The service is unusable. It's horrible. You can't get a sticky proxy even if your dashboard settings are set to "Hold IP if connection lost" The proxies often change literally after 5-10 sec... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have tried a lot of proxy providers. Then, Since May 2021 I started using Soax's service. Only Soax proxies were able to not get blocked by some antibot systems used on websites or not gettin... See more
I`ve been with SOAX since 1 year so far, tried several alternatives before but always there were troubles Since 1 year and until now SOAX is exceeding my expectations, personal manager and super fr... See more
Highly recommend these proxies for residential. Mobile not so much. There was many that worked well. Nice to be able to keep the same IP longer than most providers. Cheap GB prices. The mobile proxie... See more
Company details
Written by the company
SOAX is a proxy infrastructure platform built for developers and businesses that need reliable access to public web data at scale. Our system is built around predictable behavior: IP rotation, routing, and session handling work together so requests stay fast and consistent, even under heavy traffic. Behind that: 195+ proxy locations and 191M+ ethically-sourced IPs. SOAX is used by 10,000+ companies — from startups to large enterprises — for data collection, price monitoring, market research, and more. Built and supported by a real engineering team, not a black box. We keep our documentation clear and our pricing straightforward, so you know what you're working with before you commit. If you need proxies that behave the way they're supposed to, that's what we're building.
Contact info
The Charter Building, UB8 1JG, Uxbridge, England, United Kingdom
- support@soax.com
- soax.com
3.3
Average
148 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Most Reliable proxy provider
I have tried a lot of proxy providers.
Then, Since May 2021 I started using Soax's service.
Only Soax proxies were able to not get blocked by some antibot systems used on websites or not getting expired frequently.
Also, their support is very quick to respond to any request and always ready to help.
Maybe, a bit pricy compare to other cheap providers, but I must say, the quality of proxies you get is worth 100 times.
23 September 2024
Unprompted review
The support was excellent
The support was excellent, I had added traffic on my subscription without noticing the expiration date, the support personnel help resolve the issue calm and transferred the traffic I added to my reactivated subscription as a one time exception.
7 June 2024
Unprompted review
really great proxies
1 June 2024
Unprompted review
Great Experience
I had a great experience with SOAX's support team. They responded quickly and they were super helpful. I highly recommend SOAX!
24 May 2024
Unprompted review
These proxies are fantastic and fast
These proxies are fantastic and fast, plus the support is awesome and always there for you when you need their help. I really recommend soax proxies
1 May 2024
Unprompted review
Soax Experience
Soax is excellent in customer service, all their admins are friendly and helpful regarding proxies. Soax's proxies have a alot IP pool and are very easy to connect to.This provider has truly transformed my experience, This Provider change my life, change my carrerr. Thanks SOAX ! <3
1 April 2024
Unprompted review
Soax is the best with all fuutures and…
Soax is the best with all fuutures and the great support offered <3
27 March 2024
Unprompted review
Support Victoria is great support
Support Victoria is great support. Thanks her for comfortable using Soax service and operative reaction.
23 February 2024
Unprompted review
Proxy perfect
21 February 2024
Unprompted review
Soax at a distance of 4 years
I have been using this service since 2020. During the entire period of work, no unsolvable problems arose. The pool is large, the geos are different. Technical support is a separate topic. Wonderful guys who respond to the first cry about a problem and solve this problem. The head of the support team is Vladislav. Special thanks to him! You are wonderful!
30 January 2024
Unprompted review
Great reliable proxies
Have had no issues with soax residential proxies so far, seem fast and reliable and easy to manage. And great friendly service too
16 January 2024
Unprompted review
My father
I don't experience any work online because I am new remember but I do good response for you on this website work
2 November 2023
Unprompted review
very bad company.
very bad company.. they have outages and then charge customers for it. they had an outage and then all of a sudden my data usage ran up to over 4X the daily limit and they tried to charge me for it. they tried to give me some excuse but it was all nonsense. do not trust these guys they are not reputable
25 October 2023
Unprompted review
Reply from SOAX
Hi Malik,
Firstly, we apologize for the inconvenience you experienced due to the outage and the subsequent data charges. We understand how frustrating this must have been for you.
To address this, we've already reached out to you via email with a solution that we hope will make amends. Our team is actively working on refining our processes to ensure such issues don't recur.
Your feedback is invaluable to us, and we truly hope to have the opportunity to serve you better in the future.
Take care,
SOAX Customer Service Team
The service has gone downhill.
The service has gone downhill.
About half of all their mobile proxies are so slow that it's impossible to use them for anything. Can't even log in to Gmail not to mention doing any tasks.. the pages just won't load.
The system also assigns you IPs that you have already used, even if you have opted out of that option.. Their system just does not respect it,
Proxies keep changing even if the IP session has been set as "sticky"- This results sitewide bans and lots of blocks since the accounts get tied together all the time. The support is unable to find a fix for this.
Ever since the issues started to come out, they have closed their sales thread on Blackhatworld too for obvious reasons - It would provide their customers a platform to criticize their service so they shut it down preventively.
These guys are just resellers of this proxy service, that's why they are incapable of providing quality service or solving issues properly. It's interesting that other companies are selling (and assigning) you the exact same proxies that SOAX is - that means they all buy the service in from a third party but only SOAX asks such a high price for reselling it to you.
I've been with them since last year and things gradually go worse each month. Probably will be my last.
19 July 2023
Unprompted review
Reply from SOAX
Dear Mia,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the negative experience you've encountered with our service. We understand the frustration caused by slow mobile proxies, IP assignments, and other issues you mentioned. Please know that we take your concerns seriously and are actively working to address and improve these issues.
Please also note that SOAX is not a reseller and all our proxies come from our proprietary network of IP addresses.
We are committed to providing a reliable and efficient service to all our customers. Your feedback helps us identify areas for improvement, and we're dedicated to finding solutions to the challenges you've encountered, especially regarding IP sessions, proxy performance, and account stability.
We value your loyalty over the past year, and we're genuinely sorry to have disappointed you. We're actively reviewing and enhancing our service to ensure that future experiences meet the high standards we aim for.
If you're open to it, we would appreciate the opportunity to discuss your specific concerns further. Our support team is eager to assist you in any way we can, and we're dedicated to restoring your faith in our service.
Thank you for your understanding, and we hope to have the chance to regain your trust.
great guys
great! using them since nearly a year and never had any issues. support is very quick and at one time I was thinking about switching to a way different plan to fit my needs - the support let me test it for a few days for free
2 May 2023
Unprompted review
Scumbag company DO NOT USE
Scumbag company DO NOT USE. Their proxies are terrible with very low connection speeds. I fully deleted my account however this garbage company still charged my credit card a month later. Do not trust the good reviews as they buy reviews!
6 March 2023
Unprompted review
Reply from SOAX
Hello Doge Master,
We are sad to see you go and very sorry for the inconvenience you experienced with the recurring payment. There was a technical issue that we were able to resolve thanks to your review and we are grateful for this.
The refund for the said payment has been issued.
Best regards,
SOAX Team
support is the best ever i've seen
2 March 2023
Unprompted review
SOAX is great
SOAX is great. Really an awesome service with superlative customer care.
13 December 2022
Unprompted review
SOAX is the best
I`ve been with SOAX since 1 year so far, tried several alternatives before but always there were troubles
Since 1 year and until now SOAX is exceeding my expectations, personal manager and super friendly support with bonuses and features
Always ready to help, SOAX is my nember 1
Thanks a lot and wish you a fast growth :)
14 November 2022
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.