The product is not worth £40 the metal parts used on my bag is so bad you can tell it’s tacky and doesn’t match the photos posted on their website, also the tie doesn’t match the photos either, my ord... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My items arrived 3 & a half weeks later. Ordered on the 11th of November, items arrived (after they said it was already delivered) on 7th December! The delivery information given is for a warehouse... See more
Company replied
After the abysmal reviews I read I didn’t have high hopes, but I am really pleasantly surprised! The jumper looks just like the Massimo Dutti one and seems really good quality. Arrived relatively quic... See more
Company replied
Item arrived much later than the expected delivery date. I returned the product as I did not like it which needs to be sent to China. After 1 month they acknowledged the returned that a refund... See more
Company replied
Company details
Written by the company
Soera brings you the latest fashion trends with stylish, high-quality, and affordable clothing and accessories. Our mission is to help you express your individuality with confidence and effortless style. Shop with us and discover fashion that inspires.
Contact info
2 VENTURE DR, #19-21 , 608526, Singapore
- +1 786-686-0503
- support@soera-store.com
- soera-store.com
3.0
Average
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Don't touch with a bargepole!
Goods are worse quality than shein but 3 times the price. They dont refund only offer more store credit. Tried to return an item I bought wirh this store credit , cost over £25 as it goes back to China. They then charged in import fee and told i could only have store credit. Great rouse if you keep telling them stuff crap as you might be lucky enough to end up wirh 3 or 4 items that if resold on vinted might get you enough money back bare in mind vinted is awash wirh soera items dreadful company do not touch.
13 October 2025
Unprompted review
Reply from SOERA
Hey Pippa
We’re very sorry to hear about your experience and appreciate you taking the time to share your feedback. This is certainly not the experience we want any of our customers to have.
We’d really like the opportunity to review your case properly and see how we can help resolve this for you. Please contact us directly at support@soera-store.com, and I will personally assist you with your concern.
Thank you for bringing this to our attention, and we hope to hear from you so we can look into this further.
Edelle
Erica was extremely helpful when I…
Erica was extremely helpful when I ordered my fur coat and kept emails coming whilst waiting for delivery
21 January 2026
Unprompted review
Reply from SOERA
Hey Yvonne
Thank you for your review! We’re glad to hear Erica was helpful and kept you informed throughout the delivery process.
We truly appreciate your support. 💖
Edelle
First time order with SOERA. Great customer service!
This was my first time ordering from SOERA. I had found a beautiful dress but it was on 5 other websites with all different prices. I was really skeptical about ordering but the reviews and mentions of great customer service made me choose this one and I’m glad I did! I had ordered a size S but it was too big and I ordered a XS right after. They gave me the option of a refund or increased store credit but I misread the email and already ordered it. I explained what happened to the customer support agent Merriame and she quickly helped me resolve it! The quality of the dress was amazing and I am truly grateful for their help! (:
28 January 2026
Unprompted review
Reply from SOERA
Hey Gracelin
Thank you so much for your kind words! We’re thrilled you loved the dress and that Merriame could help. We can’t wait to see you order from us again! 💖
Edelle
Merriame was absolutely wonderful
Merriame was absolutely wonderful! They were very responsive, understanding and provided clarity and solutions! The best customer experience I have ever had!
27 January 2026
Unprompted review
Reply from SOERA
Hey Abby
Thank you for your kind words! This is exactly what we aim for, and we’re so glad Merriame could provide a positive experience for you! 💖
Edelle
Erick was amazing
Erick was amazing, very helpful, very good experience 👍
27 January 2026
Unprompted review
Reply from SOERA
Hey Kim
Thank you for your wonderful feedback! We’re so glad Erick could provide excellent support and make your experience a great one.
We truly appreciate you sharing your experience! 💖
Edelle
Excellent customer service
Excellent customer service! Erick was quick to respond and very helpful. My issue was solved immediately and I am an ever happy customer!
Thanks again Erick!
27 January 2026
Unprompted review
Reply from SOERA
Hey Melissa
Thank you so much for taking the time to share your experience! We’re delighted to hear that Erick was quick to respond and provided helpful support.
It’s wonderful to know your issue was resolved immediately and that you’re such a happy customer.
We truly appreciate your feedback and look forward to serving you again in the future! 💖
Edelle
Such an attentive team
Such an attentive team. I was very well received. Every time I sent an email, it was answered promptly and with a focus on resolving the issue.
I loved the quality of the material. Beautiful pieces.
And thank you to the attendant Erick for his service.
25 January 2026
Unprompted review
Reply from SOERA
Hey Isis
Thank you so much for your kind words and positive feedback! We’re truly happy to hear that you felt well taken care of and that our team was attentive and responsive throughout your experience. It means a lot to us that you loved the quality of the materials and our pieces.
A special thank you as well for mentioning Erick, we’ll be sure to pass along your kind words to him. We truly appreciate your support and hope to welcome you back again soon! 💛
Edelle
Lovely jumper
After the abysmal reviews I read I didn’t have high hopes, but I am really pleasantly surprised! The jumper looks just like the Massimo Dutti one and seems really good quality. Arrived relatively quickly considering how far it was coming from. I do have the same cardigan from Massimo Dutti but a different colour and the only criticism is that this one is slightly smaller than the original but not much.
26 January 2026
Unprompted review
Reply from SOERA
Hey Olivia
Thank you so much for taking the time to share your experience! We’re really happy to hear that the jumper pleasantly surprised you and that you’re satisfied with the quality and look. It’s great to know it arrived relatively quickly as well.
We also appreciate your honest feedback regarding the sizing — this is very helpful for us and for other customers. Thank you for giving us a chance despite the initial doubts, and we hope you continue to enjoy your jumper! 😊
Edelle
The coat was cute
The coat was cute, I'm just upset because it took way longer to deliver then I expected to and I didn't get to wear it for the event I bought it for. . So now its just hanging in my closet
10 January 2026
Unprompted review
Reply from SOERA
Hey Cheyenne
Thank you for your feedback. We’re glad to hear that you liked the coat, but we’re truly sorry that the delivery took longer than expected and that you weren’t able to wear it for your event. We completely understand how disappointing that can be. Your experience is important to us, and we appreciate you sharing this with us so we can continue to improve our delivery timelines and communication.
If you need any assistance, please don’t hesitate to reach out to us at support@soera-store.com. Our support team will be happy to assist you and look into this for you.
Edelle
Great experience good customer service
Great experience, even though it was shipped from China, the customer service directly replied when I had a question about my package. Tracking was also working and I'm happy with my vegan leather jacket.
26 January 2026
Unprompted review
Reply from SOERA
Hey Melanie
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience and that our team could assist you promptly. We’re glad you’re happy with your vegan leather jacket and hope you enjoy it for a long time!
Edelle
NEVER AGAIN!
I have ordered from this company twice now.
The items advertised on the website is NOT the items that you will receive!
They sent me a jacket that looked nothing like the jacket/quality on their website, so offered me a discount code for 105%, so I ordered another coat. The coat IS NOT the coat advertised.
The material is horrible.
I would never recommend this website. Save your money!
I WISH I HAD LISTENED TO ALL OF THE REVIEWS!
EVERYBODY IS SAYING THE SAME THING!!!
26 January 2026
Unprompted review
Reply from SOERA
Hello there,
We’re very sorry to hear about your experience and thank you for sharing your feedback.
We’re a small team, and the main people you’ll hear from are Erick, Erika, and me, Edelle. We sincerely apologise that the items you received didn’t match your expectations and that our communication felt inconsistent. This is not the experience we want for our customers.
We take your concerns seriously and are reviewing our listings and quality checks to prevent this in the future. If you’re open to it, we’d love the chance to make things right. Please contact us directly at support@soera-store.com so we can personally assist you.
Your feedback is very important to us, and we’re committed to improving.
Edelle
Beautiful …
Took a while to get here but completely worth it. Stunning coat
25 January 2026
Unprompted review
Reply from SOERA
Hey Deb
Thank you so much for your lovely review! 😊
We’re really happy to hear that the wait was worth it and that you love the coat. Stunning is exactly what we aim for! ✨
Enjoy your new coat, and thank you for sharing your experience with us.
Edelle
5 Stars to Erick!
I was not expecting such a warm and seamless experience with a return since I ordered online and from a different country. However Soera and Erick were so generous in their help of getting me a new size and the process was easy. Will be coming back.
23 January 2026
Unprompted review
Reply from SOERA
Hey there
Thank you so much for the amazing 5-star review! ⭐⭐⭐⭐⭐
We’re thrilled to hear that your return experience was smooth and stress-free, especially with an international order. Erick will be so happy to know his support made a difference!
We truly appreciate your trust in Soera and can’t wait to welcome you back again 💙
Edelle
I purchased a faux fur coat
I purchased a faux fur coat. To be honest I really like the coat … it was the time it took to get it!!! I waited 4 weeks. So the point is, if you want it quick don’t order it.
18 December 2025
Unprompted review
Reply from SOERA
Hey Kerry
We thank you for your feedback! We’re happy to hear you love your faux fur coat. We understand the wait was long and truly appreciate your patience. 💙
Edelle
Horrible quality, put of pocket returns
Quality was really bad for what I was paying for the coats. The material was so thin. And the dress was literally see through. Ridiculous. Then they dont help at all for return shipping, which is out of country so the rates are insane. So essentially im getting a 50% refund. Waste of time and money. Dont buy!!
23 January 2026
Unprompted review
Reply from SOERA
Hey Ella
We’re truly sorry to hear about your experience and that the items did not meet your expectations. This is not the standard we aim to provide.
We’d really like the opportunity to review your case and see how we can help further. Please contact us directly at support@soera-store.com with your order number, and we’ll do our best to resolve this as quickly and fairly as possible.
Edelle
I ordered a new coat and love it
I ordered a new coat and love it! Quality was good and I received great customer support from Erick.
22 January 2026
Unprompted review
Reply from SOERA
Hey Shweta
Thank you so much for your kind review! We’re thrilled to hear that you love your new coat and that the quality met your expectations. I’ll be sure to pass your lovely feedback on to Erick—he’ll be so happy to hear it.
We truly appreciate your support and look forward to serving you again soon 🤍
Edelle
Extremely poor service
My parcel arrived over 3 weeks after I ordered it with very little information given by Soera as to where it was when I was chasing delivery.
When it arrived the quality wasn’t great so I wouldn’t order from there again
I emailed their team as per the returns process to start the return. Their website says I need a returns form to put inside the parcel. I’ve asked for this 3 times now and still haven’t received it. It feels like they’re making it extremely difficult for me to return. Their latest email also says I have to return the parcel to China at my own cost which I don’t believe will be cheap! Wish I’d not ordered from there now and won’t be using in the future.
21 January 2026
Unprompted review
Reply from SOERA
Hey Hannah
We’re very sorry to hear about your experience. To help us resolve this matter quickly, please contact our support team at support@soera-store.com with your order number so we can assist you directly with your return.
Edelle
20 days delivery without specifying
20 days delivery without specifying
Then what a cheap fabric bought XS coat yuk unfitted rubbish awful quality
20 January 2026
Unprompted review
Reply from SOERA
Hey there,
We’re very sorry to hear about your experience. We take feedback like this seriously and would like to help resolve the issue.
Please contact us at support@soera-shop.com with your order number so we can assist you further.
Thank you for your patience.
Edelle
a Satisfied customer
With recent changes in product, tariffs, and shipping, I have gotten very cautious with on line shopping, but Soera has proven to be an amazing company and I trust them. The customer service with my contact person, Merriame, was prompt and she was confident in serving me.
20 January 2026
Unprompted review
Reply from SOERA
Hey Katie
Thank you so much for your kind words! We’re thrilled to hear that Merriame and our team were able to provide you with prompt and confident support. Your trust means a lot to us, and we look forward to serving you again in the future!
Edelle
The support team was amazing and quick…
The support team was amazing and quick to help and very professional helpful
Thank you Erick 💯 5stars
19 January 2026
Unprompted review
Reply from SOERA
Hey Susan
Thank you so much for your kind words and 5-star review! ⭐️
We’re thrilled to hear that our support team was quick and professional, and we’ll be sure to pass your thanks on to Erick, he’ll really appreciate it.
If you ever need anything else, we’re always here to help.
Edelle
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