Snus24 Reviews 1,114

TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the fast delivery service, often noting that orders arrive quicker than expected, even for international shipments. People are also very satisfied with the wide selection of products available and the competitive pricing, finding excellent value for their money. The ordering process is described as easy and straightforward, and the customer service is frequently highlighted as exceptional. However, some customers experienced issues with delayed deliveries, with packages sometimes remaining in transit for extended periods without updates. A few people also reported difficulties with customer support responsiveness and problems with orders not being shipped or items missing from their packages. Additionally, some consumers mentioned unexpected customs charges and delivery fees, which increased the overall cost.

What people talk about most

Delivery service

Users describe positive interactions with delivery services. Many customers praise the fast and quick... See more

Order

Reviewers highlight positive aspects of order. Customers praise the ease of ordering and the fast shipping,... See more

Product

Customers had positive experiences with product. Reviewers praise the delicious snus, wide range of choices,... See more

Price

Clients share positive opinions on price, consistently highlighting competitive and low prices for a wide... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent, fast, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been ordering from Snus24 for a couple years now and my experience has been excellent. There's a huge range of products and low prices. The only issue I have is receiving no response when I a... See more

Rated 5 out of 5 stars

I found Snus24.com to be an easy and straightforward website to use. The layout is clean, and it’s simple to browse and pick the products I want. Pricing is competitive, and they offer a solid selecti... See more

Rated 5 out of 5 stars

Snus24 deserve 6 stars! My ordering process through to receiving my order in Australia in record time has nothing but exceptional. Their support team responded promptly, were friendly and shipped my o... See more

Rated 5 out of 5 stars

Perfect, fast service. If you’re in the UK, it’s best to order no more than six tins at a time. Larger quantities can attract attention at customs, and because snus is often misunderstood, duty... See more


Company details

  1. Tobacco shop

Written by the company

Snus24 are selling high quality snus online worldwide since 2013.

Snus24

Written by the company

Snus24 works with high quality products and speedy shipments. We focus on satisfying our customers by providing the best service. Our customers are our first priority. We take full responsibility for our products. Our vision is first and foremost to deliberately work with sustainability, also engage hand in hand with a long term profit. We aim for our customers and other parties to feel safe and confident with us and the business we conduct.

Fresh products guaranteed.

Fresh snus, we guarantee it!

We always guarantee fresh products with high quality.

Contact info

4.0

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 5% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

catastrophic and never again

I ordered snus on February 3rd, 2025 and haven't heard anything since. I've written four emails to date, all of which have gone unanswered. Does anyone know if this is a fake company?

7 March 2025
Unprompted review
Rated 3 out of 5 stars

Snus 24 finally responded

I don't know what is going on. I ordered on Feb 9. Then sent several emails. No response. I tried to call them but nobody picks up. Just voicemail. Still processing my order almost a month later. If I order again it now says that they use UPS. Which is better than PostNord.

Update: March 3, Snus24 finally responded with a tracking # after I submitted another email.

8 February 2025
Unprompted review
Rated 1 out of 5 stars

Poor customer service

I placed an order on 2/7/25. I been going back and forth with them via email about issues not being able to ship to the us. They keep telling me they are doing research to be able to ship to the us and now they have gone radio silent. I sent them an email on 2/25/25 stating at this point if you can’t ship just refund me.

7 February 2025
Rated 5 out of 5 stars

They have a great selection but moreso…

They have a great selection but moreso they have great prices. Now that they changed shipping partners, it actually costs less for me to have the products shipped than to buy them locally (the few that are even available locally) This is my second order from Snus 24. A couple years ago I ordered a bunch of different products just to try things I couldn’t get at my local shops, but now it makes financial sense to order from them, I’ll be ordering a couple dozen at a time. Great choice to go with. Just be sure if you’re in the USA you don’t expect your product to be incredibly fast, so plan ahead. I waited 9 total days.

16 February 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look