Really like the snowshock no Glycerol syrup but unfortunately on my first order they sent out the wrong flavour. I did email to let them know but never heard back. Hopefully future orders will be corr... See more
Company replied
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Alan @ Snowshock been brilliant past two days as my machine wasn’t freezing and he sent us new parts and also helped us to put it on via video call. Machine wasn’t freezing off since last year and now... See more
Company replied
What an excellent company to deal with, helped through all the installation process and sorted issues on the spot Alan the technician is a great asset, really helpful
Company replied
Snow Shock is a fantastic company. Their unique slush flavor keeps customers coming back. I've been with them for 15 years across two stores. The slush is always top-notch. They provide helpful videos... See more
Company replied
Company details
Written by the company
Slush Machines, Slush Syrups and Slush Supplies from SnowShock, UK Wide suppliers of premium slush products. Call us today to order on 0330 053 6132.
Contact info
Unit 2, Whitehouse Road Industrial Estate, Whitehouse Road, NE15 6LN, Newcastle upon Tyne, United Kingdom
- 03300536132
- trustpilot@snowshock.co.uk
- snowshock.com
4.4
Excellent
191 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Package has not arrived.
14 June 2023
Reply from SnowShock
Hi Meleri,
I have checked the status of your delivery with the courier and I can see It should have been delivered the next working day, apologies for the delay. I will chase this up for you and ensure you receive your order.
Kind Regards
Extremely Quick in getting the order…
Extremely Quick in getting the order picked, packed and sent out with a great range of products available, great prices.
6 June 2023
Unprompted review
DHL?
Ordering process simple, but DHL tracking NEVER works.
This means that ordering from the website is easy, but tracking the delivery is impossible because the DHL "tracker" doesn't work.
4 June 2023
Unprompted review
Reply from SnowShock
Hi Geoff. We are requesting more details so that we can find your account. It could be that the e.mail or mobile number has a wrong digit? This could explain poor communication from DHL. I'm pretty sure we can sort it out for you.
Excellent service from Snowshock
Excellent service from Snowshock. Tasty slush and the coffee is amazing! Deliveries are next day if you order early!
12 May 2023
Unprompted review
Reply from SnowShock
If you’re happy, we are, thanks for sharing your experiences.
Very good on price
Very good on price
Great customer service
Very punctual for delivery
Great RRP for customer
Great variety of flavours
11 May 2023
Unprompted review
Reply from SnowShock
Thank you very much, we appreciate your feedback.
Amazing product and amazing service.
Amazing product and amazing service.
Delivery was fast and on time.
Snowshock is the place to go.
6 April 2023
Unprompted review
Reply from SnowShock
Thank you very much for your kind words.
Used these guys for years
Used these guys for years. Always the best quality slush delivered next day. They've never let me down
10 May 2023
Unprompted review
Reply from SnowShock
We've loved looking after you for years too, many thanks for the review.
The delicious flavors of my meal were a…
The delicious flavors of my meal were a pleasant surprise, and I will definitely be ordering from here again in the future.
12 April 2023
Unprompted review
Reply from SnowShock
Odd, we don't do food! You are reviewing the business Francesca.
Wonderful staff and the food was simply…
Wonderful staff and the food was simply delicious.
3 March 2023
Unprompted review
Reply from SnowShock
We don't sell food, there must be cross wires somewhere! At least it's not a 1* ;-)
Excellent speedy delivery
Excellent speedy delivery - fair price regarding syrup and shipping. Only slight disappointment was I never received a reply to a question I had which I emailed.
12 September 2022
Unprompted review
Reply from SnowShock
Hi Kriss, thanks for the review. I found your details on our system, but no e.mail somehow. Please e.mail here if you would still like some help
sales@snowshock.co.uk
Reply from SnowShock
Thanks Dalvir, we appreciate your words.
Great service and fast delivery again…
Great service and fast delivery again from Snowshock
18 August 2022
Reply from SnowShock
Many thanks for the feedback we appreciate it.
Quick delivery everything in stock
17 August 2022
Reply from SnowShock
That's an A for the Team, thanks Mr T ;-)
In one word crap
We have to do all chasing for an engineer on a brand new machine.
Slow delivery on machine and Dredful slow delivery on slush consumables
12 August 2022
Reply from SnowShock
Hi Matthew, we have been looking into your issues and I belive things are resolved. Thank you for your comment that the review was aimed mostly at the 3rd party companies we use for delivery and service. Your feedback is valuable and helps us to improve on our 96.2% success rate.
Had issue with bowl service department…
Had issue with bowl service department were very helpful and order the part I needed for me. Gave me very helpful advise on the best way to fit it.
12 August 2022
I was given a discount code that would…
I was given a discount code that would not work. Email for a call back and filled in the online form for a response now 3 days later and no reply
10 August 2022
Reply from SnowShock
Hi Andrew,
Apologies for the issue with our discount code. A member of the sales team is going to contact you via email to look into this for you.
Excellent service from start to finish
Excellent service from start to finish. Clear website information gave you all you need to do an easy order.
We were kept in the loop with the dispatch with regular delivery updates.
7 August 2022
Reply from SnowShock
It makes us happy if you're happy, thanks for the review.
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