Socal Reviews 1,957

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Well I ordered 2 Traeger pellet containers, as they were a few pounds cheaper than anywhere else. These were ordered late on Friday night/Saturday morning and to my surprise they were despatched Sa... See more

Rated 5 out of 5 stars

Recommended to the Provence heater by a friend who uses a few round his home as alternative to central heating. Very pleased with the product, even more so by the company -Socal. Very easy to make my... See more

Rated 5 out of 5 stars

The service was great, I received my purchase in less than 24hrs from ordering. Was a little hesitant about the payment system. I wanted to pay using my credit card, and I had to do this via the PayPa... See more

Rated 5 out of 5 stars

We have ordered several things from Socal and they have always been well packaged and delivered quickly! I did a click and collect order the other week and they emailed to double check I wanted to cli... See more

Company details

  1. #14 of 37 best companies in Barbecue Shop
  2. #19 of 126 best companies in Garden Furniture Shop
  3. #3 of 4 best companies in Gas shop
  4. #12 of 79 best companies in Outdoor furniture shop

Written by the company

We are the UK's leading supplier of Calor gas and Barbecue equipment. From our a large appliance showroom here in Southampton we pride ourselves on our in depth product knowledge and great customer service. Free local delivery is always available using our own fleet of vehicles and we can deliver further afield using a number of delivery options.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The absolute best

The absolute best! Order shipped 22 mins after ordering 3 days before Christmas!
These guys are the best, top knowledge, super friendly, great advice, loads of amazing brands. If you need anything BBQ these are the guys to talk to immediately

21 December 2023
Rated 5 out of 5 stars

Customer service makes all the difference.

I ordered charcoal briquettes from SoCal at a very reasonable price and when they arrived, unfortunatley the incorrect ones had been delivered. I contacted customer services and left a message, expecting, like most companies to never hear back, yet within 10 minutes I got a call back, very apologetic for their error, they sent me the correct briquettes I ordered for next day delivery and told me to just keep the mistaken order. Amazing customer service and it’s this that makes all
the difference, would highly recommend SoCal to anyone. I’m sure they get it right 99% of the time, but the 1% they get wrong, they still do it right..

18 December 2023
Rated 5 out of 5 stars

Perfect!

I ordered a replacement 47kg Calor gas bottle and it was delivered and installed within two days. Totally brilliant.

17 December 2023
Rated 4 out of 5 stars

Good all round

Really great service and price for the hoodie purchased. My only criticism is that the item was a bit overpackaged with a bag within a box. Think about the environment please guys.

12 October 2023
Socal logo

Reply from Socal

Thanks for the feedback, I’ll make sure we take this into consideration for future deliveries.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look