Soak&Sleep Reviews 

Great products - let down by slow delivery!

Excellent happy with the products, thanks 👍

Prompt delivery. Good quality product. But it's too warm and a very loose fit so tends to move a bit.

I bought 4 pillows on 24th August and paid extra for next day delivery. I did get them yesterday but the packaging wasn't strong enough and was torn in a few places. I emailed them with photographs last night regarding the pillows being contaminated with dust as the packaging was dusty. I got a reply. I sent another email today to let them know that I wanted to return the pillows and wanted a refund. But no reply from them. I am disappointed that they have not bothered to reply.
LATEST UPDATE:- I had to call them to arrange a pickup and was given 3 hours(12-3) slot for DPD to collet the parcel today 28 August but got an email later saying the driver went to a wrong door, took a photo to say no parcel snd left. I had emphasised that I live in a flat and the driver needs to call me before collecting WHICH HE DIDN'T DO OR BOTHER. Or probably doesn't speak or understand English. I have wasted over two hours today because the pillows were not put securely in the first place and I HAVE NOT BEEN REFUNDED YET!! Soak&sleep want to get the parcel collected next tuesday which means ME WAITING AGAIN WASTING MY TIME THROUGH NO FAULT OF MINE!! I rang their number and can't get through until Tuesday 1st september. I wish I had never bought from Soak&sleep in the first place.

Delivery on time as promised , quality of product just as advertised.

I never received the items! I'm really upset.

An efficient, fast service and a quality product at a competitive price. Thank you again.

Perfect item , perfect price , perfect seller

Good service. Great product. Was on the fence about a wool duvet, its a lot thinner but genuinely regulates your body temp.

excellent quality - delivery to local shop smooth and very pleased with the product

I searched for bath mats with a waterproof backing. These did not have this so I was disappointed. They were more expensive than I expected for this quality. However, as we got 2 for the price of one it was not bad in the end!

Great service and lovely quality bedding.

I last purchased from soak and sleep 10 years ago, three orders, quick, no issues, lovely items.

They claim 5-7 working delay delivery, it took three weeks, two emails (one AI response, no human response) and two phone calls chasing, no email updates, no notifications of delays or apologies, just silence. I only got updates when I called, customer service was responsive, polite, friendly, I got through quickly, provided me with all the information, which followed through, did what they could, helpful. They said warehousing issues, but this should be stated at the delivery page at checkout, not after radio silence, or within small print hidden in another section of the website.

After my first call I was told I needed to call again next week to chase the order and make sure it is sent out. So apparently I am staff… I should get internal discount and an hourly wage for my time.

In the meantime, I’m receiving daily emails with offers asking me to purchase more. Why are you operating and advertising when you are unable to fulfil customer orders?

I ordered summer bedding to use in the heatwave, which was over before I received my order, if I knew I would’ve gone elsewhere, John Lewis is next day, I was fine with delivery within one week stated within standard delivery, not three weeks. I should be ordering for a season in advance at that rate.

They took money immediately and were unable to fulfil their transactional promise. You shouldn’t be taking people’s money and not dispatching items. If you are having issues, payment should be taken only when stock and dispatch is ready to go. Stop operating until it’s sorted, or clearly inform customers, don’t continue as normal. If someone is told in advance 3-week delivery, they either go elsewhere or are happy to wait three weeks, transparent, no complaint. Operate a pre-order set up with expected date.

Trustpilot is full of similar stories, I didn’t check as I knew the company, but this is sad, you’ve lost customers due to poor communication and customer service, not your product or the brand you have spent years building a reputation for, because of a known fulfilment issue.

I had to repurchase items from elsewhere so returned, which is a shame. You lost business due to lack of trust and reliability.

I sent a partial return, received a notification that they received the return in good time, but the refund notification came through three weeks later, plus a potential 10 working days to receive the money. That is two months that Soak and Sleep have spent messing me around between placing an order, receiving the order and refunding, two months of interest payments I should be claiming for withholding money.

The quality of the linen products has declined since I purchased 10 years ago, the duvets I kept seem good enough, the wool duvet exceptional and the duck down is average, does the job, more than suitable, and half the price of John Lewis. The linen pricing is on par with some other retailers, but the quality wasn’t there for me, the colours were nice.

The whole experience left me bitter, disappointed, wasted my time, I won’t put myself through that again and pray others check Trustpilot before ordering.

The reviews about delivery timelines are very accurate. I ordered last Wednesday and today is Tuesday, yet the order of the status is still “waiting for shipment”.

Great pillows and protectors - comfortable and soft. Efficient service and good prices too. Many thanks

Lovely the quality of the items I have puchased from this store. Not had any problems

I bought the two tier goose mattress topper and …. It’s like sleeping on a cloud! So soft and incredibly comfortable… I have recommended it to a partially disabled friend and she is ordering one through me. Also the pure goose down pillow, also heavenly and soooo soft.

We ordered some pillows after using them on our holiday. Great quality and the firmness levels were very good( we tried soft and medium).You could feel the quality of them and they came in very handy zip bags.Great price and would certainly buy again. Delivered in around a week.