Socksmad were quick to deal with my issue of faulty product. Contacted them and received a response to my complaint within hours. Socksmad then replaced my entire order for free. The replacement arr... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I bought some socks from this company, but they arrived with three pairs damaged so followed the returns procedure and have had zero response since! The phone line cuts you off each time you try to ph... See more
We've contacted your company twice last week and no reply. I've rung your number today and been cut off 5 times!!! I tried every department and each time I've been cut off. Our socks are faulty and we... See more
Ordered 6 pairs of socks for Diabetics on 22nd April and order received on 24th. So, excellent service and then, even more fantastic, the socks are the most comfortable I have ever worn. The soft grip... See more
Company details
Written by the company
Our vision is to create socks that are not only an everyday accessory but also a way to express your fashion and style. Whether it’s a subtle stripy design to match your work shoes or bright colourful numbers to spice up your outfit, we have them all. We have 10 years experience in supplying readymade garments across the UK and Europe. We are crazy about making the ultimate quality, whether it’s breathable sports socks, summer time ankle socks or woolly warm winter socks. Simply put: there is a pair of high quality socks for every occasion. Based in Leicester, UK, we are committed to delivering the best customer service possible. That is why we have delivery available all across the world. If you have a question on any product or need some help, our dedicated sales team are always happy to help. Please feel free to contact us via email at info@socksmad.co.uk or via Facebook Messenger.
Contact info
Kishnik House, Claymill Road, LE49JJ, Leicester, United Kingdom
- 01164422164
- info@socksmad.co.uk
- socksmad.co.uk
3.2
Average
81 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great site
Great site, lots of choice, good prices, quick delivery and the socks are fantastic quality.
12 May 2021
Lovely socks
Lovely socks. Only fault, one wasn’t finished off properly on toe. Big hole!!!
11 May 2021
Reply from Socksmad
Hi Diane, we're so sorry to hear that. We really appreciate you bringing this to our attention. Feel free to get in touch with our customer service team who are always happy to resolve issues. Very sorry to hear about this experience!
The socks I ordered were supposed to…
The socks I ordered were supposed to not leave tight marks around my legs. They did and I was in pain for hours. I did email the company but they have never responded. This is the second and probably the last time I will order. So it takes 6 months to respond to this review, they still haven't responded to the emails I sent to them directly
11 May 2021
Reply from Socksmad
Hi Kelvin, we're so sorry to hear that. Please get in touch to resolve the situation and of course for help with any future purchases. We really appreciate you bringing this to our attention. Again we are so sorry to hear about this experience.
You get one star because I ordered…
You get one star because I ordered diabetic socks and you sent me ones that almost cut off my blood flow. I have to cut the elastic cuffs off them to make them wearable.
9 May 2021
Reply from Socksmad
Hi Ben, we're so sorry to hear that. It appears the socks you ordered aren't actually diabetic or non-elastic. We do have a description on each sock to help with your purchase. Again we are very sorry to hear of this experience. Please feel free to get in touch for help with any future purchases.
Postage
Order was delivered on time as promised when order was placed. Packaging was good and in excellent order when received. Products ordered were very good quality.
Will definitely be ordering again. Thank you.
7 May 2021
excellent service and product
6 May 2021
super socks
These are the best socks I have ever brought because I am diabetic they do the job perfectly
4 May 2021
Great product great socks
Easy to use website. Fast delivery. Excellent prices and lovely product. Soft, fine socks for summer in great cool colours. Soft but thicker socks for winter all with diabetic ankle elastic so as not to mark or grip too tightly. Verp pleased with purchase.
3 May 2021
Excellent service very comfortable and…
Excellent service very comfortable and well made socks
1 May 2021
Great value for money socks
Great value for money socks, just what I needed as I am diabetic, they are so comfy.
Excellent delivery service.
H. Roberts.
27 April 2021
Socks for Diabetics, or anyone else who craves comfort
Ordered 6 pairs of socks for Diabetics on 22nd April and order received on 24th. So, excellent service and then, even more fantastic, the socks are the most comfortable I have ever worn. The soft grip tops don’t compress my legs and the “no seam” toe area make them just soo.. comfortable, no blisters, no chafing. Have worn them out for a long walk this afternoon and I feel like I’m floating on air. I know this is a bit gushing but I’m really really pleased with them. Will definitely return for more.
24 April 2021
Unprompted review
Great value
These are the best value socks I have bought, I have 2 lads with big feet who both get through lots of pairs of socks. So far these socks have out lasted any of their previous pairs.
20 April 2021
Easy to order fast delivery good…
Easy to order fast delivery good product. Very satisfactory experience overall
17 April 2021
Excellent socks, excellent value!
Excellent socks, Great value, and good quality.
A large selection and easy to order.
The soft top socks are very nice because they do not cut into your legs.
All socks in my order were easily as good as socks costing much much more.
Highly recommended. You would be mad not to buy these socks!!!
Well done to Socks Mad!
16 April 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.