Snusdirect Reviews 8,772

TrustScore 4 out of 5

3.9

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the product selection, highlighting the wide variety of nicotine pouches available and the quality of the items. Many people appreciate the efficient and fast shipping, often noting that orders arrive sooner than expected. The service is frequently described as excellent, with consumers valuing the helpful support and prompt resolution of any issues. However, some customers have experienced issues with delivery, including orders not arriving or being significantly delayed, particularly when shipping to certain countries. There are also mentions of unexpected import and brokerage fees, which can make the final price much higher than initially anticipated. A few people also reported receiving incorrect items or substitutions that were not to their liking.

What people talk about most

Delivery service

Reviewers highlight ambiguous aspects of delivery service. Many customers praise the fast delivery times,... See more

Order

Users describe ambiguous interactions with order. While many customers praise the speedy and correct handling... See more

Product

Customers consistently note positive experiences with product quality and selection. Many reviewers praise... See more

Service

Reviewers mention positive feedback about service. Many customers praise the fast service and turnaround,... See more

Price

Consumers find price to be ambiguous. Many reviewers praise the competitive and fair pricing, with some... See more

Based on these reviews

Rated 3 out of 5 stars

Have ordered from SnusDirect a few times now. Often quite pleased however sometimes not so much. A few times they’ve either gotten parts of the order wrong, or substituted if out of stock however the... See more

Company replied

Rated 3 out of 5 stars

SnusDirect was great, but I never got my product because UPS in Costa Rica, acting on behalf of CR Customs, wouldn't let it through without a lot of paperwork, time, and money. Not worth it so I ab... See more

Company replied

Rated 5 out of 5 stars

I love that I can upload my prescription and then it will be attached to my order so no issues with Australian customs (known to be trigger happy). This time I tried the 77 Ice Mint, highly recomm... See more

Company replied

Rated 5 out of 5 stars

Great customer feedback and helpful in every way. I have had some issues with delivery's to Australia and was supported all the way through. In Australia we need a prescription for nicotine pou... See more

Company replied


Company details

  1. Tobacco shop

About Snusdirect

Written by the company


Fast and cheap deliveries of fresh Swedish Snus. Order online at Snusdirect.com and it will be delivered to your front door within a few days.


www.SnusDirect.com
Don’t forget to add us on Instagram!
@snusdirectcom

Contact info

3.9

Great

TrustScore 4 out of 5

9K reviews

5-star
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Rated 1 out of 5 stars

They weren’t clear that my package…

They weren’t clear that my package would cost me 181CHF extra on my 179 CHF order thanks to the shipping methods and custom declaration.

1 December 2025
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Reply from Snusdirect

We regret to hear about the unexpected extra charge. We aim to provide clarity in our processes, and we'll review how we communicate shipping costs and customs declarations to prevent this issue in the future. Thanks for your feedback!

Rated 5 out of 5 stars

Fair price

Fair price, prompt service and always correct.

5 December 2025
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Reply from Snusdirect

Thanks!

Rated 4 out of 5 stars

Good amount of choices

Good amount of choices in brands and variety in flavours.
Good quick shipping.
Overall just great

26 November 2025
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Reply from Snusdirect

Thanks!

Rated 5 out of 5 stars

2 thumbs up!

From order to delivery, your order arrives quickly, even getting it sent to Australia! Can recommend using the extra cash getting it delivered by courier.

3 December 2025
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Reply from Snusdirect

Thank you!

Rated 5 out of 5 stars

Love the product

Love the product. Allows me to go anywhere at anytime and not worry about other people being effected.
Service and delivery is first class.

2 December 2025
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Reply from Snusdirect

Thanks!

Rated 5 out of 5 stars

They the best

They the best, get bonuses after so many orders the ship fast it's just they delivery companies that slow the process if any at all!!

24 November 2025
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Reply from Snusdirect

Thanks!

Rated 5 out of 5 stars

Fast and reliable

I order from this site weekly and have had no issues. Have had to deal with customer service a couple of times and everything has been great and quick responses.

1 December 2025
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Reply from Snusdirect

Thanks for the review!

Rated 5 out of 5 stars

This has to be the best snus website

This has to be the best snus website. I have ever come across fair prices and they sort out very promptly. Any issues. Have been buying off them for years very reliable very good customer service even though it is from a cross the world.

24 November 2025
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Reply from Snusdirect

Thank you for your great review. We truly appreciate your loyalty and are happy to hear you’re satisfied with our prices, reliability, and customer service.

Rated 5 out of 5 stars

Customer response was great

Customer response was great . Full product resent for free, 10/10 great customer service and care.
100% real reveiw too(not a bot)

21 November 2025
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Reply from Snusdirect

Thank you very much for your great review. We’re happy to hear you’re satisfied and truly appreciate your feedback.

Rated 4 out of 5 stars

efficient and accurate

guidance and notification for quanties allowed without extra costs

27 November 2025
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Reply from Snusdirect

Thank you for your review. We’re glad the guidance and notifications about quantities without extra costs were helpful, and we appreciate your feedback.

Rated 5 out of 5 stars

Easy ordering

Easy ordering, fast shipping, will buy from again

25 November 2025
Snusdirect logo

Reply from Snusdirect

Thanks for the review!

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