Despite slight delay in delivery due to logistics issues, the bedspread I ordered is at good quality standard and as described / viewed. Only consideration is that pebble grey is more like light grey,... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Products arrived well packaged in great condition, high quality and turned out to be very comfortable! Delivered by DPD - which is great. My only qualm is that the delivery took slightly longer than e... See more
Ordered these at end of July on pre order although I didn’t realise this at first. Stock arrived early September and I got them a few days later. The quality of the set is lovely. It feels soft and co... See more
I ordered Egyptian cotton towels and face cloths. Superbly thick and soft. Excellent quality fabric and finish. Really pleased with this purchase. 4* rather than 5* due to different information provid... See more
Company details
- #176 of 228 best companies in Bedroom furniture shop
- #94 of 107 best companies in Bathroom Renovator
- #323 of 395 best companies in Home Furniture Shop
Written by the company
When we sleep well, we get so much more out of life. At Soak&Sleep we're all about helping you create your perfect sleep sanctuary. Products that are designed with care & made to last at the fairest prices. Love sleep. Love life.
Online Bedding & Bath Brand
Written by the company
- 5 stars for comfort and value for money
Free UK Mainland Delivery Over £70
Free deliveries - in under 5 days. We guarantee it!
3-5 working day standard service (FREE to Mainland UK and UK Islands, excl. Jersey and Guernsey, for orders over £70)
Contact info
St James House, 20 Bedford Road, GU1 4SJ, Guildford, United Kingdom
- 01483 616 616
- info@soakandsleep.com
- soakandsleep.com
Save on luxury Bedding essentials!
4.1
Great
35k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Beautiful French Linen Duvet set in Chalky White.
Ordered these at end of July on pre order although I didn’t realise this at first. Stock arrived early September and I got them a few days later. The quality of the set is lovely. It feels soft and cool and yet still cosy. Delivery was quite speedy once shipment arrived. We like them so much we are considering buying a second set. Only reason for dropped star was it wasn’t made clear at first that it was a pre order although it was worth the wait.
10 September 2026
Really super mattress topper
24 August 2026
Top-quality products and service
Top-quality products and service. Highly recommended.
10 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Order only arrived yesterday
Order only arrived yesterday, 13 days after I ordered it so I haven't even had time to unpack it let alone use any of the bed linen
10 September 2026
Reply from Soak&Sleep
Hello Mrs Deverell,
Thank you for your review.
We’re sorry that your order took longer than expected to arrive.
Your order was placed on Sunday 30th August and delivered on Saturday 12th September. Excluding weekends and the Bank Holiday on Monday 31st August, your order arrived within 9 working days.
This was still around 2 working days outside our 4–7 working day delivery timeframe, and we sincerely apologise for the delay.
We hope you are pleased with your new bed linen once you have had a chance to unpack and use it.
Should you have any further queries, please reach out to the team at info@soakandsleep.com
Many thanks,
Grace
Soak&Sleep
Slooooow.
Slooooow.
Be prepared for 10 day deliveries.
Unacceptable.
Will not be using them again.
13 September 2026
Unprompted review
Reply from Soak&Sleep
Hello DW,
Thank you for your reveiw.
We are sorry for the delay with your order.
Sadly, we are currently expereincing some opperational issues within our warehouse causing delays with dispatch.
We are sending out emails to any customers whose order has been delayed, and working to get all orders dispatched as quickly as possible.
That said, we understand your experience has not met yours or our expectations on this occasion, and we do apologise for any inconvinence caused.
Should you have any further queries, please reach out to our team at info@soakandsleep.com.
Many thanks,
Grace
Soak&Sleep
Delivered v late
10 September 2026
Reply from Soak&Sleep
Hello Sophia,
hank you for your reveiw.
We are sorry for the delay with your order.
Sadly, we are currently experiencing some operational issues within our warehouse, causing delays with dispatch.
We are sending out emails to any customers whose orders have been delayed, and working to get all orders dispatched as quickly as possible.
That said, we understand your experience has not met yours or our expectations on this occasion, and we do apologise for any inconvinence caused.
Should you have any further queries, please reach out to our team at info@soakandsleep.com.
Many thanks,
Grace
Soak&Sleep
Sleeping in a cloud
I bought the Seasons Soft as Down with silk duvet during the heatwave. I used the 9 tog for the first time last night and I can truly say it was like sleeping in a cloud, it is so soft & was the best nights sleep I’ve had for months. Even my husband had no complaints!
No sign of the noisy fabric that some had reported in the reviews.
I can’t wait for it to get colder so i can use the other bit with the cuff link system which is a brilliant idea.
13 September 2026
Unprompted review
Superb established reputation…
Superb established reputation translated to fast delivery of excellent quality product
9 September 2026
Reply from Soak&Sleep
Hello Sharon,
Thank you for your review.
We are sorry to hear that you have yet to receive your order.
We can see that it was dispatched with DPD on 9th September and has been held with DPD due to unexpected delays in your area.
We do apologise for any inconvinence that this has caused, and we have reached out to you directly to offer a replacement order with priority shipping, or a full refund.
Many thanks,
Grace
Soak&Sleep
I'm very happy with the items I ordered…
I'm very happy with the items I ordered from you. The only disappointment was the time that my order took to arrive. However, after my message to the company, I was assured that it was on it's way to me, and sure enough it soon arrived, and I'm very pleased with everything.
9 September 2026
worth the wait in the end
I waited nearly 2 weeks but worth the wait in the end. It would have been a 5 otherwise.
9 September 2026
Really lovely products
Really lovely products. The topper with the full cotton protector over it is a perfect combo to hold everything in place. Went for a deep fitted sheet as well. Like having a new bed!! Fast delivery. 💯
9 September 2026
Still yet to arrive
Still yet to arrive! After waiting for over 2 weeks DPD decided to go to flats instead of our property i presume, so we have no card but a text saying they called and you weren’t in. Highly frustrating when you have been in all day and have already waited over the ‘4-7 day delivery’ time.
9 September 2026
Reply from Soak&Sleep
Hello Liam,
Thank you for your review.
We are very sorry to hear about the difficulties you have experienced with your delivery and completely appreciate how frustrating this must have been, particularly after waiting longer than expected.
We can see that your order is due for delivery today. We have reached out to you directly to confirm your DPD tracking details, which will also allow you to provide DPD with any further delivery instructions to help ensure the parcel reaches you successfully.
We sincerely apologise for the inconvenience caused and hope your order reaches you safely today.
Many thanks,
Grace
Soak&Sleep
The products are good but the delivery…
The products are good but the delivery is never the next day delivery - although they take £7.90 for it. The company is also reluctant to repair relationship with customers about it despite that the delay in delivery is the common point they are criticised for.
24 August 2026
Unprompted review
Reply from Soak&Sleep
Hello there,
Thank you for your review.
We’re pleased to hear that you are happy with the products, but we’re very sorry that the delivery experience has not matched this.
We completely understand how frustrating it is to pay for Next Working Day delivery and then not receive your order within the expected timeframe. When this service is not met, we would always want the opportunity to review what has happened and put this right.
We’re also sorry that you have felt we have been reluctant to resolve this for you. That is not the experience we want our customers to have.
Please respond to our request for further information via Trustpilot so that we can locate your order, review the delivery, and resolve this with you directly.
Many thanks,
Grace
Soak&Sleep
Extremely disappointed with the…
Extremely disappointed with the customer service .I ordered a set of bedding on 1st September as a wedding gift in plenty of time for it to be delivered before the wedding .I had not received a despatch notification so emailed on 7th September to query explaining the situation to which I received an automated reply stating it was still within the despatch timeline (by1 day I might add).The wedding is tomorrow and last night I received a standard email saying all shipping had been delayed until at least Monday -another 4 days .Very poor indeed
1 September 2026
Unprompted review
Reply from Soak&Sleep
Hello Lucy,
Thank you for your review.
We are very sorry for the delay with your order. We completely appreciate how disappointing this is, particularly as the bedding was purchased as a wedding gift and you had ordered in advance to allow time for delivery.
Sadly, we are currently experiencing some operational issues within our warehouse, which are causing delays with dispatch. We are contacting customers whose orders have been affected and working hard to get all outstanding orders dispatched as quickly as possible.
We are also sorry that the initial automated response did not properly address the context of your enquiry. We understand that, with the wedding taking place tomorrow, simply advising that the order was still within the delivery timeframe was understandably frustrating.
Your experience has not met yours or our expectations on this occasion, and we sincerely apologise for the inconvenience and disappointment caused.
Many thanks,
Grace
Soak&Sleep
Huge delays, no responses
No idea where my order is, no response on email and phone lines seem to be constantly closed. DO NOT USE
11 September 2026
Unprompted review
Reply from Soak&Sleep
Hello Molly,
Thank you for your review.
We are very sorry to hear that you have been unable to get an update on your order.
Our phone lines are currently open from 9am–12pm, and we apologise if you have been unable to get through during these hours.
We have requested further information from you via Trustpilot so that we can locate your order and provide you with a full update as soon as possible.
We are sorry for the frustration and inconvenience caused and look forward to resolving this for you.
Many thanks,
Grace
Soak&Sleep
Order never arrived and chasing got nowhere
Ordered a duvet and two pillows on 31st August. Tried to chase twice, but both times their office was shut, once apparently due to staff training (which clearly wasn't carried out in terms of customer services or order fulfilment) and once due to their early closing time. Chased again on 11th September and currently have been put on hold for 8 minutes and counting. Will be cancelling. Meanwhile my little children have been cold at night with inadequate bedding. Avoid if you care about getting your order and don't want a ton of stress and hassle.
11 September 2026
Unprompted review
Reply from Soak&Sleep
Hello there,
Thank you for your review.
We are very sorry to hear about the delay with your order and the difficulty you have had getting through to us.
We completely understand how frustrating this has been, particularly given the items were needed for your children.
Our phone lines are currently operating reduced hours, so that the team can focus on working through outstanding email / contact form enquiries as quickly as possible. We appreciate this has made it harder to contact us by phone and apologise for the inconvenience caused.
We are also sorry that your order has not arrived within the expected timeframe. If you have not already done so, please respond to our request for further information via Trustpilot so that we can locate your order and provide you with an update.
Many thanks,
Grace
Soak&Sleep
Really happy with pillows
Really happy with pillows. Had to chase delayed despatch but this was rectified for next day delivery
8 September 2026
Great company beautiful products
8 September 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.