Sodah Brand Reviews 

This was my first purchase from this brand and I had to ask to amend my shipping details. Not only was this resolved within 5 minutes of my query, but Janine was also so lovely in her response and I will most certainly be buying from this brand again!!
Love, thank you girls xx

Please note it’s illegal for them to withhold full refunds.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, also known as the Distance Selling Regulations, consumers are entitled to a full refund (not store credit) when returning an item within 14 days of receipt, regardless of a retailer’s individual policy. While businesses can set their own terms for returns beyond this period, they cannot override the legal requirement to issue a full refund for timely returns.

They will continue to fight it but if you were to escalate in court for example they would loose because you can’t deny a refund for an item you’ve never seen before. Always pay via PayPal as under this law, PayPal will refund you.

Ultimately it’s quite a disgusting practise to refuse people refunds. Nobody buys clothes with the intention of refunding it but sometimes things don’t work out and if the client did not shop with credit, then they shouldn’t be refunded with credit.

I wish this company and their dishonest practises the very worst because evidently greed is way more important than the customer experience.

I’ve ordered from Sodah 3 times, 3rd order on the way. Before my first order, I was sceptical. I’d read the bad comments and reviews. It was a friend that said she had not had issues with Sodah and liked their clothes that persuaded me to give them a try. I’m glad I did.
I receive my orders within 3 working days (I’m based in London). Correct orders received.
The sizing has been hit and miss for me. They need to provide more useful info/measurements for their sizes.
I had to return parts of my 2nd order due to sizing and quality issues.
It clearly says under the “returns” page that they do not return funds, they issue credit. It says it there. So I don’t know why people are complaining about that. I looked up their return policy before making any orders.
I knew I’d get a credit and was fine with that. I wasn’t fine with it taking 2 weeks for the credit to be issued, that needs to be improved too.
I LOVE the outfits I have kept. Very cute and original.
I will order again, waiting for restock of bikinis.

This brand is fantastic! I’ve been shopping with them for four years, and whenever an issue arises, they’re always quick to resolve it. Sadika was incredibly helpful with my recent enquiry. Highly recommend!

Quality of clothes is very poor and only refund in store credit, which is not advised when you are making the return. They know they use cheap materials to make the clothes and would make no profit if they issued refunds to the orignal payment methods. Unfortunately, I will have to make another purchase as I have already wasted my money on this whack company.

Never again will i buy from Sodah brand! spent over £100. return items within days and the gave me a store credit instead of paying me back! when you purchase items, it doesnt say store credit, you only see the details under the returns policy. this is a rip off company. i will fight to get my money back! who in their right would check a returns policy before a purchase! disgusting company!

Had a great experience outfit was amazing fit perfect great customer service ordered without next day delivery emailed to say I wanted it for next day got sorted straight away will definitely be ordering more
Thank you x

The overall quality of the outfit was good , however sizing is very small. Definitely size up. Unfortunately, the items I ordered were too small and were returned. Customer service experience was appalling, I have never experienced anything like it, I was actually embarrassed for the company! Shocking wouldn’t use this company again! Rude, emails / messages ignored. Shop at companies that actually value their customers because SODAH do not! 🙅🏻‍♀️

Dear sodah, I’ve worn your clothes and it’s absolutely amazing! I mean it when I say it fitted me
Well and I had no issues with it. I’ll even order more. Nice quality, top notch and great. Merci beaucoup SODAH. Do have a great Christmas

Sadika from customer service is always nice and polite, and they resolve any issues I have with quickness.

It’s a shame that their items sell out so quickly. The sizing is a bit off sometimes, even when I size down so I miss out on items when I return them and can’t get them in the right size because it’s sold out.

Hopefully they restock.

Great company

Received my order. Took a teeny bit longer than expected but generally happy

I was looking for some bits for a holiday.

Luckily I checked out their returns policy before ordering.

I will never order from somewhere that breaches consumer rights. You have the right to cancel an online order for a refund in the uk, if you do so within 14 days.

This store only offers store credit.

It would not be worth the back and forth to get the money refunded if items don’t fit. And I don’t trust business who don’t operate within the law, especially given the mixed reviews on here.

Placed my order, noticed it didn’t ship even with express tracking option chosen, want to cancel my order as it won’t arrive in time but just get ignored. I used the online chat, email, instagram and the shop app. Do not waste your money or time with this brand.

Amazing customer service!!

Disappointing Experience with SodaH London
I had high hopes for SodaH London, but unfortunately, my experience was far from satisfactory. The clothing I ordered arrived significantly later than promised, and when it did, several items were not as described on the website. The quality of the materials was subpar, with visible defects that made the clothes unusable. Despite multiple attempts to contact customer service, I received little to no help and my requests for a refund or exchange were largely ignored. This level of service and product quality is unacceptable. I would not recommend SodaH London based on my experience and would advise potential customers to exercise caution.

Terrible experience, there was an issue with my order, I contacted customer service through email and instagram. It has been over two weeks with no response.

SODAH LONDON IS A SCAM!

I rarely write reviews, but I felt compelled to share my experience with this company due to their disgusting customer service. I ordered a size 8 but was sent a size 14, despite the customer service representative agreeing to a full reimbursement, I faced continuous issues. I returned the incorrect item and repurchased the correct size again after they told me it’s best to expedite the process as I needed it for upcoming event (a reimbursement had been agreed), although the return was delivered to the address they provided, they claim they have not received it and are now avoiding to issue a refund. Despite providing all necessary proof and sending multiple emails, they continue to ignore my concerns and the request evidence I have already submitted. To make matters worse, the replacement item I received was the wrong size again—the same error as before.

I think I must have got lucky with my purchase as I didn’t read the other reviews before buying! I got the Graces maxi skirt in a size 8 and it fits like a glove, the quality is incredible and honestly it’s probably my favourite thing I’ve bought in years, I personally have no complaints and will buy from them again. Beware they do not offer full refunds though, you can only return for store credit!

Avoid at all cost! Appalling customer service. I returned an item in a timely manor and they have tried giving store credit instead of an official refund which I am owed. I now have klarna demanding a payment for an item I no longer have. I have sent multiple emails have had 0 response. Ridiculous.

Poor Customer service and do not offer refunds only credit notes which is not useful for an online store