point, the lack of communication feels very suspicious - proceed with caution.
23 January 2026
Unprompted review
Reply from Snowleader
Hello,
We apologise for this inconvenience, which is beyond our control.
Due to an increase in the number of requests, we are currently experiencing a slight delay in our response times.
We would like to inform you that we are taking the necessary steps to resolve your delivery dispute.
We will get back to you directly by email as part of our ongoing correspondence.
We thank you for your patience and apologise for any inconvenience caused.
Kind regards,
The Snowleader team
All Perfect
All Perfect, the product Is fantastic and the best price around market on line
13 January 2026
Great product (X-Bionic cachemire ski…
Great product (X-Bionic cachemire ski socks) at a great price. Fast delivery.
5 January 2026
Very effective!
8 January 2026
The package has never arrived the pick…
The package has never arrived the pick up point..
12 December 2025
Reply from Snowleader
Buongiorno,
ci scusiamo per il disagio arrecato.
Il pacco è stato restituito al nostro magazzino e riceverà il rimborso completo del suo ordine nei prossimi giorni.
Cordiali saluti
il team Snowleader
Every thing was fine….
21 November 2025
A very terrible shopping experience
A very terrible shopping experience — my first purchase here and I ended up with defective old stock. I bought a pair of Salomon X Ultra 360 GTX from here, and wore them for a 10 km outdoor hike. However, halfway through, I noticed that the GTX layer at the flexing area of the toe had separated from the upper, with a total of four separation points on both shoes, affecting both the left and right sides at the flex zones. When I reported this issue, I was told the only option was to send them back for repair. This completely ruined my entire travel plans for August, and I had no choice but to buy another pair from a physical store at the last minute.
28 July 2025
Reply from Snowleader
Hello,
After reviewing your request, since this was your first run, we will send you labels to return your item and you will receive a refund. You could have responded to the email sent on August 5 regarding your disagreement.
Please note that our items are sold new. We will contact the brand to obtain more information about this defect.
We understand your frustration and hope that this solution will suit you.
Best regards,
The Snowleader team
Everything perfect
26 July 2025
No customer service for alpine slings ( blue ice)
Recently ordered a few blue ice alpine runner slings from them, fast delivery but when i received the items i noticed 1 of them had misscoloring and 1 of them had a loose stiching. Not really ideal for a life trusting climbing equipment.
have tried calling, emaling and using the chat-system. No replies, horrible customer service. Lost 40 euros :)
edit ( 3 days later, still have not heard anything from snowleader )
17 February 2025
Unprompted review
Reply from Snowleader
Salve,
Ci scusiamo per l'inconveniente.
In questo periodo di grande affluenza, riceviamo un gran numero di richieste alle quali cerchiamo di rispondere il più rapidamente possibile.
Trasmetteremo il suo messaggio al reparto competente per migliorare l'esperienza del cliente.
Cordiali saluti
Il team Snowleader
Will not issue refunds
Will not issue refunds, simple returns process but no refund is issued. You are assured it will be after 14 days, then it becomes 14 business days, then its been delayed but will be this week, then again the following week, etc. Don't reply to emails, their phone line costs 9p a minute, and their online chat staff provide nothing but vague assurance before cutting you off.
7 March 2024
Unprompted review
Reply from Snowleader
Hello,
We are really sorry about the delay.
We note that you did receive emails confirming the refund of your returns yesterday, on 07/03.
We apologize for the inconvenience.
Kind regards,
The Snowleader Team
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