Sociocs Reviews 

40
•
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Amazing service. Owner gave me personalised instructions and ran backend tests just to help me out. Thanks guys much appreciated.

Company replied

Rated 4 out of 5 stars

I have been using Sociocs for about a month now and I love it. The platform is easy to use and the customer service is amazing. I have been able to create a very personal relationship with my customer... See more

Company replied

Rated 5 out of 5 stars

Allows rapid secure text messaging from my computer or mobile app to patients and also patients can send a copy of the insurance id securely. so easy to use and I was able to get up and running in no... See more

Company replied

Rated 5 out of 5 stars

Sociocs is a well built tool that makes bidirectional communication with clients easy. It has the right amount of features for a great price whether you need one on on interactions or bulk messaging.... See more

Company replied

Company details

  1. Software company
  2. also in
  3. CRM Provider

Written by the company

Handle business texting, messaging app conversations, online reviews & questions, social media comments & replies, contact form submissions using a single tool.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

40 reviews

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4.5

All reviews

(40)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing service

Amazing service. Owner gave me personalised instructions and ran backend tests just to help me out. Thanks guys much appreciated.

27 July 2026
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Reply from Sociocs

Thank you so much for your kind words! We’re glad we could provide the extra support and ensure everything was working smoothly for you. At Sociocs, we believe in going the extra mile for our customers, so it’s wonderful to hear that our efforts made a difference. Your appreciation means a lot to us!

Rated 5 out of 5 stars

Amazing Customer Service

Sociocs has an impressive number of features for a reasonable price, but the most impressive thing is the amazing customer service.
I have been testing software for almost 30 years, and Sociocs customer service and onboarding help was one of the best if not the best that I have ever seen.
I had a need for my business that was very specific to my business and in testing I was getting about 95% of what I needed. After I contacted customer service, and told them what I was trying to accomplish, there was magically a new feature the next day in Sociocs, and they identified a missing piece in my setup and advised me on how to adjust that.
I am used to getting responses from software customer service with canned messages that only vaguely address my problem. Sociocs was so much better than expected that I highly recommend them.

29 June 2026
Unprompted review
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Reply from Sociocs

Thank you so much for sharing your experience and for the kind words about Sociocs. We’re thrilled to hear that our customer service and onboarding stood out to you. Our team takes pride in listening closely to each customer’s unique needs and acting quickly to deliver solutions that make a real difference. We truly appreciate your recommendation and look forward to continuing to support your business with both our platform and our service.

Rated 1 out of 5 stars
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Reply from Sociocs

Thank you for your feedback. It looks like this review may have been posted in error, as Sociocs is a software platform and doesn’t involve product orders. If you intended to share feedback about your experience with Sociocs, we’d be happy to hear more. Please feel free to reach us directly at sociocs.com/contact-us so we can assist you.

Rated 5 out of 5 stars

Excellent Support and Quick Resolution!

I recently subscribed to Sociocs to send bulk SMS using my Twilio Messaging Service. I ran into aissue where my custom domain for URL shortening wasn’t being applied when sending messages through Sociocs.

I reached out to their support team and was incredibly impressed, they responded quickly and activated the feature for me in less than 24 hours! It’s rare to see such responsive and effective customer service.

24 May 2025
Unprompted review
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Reply from Sociocs

We are happy that your experience with Sociocs has been positive and thank you for taking the time to write a review.

Rated 5 out of 5 stars

Sociocs is a well built accessible communication tool…

Sociocs is a well built tool that makes bidirectional communication with clients easy. It has the right amount of features for a great price whether you need one on on interactions or bulk messaging. It works great for non profit use.

13 December 2024
Unprompted review
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Reply from Sociocs

Thank you so much for taking the time to write an online review and your positive feedback.

Rated 1 out of 5 stars
Sociocs logo

Reply from Sociocs

Hello,

We are really sorry to hear that you didn't receive a response to your request. We usually reply to inquiries and support requests within a couple hours.

May we request you to please resend your request to support@sociocs.com? If you don't receive a reply within a couple hours, it's likely that the email is getting filtered out by a spam filter. If that happens, please use another option to reach out to us from this page: https://www.sociocs.com/contact-us/.

We thank you for your interest and apologize for the inconvenience.

Rated 5 out of 5 stars

Using ActiveCampaign and Twillio SMS

The Sociocs support team helped us great in solving some configuration issues with Twillio SMS and ActiveCampaign.
We highly recommend using the Sociocs phone app for follow up texting in threads started from AC automations.

26 July 2024
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Reply from Sociocs

Thank you so much for your time and your positive feedback.

Rated 5 out of 5 stars

SocioOcs is a good tool to synchronize…

SocioOcs is a good tool to synchronize your SMS and Whatsapp Campaigns plus your social media messaging. Their tech support is very helpful and super patient. I did ask them lots of questions and they answer all my question. I was able to send the Whatsapp bulk campaign.

12 February 2024
Unprompted review
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Reply from Sociocs

Thank you so much for your positive feedback. It means a lot to us.

Rated 5 out of 5 stars

Integrations worked well

The integrations works very well, and I'm able to connect my Telegram Bot and Viber Chatbots to Sociocs with no hassles!

4 January 2024
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Reply from Sociocs

Thank you so much for being a Sociocs user and leaving your positive feedback.

Rated 5 out of 5 stars

Service

Prices, immideate response, attention...

14 December 2023
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Reply from Sociocs

Thank you so much for your positive feedback.

Rated 5 out of 5 stars

Sociocs multichannel customer communication tool

Sociocs multichannel texting, WhatsApp chat, online forms, online reviews management, and web chat app is an impressive tool for businesses looking to streamline and optimize their communications. The platform, built on top of the robust infrastructure provided by Twilio, offers a feature-rich environment that is continuously evolving with new capabilities to meet the changing needs of its users.
One of the standout aspects of Sociocs is its extensive suite of features. It provides a multichannel platform that allows businesses to connect with their customers through various channels - from traditional SMS to modern chatbots, social media platforms, and integration with Zapier and other apps. This flexibility enables businesses to reach their customers where they are most comfortable, improving engagement and customer satisfaction.
The software also integrates seamlessly with other business tools, making it a versatile addition to any tech stack. It includes analytics and reporting capabilities, allowing businesses to gather insights into their communication efforts and make data-driven decisions.
Sociocs is a company that values innovation and continuous development. They regularly roll out new features and improvements based on user feedback and industry trends. This customer-centric approach ensures that the software remains relevant and valuable to its users in a fast-paced business environment.
Sociocs excels in the area of technical support. Their team is knowledgeable, responsive, and truly listens to their customers. Whether you're facing a technical issue or have a suggestion for a new feature, you can expect to be heard and supported. This kind of customer service is invaluable in today's digital landscape, where swift problem-solving can make the difference between success and failure.
Sociocs offers a free plan, which is a great way for businesses to test the waters and see if the software meets their needs before committing financially. Despite being a free plan, it still comes with full technical support, which is a testament to Sociocs’ commitment to customer satisfaction.

The onboarding and setup process is also straightforward and user-friendly. The software is designed with usability in mind, meaning that even less tech-savvy individuals can navigate it with ease. This ease of use reduces the time and resources needed to get up and running, further enhancing its value proposition.

30 October 2023
Unprompted review
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Reply from Sociocs

Thank you so much writing a detailed review of Sociocs and your positive feedback.

Rated 5 out of 5 stars

Easy start, then it works.

I looked to Sociocs for a utility that would interface with Twilio for SMS with my phone number for my small business. Sociocs required the API login information from Twilio, then it made the required changes to my phone number's messaging webhook address itself and then everything worked. I can now send and receive SMS and MMS messages with clients rather than using my personal number. My business is in the beginning stages and very small and I don't have the budget to pay for a utility at this moment, so this is exactly what I needed. Without this, I likely would have had to write my own Twilio SMS utility. Also the iPhone app works well too, which I wouldn't have had if I were to have written my own script.

10 June 2023
Unprompted review
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Reply from Sociocs

We appreciate you signing up on the Sociocs platform, and leaving a review regarding your positive experience. Thank you so much.

Rated 5 out of 5 stars

Amazing support experience

I just started testing the platform under their trial and need help from their support team. Nonetheless, they blew my mind. Amazing support. Amazing platform. We'll definitely keep using it. I'm glad we found them.

1 June 2023
Unprompted review
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Reply from Sociocs

It's our pleasure to have you on the Sociocs platform. Thank you very much for your positive feedback, and taking the time to leave the review.

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