Snushaven Reviews 133

TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Evaluating 81 reviews, most reviewers were somewhat happy with their experience overall. Customers generally praise the products for their quality and variety, with many expressing satisfaction with their purchases. Many people also report fast delivery times, often receiving their orders within a few days, and appreciate the inclusion of free items with their orders. However, a significant number of people were dissatisfied with the customer service, citing unresponsiveness and a lack of support when issues arose. Some reviewers also experienced problems with their orders, including incorrect items, missing products, or packages being lost or delayed, with some waiting weeks or even months for their deliveries.

What people talk about most

Order

Users describe ambiguous interactions with order. Many customers report issues such as missing items,... See more

Product

Consumers generally find the product to be positive, highlighting good quality, a wide selection of flavors... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many customers praise fast shipping, with some... See more

Response time

People report negative experiences with response times. Many customers express frustration over significant... See more

Customer service

Reviewers express widespread dissatisfaction with customer service. Many consumers report issues such as... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Hi ! Everythink was fine until order arives to Poland . Customs wants almost 10 Euro to get my package from PostOffice. So I spent 9 Euro for shipping/handling and same amount for the customs. Next... See more

Rated 3 out of 5 stars

I ordered a month or two ago and the delivery took 2 weeks to Arrive, and the one I was the most excited about was the Cuba cola I ordered but I ended up receiving a cherry one instead other than that... See more

Rated 4 out of 5 stars

Previously I wrote a negative review , but today my package has arrived after 3 weeks . So I must take it back and say this site is not a scam but a normal site . It just takes them longer than usual... See more

Company replied


Company details

Written by the company

We are a UK based nicotine pouch distributor, we strive to create the best customer experience every time.


Contact info

3.2

Average

TrustScore 3 out of 5

133 reviews

5-star
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1-star

Replied to 2% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Snushaven review

I have placed one order, I bought 4 packs of nicotines pouches. I bought it for a total of 25£ and I shipped it to Switzerland from the UK (the exporter country) it came in a plastic bag kind package with bubble wrap paper. It took only 4 days and everything was right. The shipping costed around 10£ but I didn’t have any additional customs fees. Overall great experience, recommend this website.

5 July 2025
Unprompted review
Rated 1 out of 5 stars

only half my order came… bday ruined

I placed an order and only received half, it was suppose to arrive for a friends birthday at start of august but still hasn’t arrived. i’ve been passed through all of snus havens team and none of them have been able to sort it and now i am waiting weeks for replies of the team. as a frequent shopper i am very disappointed in the way this business handles problems.

8 August 2025
Unprompted review
Rated 5 out of 5 stars

Ordered quite a few times from here…

Ordered quite a few times from here amazing customer and delivery time service it’s 2-3 days for me but depends where you live. Never fails to deliver I recommend this company to anyone who asks about snus 🖤

25 August 2025
Unprompted review
Rated 3 out of 5 stars

Cusstoms

Hi ! Everythink was fine until order arives to Poland . Customs wants almost 10 Euro to get my package from PostOffice. So I spent 9 Euro for shipping/handling and same amount for the customs.
Next time will look for different provider.
Regards.
Alex

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Got it done for a great price

The system was having an issue with the Buy 20 option. Initially I was frustrated with this and the amount of time it was taking to sort it. However I can't really fault Snushaven. They where very friendly and though timely, it was all sorted and they gave me a wonderful free one. So greatful and would totally use again. Amazing prices. Thank you so much

15 August 2025
Unprompted review
Rated 4 out of 5 stars

CUSTOMS WARNING

great buying experience. i should have been warned about the custom reviews. my 25£ order got declined by customs so i just wasted my money.

1 August 2025
Unprompted review

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