Snugs Custom Fit Reviews 

272
•
TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

They needed a little tweaking but are comfortable and have transformed my Shure 846. If you're new to custom sleeves, they're tight but clearly have to be for amazing isolation. You'll never go ba... See more

Rated 2 out of 5 stars

The moulds themselves fit perfect in my ear, and when everything is going right, they have been amazing. However, I have the sound brenner wave IEM’s, and I don’t know if they’re just using the wrong... See more

Rated 4 out of 5 stars

They fit my ears easily and definitely stay in unlike the Sony WH1000MX3 tips, which despite 7 types none would stay in. However, they stick out much more and this look renders them unsuitable for my... See more

Rated 5 out of 5 stars

There are two aspects that I can rate highly: the product and the service. The product transforms regular earphones into rock solid devices that, even dripping in sweat, don’t budge. Make sure that yo... See more

Company replied

Company details

  1. Electronic spare parts

Written by the company

Discover Snugs unrivalled custom-fit hearing protection and tips for earphones. Using the latest technology including 3D printing, our custom fit range offers a secure, comfortable fit. Custom tips available for over 250 different earphones and IEMs. The range also includes sleep plugs, swim plugs and hearing protection for different noise environments.


Contact info

3.8

Great

TrustScore 4 out of 5

272 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(272)

11 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

I was looking forward so much to having…

I was looking forward so much to having my snugs and I must say I very disappointed with the comfort of them .
The material is quite hard and I'm finding them difficult to wear for any length of time
As they seem to be very tight fit

23 August 2021
Snugs Custom Fit logo

Reply from Snugs Custom Fit

Hello Dermot. So sorry to hear you are not happy with the feel and fit of your Snugs. We can make adjustments for you no problem, please email a picture of the Snugs in your ear so we can see how they are sitting. orders@snugs.com This will help the lab with the adjustments. We can also make them in the soft silicon Shure25 if you would like. We look forward to hearing from you.

Rated 5 out of 5 stars

Beautiful noise isolation but need some tinkering

Definitely worth it if your willing to pay the £199 for the Snugs Pro. They fit like a glove and give outstanding noise isolation. You'll be able to notice little nuonces in songs that you were unable to here before. They're also extremely comfortable to wear for extended periods of time.

They take a little getting used to when inserting them, but you do get used to it. I got my Snugs Pro for my pair of RHA T20's. Due to the awkward shape of the RHAs the snugs tended to twist a little while in my ear (hard to explain exactly) but this caused a tiny bit of sound leakage :( . I fixed the problem by dabbing a spot of glue in-between the snugs and my IEMs so they would stay in the optimal position and they now sound perfect. I used a silicone glue that is quite easy to remove if necessary.

Be warned though, while listening to music with these, it is almost impossible to hear anything around you. I nearly got hit by an police car because I couldn't here the siren 😅. In all seriousness though be careful.

All in all, I am a massive fan of the Snugs Pro.

Lastly just wanted to mention the costumer service was incredible. Very kind and helpful people

13 August 2021
Unprompted review
Rated 5 out of 5 stars

Snugs IEM sleeve, brilliant!

Excellent service and really helpful company. I tried various earphones/iems/tips trying to get a pair that gave me the audio quality I wanted and the comfort to be able to wear for more than just 30 minutes here or there. I liked the audio of my Shure 846s but was still having difficulty getting the comfort/seal balance sorted. Hence my order from Snugs. The Snugs are really comfy and provide a good seal, everything I was expecting and hoping for. One happy customer! Thank you.

26 July 2021
Rated 5 out of 5 stars

Perfect

Perfect! Everything happened as they said it would - I just need some wind & waves now to test them 😉

2 July 2021
Rated 4 out of 5 stars

Already considering further purchases

The fitting process was fairly straightforward and arrived in good time. After having my SnugsPro tips for a while, I can say they are perfect for what I use them for - cancelling external noises. But a word of warning: internal sounds such as talking or eating are deafening! Not as comfortable as I thought they'd be but definitely fitted and not coming out so I don't worry about losing them. Can be fiddly but an essential for an audio sensitive individual.

1 July 2021
Rated 5 out of 5 stars

Ordered replacement snugs...

Ordered replacement snugs after the dog ate my original ones - brilliant service - brilliant product, I’d be lost without my snugs! Original pair lasted over 5 years without any issues - highly recommended!

11 June 2021
Rated 5 out of 5 stars

Very good customer service!

They sent snugs without lanyard by accident and then sent new ones with lanyard within days! very speedy!

10 June 2021
Snugs Custom Fit logo

Reply from Snugs Custom Fit

Thank you Sarah for your review - happy swimming!

Rated 5 out of 5 stars

Awesome for professional & private use.

Awesome I have two pairs now and would not hesitate to buy more if required. I always recommend them to friends.

I have a BT Moto set which I use for work Ambulance Service Motorcyclist, they never miss a beat and calls and radio clear as a bell. Would never go back.

I have a Pro set I use with my Bose and are perfect for day to day use and cycling, top notch.

If your considering buying a pair - don’t delay just fo it you won’t regret it.

4 June 2021
Snugs Custom Fit logo

Reply from Snugs Custom Fit

Thank you Gary for your review, it's great to read you are benefitting from using your Snugs in different situations!

Rated 5 out of 5 stars

Great service and communication from…

Great service and communication from start to finish, and the moulded/fitted ear pieces work a treat!

26 May 2021
Snugs Custom Fit logo

Reply from Snugs Custom Fit

Thank you Adam for your review, we are glad you love your Snugs!

Rated 5 out of 5 stars

Snugs were fantastic

Snugs were fantastic, I had an issue with a set of Snugs Pro that weren't quite right and they corrected the issue by taking a mould of my IEM's and remaking the set of custom tips.

Primarily dealt with a lovely and super helpful lady called Emma and whilst it did take a little longer I've been happily using my new tips on a daily basis.

Prior to using Snugs I used to get my custom IEM tips from a company called ACS, since they stopped producing custom tips for retail I've been using Snugs and this is now my third set, I have no doubt that I will go back to them in the future and recommend them without hesitation.

21 May 2021
Unprompted review
Snugs Custom Fit logo

Reply from Snugs Custom Fit

Thank you Simon for your lovely review

Rated 5 out of 5 stars

Brilliant!

Bought the custom fit Pro Snugs. Fit is great, they never fall out while exercising which is why I bought them. 100% recommend!!!

19 May 2021
Snugs Custom Fit logo

Reply from Snugs Custom Fit

Thank you Tim for your lovely review - happy running!

Rated 1 out of 5 stars

No customer aftercare

Ordered custom IEM covers, the process of delivery and ordering was fine, but then as i had issues with fitment and the dimensions of the product afterwards my emails to support were ignored. I would not recommend Snugs.

18 May 2021
Unprompted review
Snugs Custom Fit logo

Reply from Snugs Custom Fit

Hello Snugs customer.
I am so sorry to hear this situation.
We do occasionally miss emails that end up in the junk folder due to the settings on the incoming mail box.
We are more than happy to help please call me on the office mobile 07855787444 so we can sort out your fitting issues. We look forward to hearing from you.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look