Soak&Sleep Reviews 

Excellent quality linen

Timely delivery even if it was next door. Product exactly as described

Arrived when expected. Product of outstanding value . Better than expected by far! Intend buying another one . Largest towel I have used . Thank you

I was first introduced to this company by the quality of the towels and bedding at an Airbnb. I bought a pair of French linen pillowcases to replace similar ones. There was a delay not of Soak & Sleep making. I was informed quickly, told the expected delivery date and received them exactly on that time. I love the products and the customer care from this company.

Delivery delays and then when it did arrive I realised that I really don’t like the fastenings on the duvets. Too much hassle to repack and return

We are very pleased with the quality, colour, and manufacturing of these cushions, straight forward order and great delivery service! Thank you Soak & Sleep!

Needed new pillows... well over due!! These pillows are so comfy!! Like duck down but more substantial!!

Excellent product
Never disappoint me

Everything about the product is great but the delivery time was nearly 2 weeks which would prevent me buying again on an impulse buy as all your competitors deliver within 24 to 48 hours.

Product is as expected. It has helped enormously with the menopausal night sweats. Don't remember anything about the delivery or the company at all. It was months ago.

The outer material of the pillow is quite rough,purchased two pillows but I find using one is too low and two is too high.I am waking with neck and head pain regularly.

Excellent products and brilliant customer service..I would highly recommend this company .

First slept in these sheets in a air bnb in Scotland, loved them so much I sneaked a peak at the labels and then bought them when I got home, now I have several sets for my bed and also the French linen for our guest bed. They was amazingly, iron beautifully if you want to, I love them!

Quality product. Good communication from the company.

Very good customer service
From start to finish
Thank you

Very easy to order, good choices

Was easy to order. The courier company was a pain, not enough notice on delivery times and tjey didnt stick to the times. My order then got returned by the courier and there was a bit if delay getting my order reshipped to me.

Took delivery of my order today - finally! They were supposed to come on Thursday of last week. But DPD driver attempted to deliver to the entirely wrong address.
I emailed both DPD and Soak and Sleep to complain but neither responded.
Gripes aside - and I would be reluctant to order again if DPD is the company's preferred carrier - the pillowcases I ordered are beautiful, both in colour and quality. Very pleased with them and I look forward to using them.

I ordered a fitted sheet in July. No indication that it was a pre-order. Absolutely no communication from the company until I called and raised an issue.
Told it would be in stock week commencing 24 Aug, then by 31 Aug. Definitely despatched before September. It's now September and no sheet.
I'm starting to think that the stock is a figment of their imagination.
I did email customer support again to ask if they had stock and when I could expect my order to be finally sent. No answer.
DO NOT order from them.
Edit:
It's mid September and still no sheet. Plus reaching them on the phone is almost impossible. I think the lines are open 9-noon (3 hours). The phone message doesn't say that, it says the staff are on.an annual training day. But they have been on 5 of them that I know of.

Good delivery time, great pillows!
First time purchase with this company but happy with the process and product thank you!