I ordered the Big baluga whale and…
I ordered the Big baluga whale and found the Quality for the price paid isn't satisfactory. When received it was dirty and smelled like chemicals. Won't be ordering again.
30 January 2024
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Company details
Written by the company
Kawaii Shop full of cute plushies, kawaii apparels, harajuku style bedding sets & more, perfect for all your snuggle needs!
Contact info
Viale del Risorgimento 72, 57124, Livorno, Italy
- info@snugglify.com
- snugglify.com
3.6
Average
13 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Small sizing, slow delivery.
Delivery very slow- granted this was due to a problem with the courier and not the seller.
Pyjamas sent to my sister for her birthday, she reports not good quality item and sizing very small. I ordered medium for her- she is size 8-10 uk and she reports they are too small.
Have liased with customer service regarding delayed delivery and they were helpful, but I would not use again.
1 July 2023
Exactly as pictured!
Exactly as pictured!! I love his curly little octopus legs and I’m so happy he’s real
11 March 2023
I purchased the hat for my wife as a…
I purchased the hat for my wife as a Christmas present, unfortunately, I was too late in ordering it, and it got here right after Christmas, despite that when she opened it, she literally squealed! She absolutely loves it,It’s very cute and it’s made very well! High quality fabric, and craftsmanship! I am very pleased with this purchase!
30 December 2022
Put the wrong address but when I asked…
Put the wrong address but when I asked for help was answered quickly and kindly ended up getting my package, very happy with my beanie, thank you snugglify !! ☺️
25 October 2022
Absolutely Perfect.
The package arrived in perfect condition and the pillow looks amazing! It made a wonderful gift. Customer service was incredible. They were very accommodating and quick to respond. I thoroughly enjoyed this purchase!
1 July 2022
Reply from Snugglify
Thanks for your review Moon! Your feedback matters a lot to us. We do our best to follow and listen to our customers in order to avoid any inconvenience. We are pleased to have provided you with a service that lives up to your expectations.
Very happy
Very happy. I was a little worried about the delay and wrote to them. They assured me it was on the way.
Got it in time for my grand daughter's birthday!
28 June 2022
Reply from Snugglify
Thanks for your review Diane! Hope your grand daughter liked her present. Your feedback matters a lot to us. We do our best to follow and listen to our customers in order to avoid any inconvenience. We are pleased to have provided you with a service that lives up to your expectations.
Squashed packaging ruined the product.
24 May 2022
Reply from Snugglify
Hi Jose, we're really sorry for this inconvenience. We always do our best to avoid events like this one to happen with good packaging. Unfortunately we have no control over shipments once they are in carriers hands. But contact our customer support, we may have a gift for you :)
The top bit of the zip broke in days
The top bit of the zip broke in days, the quality of the stitching on the inside was not worth the money I paid lots of loose threads. I wouldn’t recommend anyone to purchase from this site
14 April 2022
Reply from Snugglify
Hello Sheena! It's Laura here. Thanks for giving us your valuable feedback. We're sorry for your inconvenience; We actually have a 14days free return policy which allows our customers to return an unsatisfactory product free of charge within two weeks... We'd have been glad to help you if you had contacted us. You can still contact our support team and we'll find a way to come to your aid; we care so much about our customers' satisfaction. Don't hesitate to contact our support team!!
Best regards.
Laura
It have good quality en it will come…
It have good quality en it will come too your house
7 April 2022
Reply from Snugglify
Thanks for your review Magie! Your feedback matters a lot to us. We are pleased to have provided you with a service that lives up to your expectations.
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