snuggs Reviews 

6,558
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 917 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly comfortable materials, noting that the underwear feels soft and provides highly reliable protection throughout the entire day. Many people also appreciate the prompt delivery service, beautiful packaging, and overall smooth purchasing experience from start to finish. Some reviewers were not happy with sizing inconsistencies, mentioning that certain styles felt much tighter than expected or simply did not match the provided size chart. A few other people also felt that dealing with unexpected shipping delays or navigating the return process caused some noticeable frustration.

What people talk about most

Product

Consumers find product experience to bring deep satisfaction, highlighting how well-made, comfortable, and... See more

Quality

Reviewers mention positive feedback about quality, emphasizing that the products are exceptionally well-made,... See more

User experience

Clients share positive opinions on user experience, highlighting how comfortable, functional, and easy to use... See more

Order

Customers consistently note ambiguous experiences with order processes, as many reviewers report smooth... See more

Delivery service

People report positive experiences with delivery service, noting that shipping is fast, prompt, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Reliable, comfortable and good quality. Delivery is quick and communication great. Can be a bit pricey, but often have sales and sizes can run small.

Rated 4 out of 5 stars

I like the idea of washable menstrual underwear. For me this brand is to synthetic. The sizes are very snugg (small). And the downside of all black material on the inside is that you cannot see if yo... See more

Rated 5 out of 5 stars

I really like them. I have others from a different brand which absorb more, but still I prefer these because they suit better and specially because they are suuuper soft. I got one classic and one hu... See more

Rated 5 out of 5 stars

The product is life changing, I love that I am helping the environment but also it makes me not troubling that I have to change the sanitizer path all the time. Very good quality I really like the des... See more


Company details

  1. Underwear shop
  2. also in
  3. Lingerie manufacturer
  4. Lingerie shop

Written by the company

The most advanced period underwear in Europe. Variety of absorbtions, styles and colours to support you through every day of your cycle. Comfortable. Reliable. Sustainable.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

7k reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.3

All reviews

(6,558)

2,526 reviews in the last 12 months

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Rated 2 out of 5 stars

It doesn't work

I really liked Snuggs I have and was excited about getting the night model. But in the end it doesn't work! Again, I woke up with dirty sleepwear. Either you have a really weak flow or blood will simply find it's way. Maybe it soaks the edge. I have no idea. But the night model doesn't work.

9 October 2026
Unprompted review
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Reply from snuggs

Hi, thank you so much for sharing your feedback.

We’re genuinely sorry to hear about your experience, especially after you were excited to try our Night model.
If the leaking is happening only with this pair while your other Snuggs work as expected, there may be an issue with the absorbent layer. Please email us so we can look into it and help find a solution. We’d be happy to help.

Thank you!
Natalie // snuggs

Rated 5 out of 5 stars

I was pretty sceptical about this kind…

I was pretty sceptical about this kind of hygiene product. But I decided to try it because I was evenly more scared of menstrual cup (I am sure it’s a good invention, but may be in another life). And you know what? That’s went just fantastically! Like, the first menstruation I was a little bit aware, but it was just perfect. The only bad thing here is that I need to wash them every day, cause I don’t have enough. Anyway, I’m happy I found out it’s a good product and I will use it for a long time and not be worried about what is going on in my pants while I’m bleeding. Like.

7 September 2026
Unprompted review
Rated 5 out of 5 stars

After babies

It works for 98%. I am very glad I bought snuggs. I will never use pads or tampons anymore ✌🏻
I started using snuggs after i gave birth, (i mean 1st real period) so i was bleeding so much. So few times it happend that it faiĺed. But with pads, i have to change it for every 60min. So it was sooooooo perfect for me to use snuggs while i was taking care About two babies. I really love snuggs.

4 August 2026
Unprompted review
Rated 4 out of 5 stars

Great products, but not perfect

The package arrived quicky and I love the material Snuggs are made of, it's very light and pleasant to touch. I have one problem though and so far I had this problem with all menstrual underwear - they don't leak through, but they always leak around. Because of the little part of the main fabric that is sewn on the inside and on the absorbing part. It just doesn't absorb fast enough for the liquid not to reach the sides.

8 October 2026
Unprompted review
Rated 5 out of 5 stars

polite, professional, helpful

She was very polite, professional and helped me with everything I needed. (In case of a misunderstanding on the part of the seller and the associated cancellation of part of the order).

7 October 2026
Unprompted review
Rated 1 out of 5 stars

AI customer support!

I wouldn't even give it 1 star cause when I contact a customer support than I went a response from an actual human being. Snuggs has just send me a AI generated response! I guess the company prefers their profit and money above good reliable quality. There is also no phone number to be found anywhere.

On top off that, when I want to register my return it says my order cannot be found?!

16 September 2026
Unprompted review
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Reply from snuggs

Hello,

We're sorry to hear that you've had such a disappointing experience with us. 🧡

We understand that not everyone prefers communicating with an AI assistant. We use AI to provide quicker responses, but our human customer care team is always available when needed. You can simply ask our AI assistant to transfer your conversation to a human agent, and one of our colleagues will be happy to help.

Regarding your return, your order should definitely be in our system. Sometimes, even a small typo in the email address entered during checkout can prevent the return form from recognizing an order.

Please ask our AI assistant to connect you with our team so we can look into this and help you register your return.

We're sorry for the frustration and appreciate you sharing your feedback with us.

Regards,
team snuggs

Rated 5 out of 5 stars

Reclamation

The product is great, but unfortunatley had a production detect. Chatbot and custom manager were very helpful during my reclamation and new product has been sent. With other procucts i ordered i am very happy.

7 October 2026
Unprompted review
Rated 3 out of 5 stars

Odpoved pusobi jako generovana ai

Odpoved pusobi jako generovana ai, neodpovedela na muj dotaz ohledne doplneni zbozi

6 October 2026
Unprompted review
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Reply from snuggs

Dobrý den, Simono,

mrzí nás, že jste na svůj dotaz nedostala odpověď, kterou jste potřebovala.

Pro rychlejší vyřizování dotazů využíváme AI asistenta, který ale bohužel nemusí mít vždy k dispozici aktuální informace o plánovaném doskladnění jednotlivých produktů.

Pokud Vám AI nedokáže odpovědět konkrétně, stačí ji požádat o předání konverzace našemu zákaznickému týmu. Rádi se na dostupnost produktu podíváme osobně a sdělíme Vám vše, co aktuálně víme.

Děkujeme za zpětnou vazbu, pomáhá nám našeho AI asistenta dále zlepšovat.

S pozdravem,
Tým snuggs

Rated 4 out of 5 stars

Snuggs made my menstruation much more…

Snuggs made my menstruation much more comfortable. I also save money because Snuggs underwear is cheaper than other menstrual products. The only thing I do not like is the smell after using the underwear the whole day, because yes, blood smells.

21 September 2026
Unprompted review
Rated 4 out of 5 stars

Not bad, the front is not so long though 😞

Not bad, they're good quality, they look nice and feel ok during the day. I bought 6 Things/ brazilian pairs, I just wish they would be longer in front, to avoid leaking.
So maybe the next collection of Thongs/ Brazilians will be with longer front not only long back, so I can order few more beautiful pairs 🥰.

3 October 2026
Unprompted review
Rated 2 out of 5 stars

Changing and returning nightmare

Quality of the product is good, but with changed sizing I needed some products to be returned and changed to different size. After returning the package (with transportation paid by myself) 14 days went without reaction, no returned package or money and still waiting for finalizing. So I highly reccomend to avoid at all cost returning or changing sizes. Really unprofessional experience, although so far everything was without complication (but also without returning anything...).

2 October 2026
Unprompted review
snuggs logo

Reply from snuggs

Hello Veronika,

Thank you very much for your review. We are sorry to hear that despite being satisfied with our products, the experience with our return system was not positive.

Our return processes are dependent on the quality checking of our products when they're returned back to our warehouse. These processes can take up to 14 days from receiving your package. Upon checking your case, the process was still within said 14 day timeframe.

However, you don't have to worry any longer since we have been able to hurry the process and fulfill your request. It has also been confirmed in today's e-mail we've sent you.

We apologize that your return has taken so long. Hopefully your experience with snuggs will only be positive from now on. :)

Have a lovely day!

Andrea // snuggs

Rated 1 out of 5 stars

My period underwear is soaking through

My period underwear is soaking through. I followed the instructions. I washed them first. Let them dry. I don’t put them in the dryer….

1 July 2026
Unprompted review
snuggs logo

Reply from snuggs

Hello Lilien,

Thank you for sharing your feedback. We are sorry to hear about the negative experience.
Leaking can have more causes., that's why we try to evaluate each case individually.
Don't hesitate to reach out to us on our e-mail: podpora@snuggs.cz. We will gladly have a look at it. :)

Thank you and have a lovely day!

Andrea // snuggs

Rated 1 out of 5 stars

Return policy and product quality is very bad

Return policy is very bad. I ordered 1 pair, the measurements are way off and not true to what is listed in the product site. Not to mention the quality - the material is plastic-like. Now I can ship it abroad on my own expense.
NOT RECOMMENDED!

28 September 2026
Unprompted review
snuggs logo

Reply from snuggs

Hello Gosia,

Thank you for your review and sharing your feedback with us.

We are truly sorry to hear about your disappointment with the sizing, material quality, and the return process for your order.

Regarding international return shipping, we understand how frustrating that can be. While our current return policy requires customers to cover shipping costs for returns, we never want a customer to feel left with a product that doesn't meet their expectations.

We have already reached out and would like to investigate possible improper sizing further. We look forward to your reply.

Have a lovely day.

Andrea // snuggs

Rated 5 out of 5 stars

Satistied customer

I have already all types and am very satistied, how comfortable and reliable they are.
Coming regularly back, am just surprised how I went through my periods without them.
Already bought few also for my teen daughter.

28 September 2026
Unprompted review

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