Soccer.com Reviews 816

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 259 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide selection of products, including cleats, clothing, and fan gear, often highlighting the excellent prices. Many people find the website easy to navigate, efficient, and user-friendly, making the shopping experience smooth and stress-free. The quality of the products, such as uniforms and jerseys, is frequently described as excellent and durable. However, some customers also noted issues with the ordering process, with some experiencing confusion, delayed shipments, or incorrect items. A few people were dissatisfied with the quality of certain products, such as jerseys with pulls or items that tore easily, and some mentioned difficulties with returns or exchanges, especially for customized items or when sizing charts were inaccurate.

What people talk about most

Product

Reviewers highlight positive aspects of product, praising the great selection, quality, and variety of soccer... See more

Order

Users describe ambiguous interactions with order. Many customers report significant delays, unfulfilled... See more

Website

Customers had positive experiences with the website. Reviewers frequently praise its user-friendly interface,... See more

Price

People report positive experiences with price, often finding great deals, sales, and competitive pricing... See more

User experience

Consumers find the user experience to be positive. Many reviewers praise the website's ease of navigation,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Edit: after speaking with Sports Endeavors LLC regarding this matter it was resolved. Both Mary and Heidi had exceptional customer service in helping to resolve the issue. If you can avoid using t... See more

Rated 4 out of 5 stars

Soccer.com has a nice selection of Newcastle United merchandise, but I am a little disappointed that Nick Woltemade's name and number isn't yet available for custom shirts.

Rated 5 out of 5 stars

Soccer.com has a great selection of cleats, clothing, and fan gear. If you're not a Goal Club member, it's inexpensive, and taking the discounts you get and pairing those with points and promo codes,... See more

Rated 5 out of 5 stars

We’ve been ordering from soccer.com for almost 20 years - through team soccer purchases for three kids to fan jerseys for all our favorite teams to soccer gear to just general sports apparel. Always g... See more


Company details

  1. Football shop

Information provided by various external sources

SOCCER.COM is the best soccer store for all of your soccer gear needs. Shop for soccer cleats and shoes, replica soccer jerseys, soccer balls, team uniforms, goalkeeper gloves and more.


Contact info

  • U.S. Highway 70A 431, 27278, Hillsborough, United States

  • soccer.com

4.3

Excellent

TrustScore 4.5 out of 5

816 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love this site

I love this site, I can purchase everything I need for my kid's soccer gear. Did I mention the option to get fast delivery.

26 October 2025
Unprompted review
Rated 5 out of 5 stars

Soccer.com’s mystery footwear option is…

Soccer.com’s mystery footwear option is the greatest value in the soccer world! Don’t sleep on this! I’ve used this option for multiple cleats for my son who LOVES soccer. I may play again in an adult league and will absolutely choose the mystery footwear option for myself!

16 October 2025
Unprompted review
Rated 1 out of 5 stars

POOR QUALITY ON CUSTOMIZED ITEMS

spent nearly $400 on my daughter’s soccer kit from Soccer.com, and the quality has been terrible. The backpack I paid over $60 for arrived with the numbers clearly off-center. When I reached out, they sent a replacement — but the second one was just as bad, if not worse. Their response? That the numbers were “centered correctly” and there was nothing else they could do.

This isn’t a one-time issue either. My daughter’s jersey from another team has permanently wrinkled numbers on the back. I let that one go because it was a cheaper uniform, but it’s clear there’s no quality control at all. For the prices they charge, the lack of care and accountability is completely unacceptable.

16 October 2025
Unprompted review
Rated 2 out of 5 stars

DONT PAY FOR EXPEDITED SHIPPING

Both items I bought were in stock, so I paid for 2 day shipping to receive my son’s soccer bag before his tournament. I ordered on a Tuesday, and didn’t receive the bag until the next Monday. That is 6 days. They cannot refund the two day shipping, and a shirt I ordered is “still processing” so that will be another week or more.

7 October 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Customer Service!

Outstanding Customer Service!
Soccer.com truly sets the standard for customer care. We purchased a pair of Nike Tiempo Legend 10 Pro soccer cleats, which unfortunately began to tear under light to moderate use. After reaching out to Soccer.com Customer Service, we received a response within an hour — and the options they provided were beyond satisfactory. This was by far the best customer service experience we’ve ever had with a sports retailer. Highly recommend!

13 October 2025
Unprompted review
Rated 5 out of 5 stars

Always Top Notch

Soccer.com always has the best deals, rewards and customer service. Great stock and quality all around as well. We've been ordering from them for years and they've been great every time.

10 October 2025
Unprompted review
Rated 5 out of 5 stars

They always have the BEST prices and…

They always have the BEST prices and best variety of gear for my kids!! I am a returning customer I don’t shop anywhere else! Their website is super easy to maneuver and read and hyper links are actually effective and easy to use. Highly recommend.

6 October 2025
Unprompted review
Rated 5 out of 5 stars

Very easy to shop on this site

Very easy to shop on this site. My son loves the Jersey quality, prices are little high on some Jerseys but they are totally worth it. Shipping was fast, I order a few days before my son birthday and it arrived on time.

2 October 2025
Unprompted review
Rated 5 out of 5 stars

Great selection, Goal Club membership valuable

Soccer.com has a great selection of cleats, clothing, and fan gear. If you're not a Goal Club member, it's inexpensive, and taking the discounts you get and pairing those with points and promo codes, you can end up saving a lot of money. You can also count on friendly and poignant customer service. I didn't need it this time, but the times I've needed it before, they've been awesome.

30 September 2025
Unprompted review
Rated 1 out of 5 stars

Inventory Error

I ordered my daughter a pair of cleats the end of August. I was given a ship by date, once this date arrived there were no updates. I emailed customer service and was asked to wait four more days for a shipping confirmation email. I emailed customer service again asking for an update. I received an email asking me to rate the cleats. How can you rate something you never received? A day or two later I received an email stating that the cleats I ordered would not be shipping due to an inventory error in their system. A day later I received an email response back from customer service stating the same thing about the inventory error.

22 September 2025
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look