Have ordered from SnusDirect a few times now. Often quite pleased however sometimes not so much. A few times they’ve either gotten parts of the order wrong, or substituted if out of stock however the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
SnusDirect was great, but I never got my product because UPS in Costa Rica, acting on behalf of CR Customs, wouldn't let it through without a lot of paperwork, time, and money. Not worth it so I ab... See more
Company replied
I love that I can upload my prescription and then it will be attached to my order so no issues with Australian customs (known to be trigger happy). This time I tried the 77 Ice Mint, highly recomm... See more
Company replied
Great customer feedback and helpful in every way. I have had some issues with delivery's to Australia and was supported all the way through. In Australia we need a prescription for nicotine pou... See more
Company replied
Company details
About Snusdirect
Written by the company
Fast and cheap deliveries of fresh Swedish Snus. Order online at Snusdirect.com and it will be delivered to your front door within a few days.
www.SnusDirect.com
Don’t forget to add us on Instagram!
@snusdirectcom
@snusdirectcom
Contact info
PO Box 2180, SE-53102, Lidköping, Sweden
- info@snusdirect.com
- snusdirect.com
3.9
Great
9K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Snusdirect
We’re glad you’re happy with our fast and easy delivery, and we really appreciate you recommending us to a friend!
Thanks for speedy and correct order…
Thanks for speedy and correct order handling - all the way Down Under! Lundgrens Dark is the absolute best white alternative when tobacco is heavily taxed into Australia
Greatful for your service and pricing is reasonable
7 January 2026
Reply from Snusdirect
We’re thrilled to hear that you’re happy with our service, pricing, and Lundgrens Dark. It means a lot to us that our products reach all the way down to Australia safely.
Great service
Great service, arrived on the other side of the world quicker than expected.
13 January 2026
Reply from Snusdirect
We’re glad to hear your order arrived faster than expected, even all the way across the world!
Always a fantastic helpful company
Always a fantastic helpful company. Will continue to give you my money if you continue to give the great service you always give.
5 January 2026
Reply from Snusdirect
Thank you so much for your kind words!
Great service!
5 January 2026
Reply from Snusdirect
Thank you! We’re glad you’re happy with our service.
Fast delivery and good pricing
8 January 2026
Reply from Snusdirect
Thanks! We really appreciate your feedback.
Was happy to receive my package
Was happy to receive my package, albiet a tad bit later than expected, but customer service was so kind and helpful in explaining the process to me, so I've gotta give it up for them. Very happy with my shipment and have more on the way 🙏
8 January 2026
Reply from Snusdirect
Thank you so much for your kind words! We’re glad your package arrived safely, even if a bit later than expected, and that our customer service could help. We really appreciate your support and look forward to sending your next order!
Reply from Snusdirect
Thank you! We’re glad you’re happy with the fast dispatch.
Great service
7 January 2026
Reply from Snusdirect
Thank you! We’re glad you’re satisfied with our service.
Reply from Snusdirect
Thank you! We're glad you enjoyed the fast and smooth service!
Reply from Snusdirect
Glad you noticed! Yes, we’re happy to deliver internationally too.
Easy selection process and prices are…
Easy selection process and prices are somewhat decent.
5 January 2026
Reply from Snusdirect
Thank you!
Reply from Snusdirect
Thank you for your feedback!
Order always gets filled properly and…
Order always gets filled properly and arrives no issues. Great company!
2 January 2026
Reply from Snusdirect
Thank you for your review!
Pouches
Great shopping experience but wasn’t able to get many of the mgs above 4 due to Canada policies:(
2 January 2026
Reply from Snusdirect
Thank you for your review! We hope to be able to ship more products soon!
Reply from Snusdirect
Thank you very much for your review and the 5 stars – much appreciated!
Reply from Snusdirect
Thank you so much for your kind words! We’re glad to hear that you always get what you ordered and enjoy our range.
My order did not arrive yet.
I got some problems getting my order's delivery.
I hope these are rectified by now by the support service and it will soon arrive.
30 December 2025
Reply from Snusdirect
Hello! I see that you have been in contact with us, and it has been resolved :)
Nothing has shown up
Nothing has shown up. Payed the customs fee two weeks ago and nothing has come.
29 December 2025
Reply from Snusdirect
Hello! According to the tracking the parcel is Awaiting collection by the consignee since the 19th of January. Should you have further questions please contact our customer support!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.