SnusMe.io Reviews 3,680

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 984 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast shipping, with many orders arriving quickly, often within a few days, even from international locations. The product selection is highly valued, offering a much larger variety of flavors and brands than what is typically available locally, and the quality of the products is frequently described as superb. Many people also appreciate the competitive pricing, noting that it's often cheaper than local options, even with shipping and import costs. However, some customers also noted issues with shipping, particularly concerning delays at customs or problems with specific carriers like FedEx, which sometimes led to lost or damaged packages. A few other people also felt that the shipping fees could be high, and in some rare cases, orders arrived incomplete or with incorrect items.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the incredibly fast shipping,... See more

Product

Reviewers mention positive feedback about product, highlighting the great selection, variety of brands and... See more

Order

People report positive experiences with order, highlighting the ease of the ordering process and the... See more

Price

Customers consistently report positive experiences with pricing, often finding products to be cheap,... See more

Quality

Users describe positive interactions with quality, with many reviewers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

They have GREAT PRICES, so I save money even with the shipping costs. They have a MUCH LARGER selection than what is available locally, so I am always trying new flavors/brands. They have EXCELLENT CU... See more

Company replied

Rated 5 out of 5 stars

ordered on tuesday delivered on thursday 3 countries away, insanely fast shipping! ordered at 14pm shipment was ready at 15pm. package arrived non described and well protected. whole order was com... See more

Company replied

Rated 5 out of 5 stars

shipping fees are higher with this company but it’s worth it when my package arrives in two days instead of 10-30 days like other companies that claim items will arrive to USA in 3-5 days but never do... See more

Company replied

Rated 5 out of 5 stars

Always very easy to order from. Sometimes shipping can be a nightmare, but it's not their fault. Its good ol FedEx being slow or losing packages. But SnusMe always gets it handled when there's issues... See more

Company replied


Company details

  1. Tobacco shop
  2. E-commerce service

About SnusMe.io

Written by the company

SnusMe.io is the current global SnusMe store, operated by Setas Group AB in Lidköping, Sweden. We specialise in tobacco-free nicotine pouches for adult customers and offer more than 600 products across a wide range of brands, strengths, flavours, and formats.

Customers can browse by brand, flavour, strength, and pouch type, with international shipping available to eligible countries. Orders are normally dispatched within 24 hours using express carriers such as FedEx and UPS, although delivery times may vary depending on destination, customs processing, and local regulations.

SnusMe.io replaces our previous snusme.com store as our international platform. We are currently merging the old snusme.com Trustpilot profile into this new SnusMe.io profile so that customers can find the correct and up-to-date place to review us.

For support, order questions, or tracking help, contact us at support@snusme.io.

SnusMe.io is intended only for adults of legal nicotine age.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4k reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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Rated 5 out of 5 stars

Great products Great service

Ordering was easy and my snus arrived sooner than expected!

11 March 2026
SnusMe.io logo

Reply from SnusMe.io

Hi,

Love it when a delivery beats expectations. Thanks for the kind words, enjoy your order.

Warm regards,
SnusMe Team

Rated 5 out of 5 stars

You guys did great

You guys did great, I was nervous when it went through customs since it was my first order and I seen something about the fda but it was all good

10 March 2026
SnusMe.io logo

Reply from SnusMe.io

Hi,

We totally get the first-order nerves, especially when customs is involved. Happy to hear it all went through smoothly and that the experience put your mind at ease. Hope to see you back for a second order soon.

Cheers,
SnusMe Team

Rated 5 out of 5 stars

Have been ordering from here for awhile…

Have been ordering from here for awhile now and they always ship quickly. Customs is always a challenge but as long as you order the accepted brands in the US I always get my shipments.

13 March 2026
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Reply from SnusMe.io

Good catch, let me redo that one.

Hi,

Always great to hear from a returning customer. Thanks for sticking with us over the years, and we're glad the shipping speed has been consistently fast for you. We appreciate your loyalty.

Best regards,
SnusMe Team

Rated 5 out of 5 stars

It was amazing

It was amazing. So many flavors and brands to choose from, and they were great about shipping. My order came in 3 days and the box was in perfect condition. Couldn’t be more satisfied .

4 March 2026
SnusMe.io logo

Reply from SnusMe.io

Hi,

Three-day delivery with the box in perfect shape, that's exactly what we aim for. Glad you're enjoying the variety too, there's always something new to try. Thanks for the great review.

Cheers,
SnusMe Team

Rated 5 out of 5 stars

Fast shipping via UPS with a tracking…

Fast shipping via UPS with a tracking number and good price for snus.
Thank you!

13 March 2026
SnusMe.io logo

Reply from SnusMe.io

Hi,

Thank you for the kind words. Glad the shipping and pricing both worked out well for you.

All the best,
SnusMe Team

Rated 5 out of 5 stars

Faster than i could’ve dreamed

ordered on tuesday delivered on thursday 3 countries away, insanely fast shipping!
ordered at 14pm shipment was ready at 15pm.

package arrived non described and well protected. whole order was complete nothing missing. pricing is also good.

12 March 2026
SnusMe.io logo

Reply from SnusMe.io

Hi,

One hour from order to shipment and two days across three countries is a pace we're proud of. Really glad everything arrived in good shape and fully intact. Thanks for the detailed review, it's great to know the whole experience hit the mark.

Best regards,
SnusMe Team

Rated 4 out of 5 stars

Fast Delivery, but Package Always Arrives Slightly Open

Fast delivery and everything as it should be. However, the package always arrives slightly opened, and I’m not sure whether this happens at customs or because of a curious courier. Nothing has ever been missing, but I’m giving one star less because the package is always partially opened. It’s opened in such a way that someone could easily take items out one by one if they wanted to unpack the whole box.

9 March 2026
Unprompted review
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Reply from SnusMe.io

Hi,

Thank you for your kind words about the delivery speed. We're sorry to hear the packaging hasn't arrived in perfect condition. While we do pack orders securely on our end, we understand how unsettling it can be to receive a package that looks like it's been tampered with. We appreciate you flagging this and will keep an eye on it to make sure our packaging holds up as well as possible during transit.

Kind regards,
SnusMe Team

Rated 1 out of 5 stars

Not impressed with their website

Not impressed with their website, I know I clicked 6mg then when I placed order it reverted back to 3mg, no returns no refunds no discount code for inconvenience. When I’m ordering 20 cans of Zyn at a time it sucks to get wrong ones.

12 March 2026
Unprompted review
SnusMe.io logo

Reply from SnusMe.io

Hi,

That sounds really frustrating, especially with a larger order like that. Getting 20 cans in the wrong strength is not a small mix-up, and we completely understand your disappointment. We'd like to look into this further and see what we can do for you, so please reach out to support@snusme.com with your order details and we'll take it from there.

Best regards,
SnusMe Team

Rated 5 out of 5 stars

Great Experience

Always deliver. Fast shipping even coming to the US from Europe. FDA clearance is not in their control, but they've always been released (2-3 days in customs). They add stickers saying it contains nicotine so they pass on through. Better nicotine tasting pouches compared to the states. It's legit.

11 March 2026
SnusMe.io logo

Reply from SnusMe.io

Hi,

Really glad to hear everything has been arriving smoothly for you in the US. It's great that you've had a consistent experience with customs clearance too. Always nice when customers discover the wider variety of flavors available over here in Europe.

Cheers,
SnusMe Team

Rated 5 out of 5 stars

The package arrived quickly( ordered it…

The package arrived quickly( ordered it Friday got it the next Wednesday) which is pretty crazy since it came from Sweden. The mega can had an interesting feature, a second compartment on top of the first that contained a smaller container about the size of a Zyn can so you don’t have to tote the whole can around. I found that pretty neat. The flavor is great and the first pouch lasted about 2 hours so this single can ought to last me at least 3-4 months. At roughly $65 dollars including shipping, the deal is phenomenal. I would recommend these pouches to friends who use similar products. The can will also be perfect for craft project supplies in the future. When I run out of the pouches I definitely plan on ordering another can. That won’t be for quite a while though unfortunately.

11 March 2026
SnusMe.io logo

Reply from SnusMe.io

Hi,

Friday to Wednesday from Sweden to the US is a solid turnaround. Glad you're enjoying the mega can, that built-in smaller compartment is a great feature for when you're on the go. Sounds like you've got plenty to last you a while, but we'll be here whenever you're ready for the next one.

All the best,
SnusMe Team

Rated 5 out of 5 stars

A Good Choice

On time and no issues

9 March 2026
SnusMe.io logo

Reply from SnusMe.io

Hi,

That's what we like to hear. Thanks for taking the time to leave a review, we appreciate it.

Best,
SnusMe Team

Rated 5 out of 5 stars

Fast and good delivery

Fast and good delivery. I thought that my country customs vil confiscate the goods or there will be astronomical tax but everything was good and I'm happy. 10/10

10 March 2026
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Reply from SnusMe.io

Hi,

Great to hear it all went through without any issues. We know customs can feel like a bit of a gamble, so we're glad everything worked out smoothly for you. Thanks for the 10/10, that really means a lot.

Warm regards,
SnusMe Team

Rated 5 out of 5 stars

fast delivery

quick delivery

30 January 2026
SnusMe.io logo

Reply from SnusMe.io

Hi,

Thank you for your feedback! We’re happy to hear your order arrived quickly.

Best regards,
SnusMe Team

Rated 5 out of 5 stars

Best Supplier I’ve Found Yet.

Huge selection and surprisingly fast shipping to the U.S. Products themselves arrived double sealed and very fresh.
5/5 and will order again.

6 March 2026
SnusMe.io logo

Reply from SnusMe.io

Hi,

Thank you so much for your fantastic review! We’re thrilled to hear you’re pleased with our selection, fast shipping, and product freshness. We look forward to your next order!

Best regards,
SnusMe Team

Rated 5 out of 5 stars

Would recommend

Only ever had a problem with shipping/customs once, they were quick to reply and reconcile the issue. Great company, great customer service!

5 March 2026
Unprompted review
SnusMe.io logo

Reply from SnusMe.io

Hi,

Thank you for your kind words! We’re happy to hear our team was able to resolve the issue quickly and that you’re satisfied with our service.

Best regards,
SnusMe Team

Rated 5 out of 5 stars

I only tried a couple of cans but I had…

I only tried a couple of cans but I had pretty good strong with decent flavor

4 March 2026
SnusMe.io logo

Reply from SnusMe.io

Hi,

Thank you for sharing your experience! We’re glad to hear you enjoyed the strength and flavor of the cans you tried.

Best regards,
SnusMe Team

Rated 5 out of 5 stars

The loop creamy cappuccino have…

The loop creamy cappuccino have absolutely no flavor. I’ve wanted $70

5 March 2026
SnusMe.io logo

Reply from SnusMe.io

Hi,

We're sorry to hear the flavor didn't come through for you. That's definitely not the experience we want you to have, especially at that price point. Please reach out to us at support@snusme.com with your order details so we can look into this and help sort things out.

Kind regards,
SnusMe Team

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