Delivery was arranged within a few hours of placing the order. The chairs arrived within a couple of days, at the agreed time and as described. The free swatch sample was a very useful service and m... See more
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Review summary
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Only had the chair for a day, but already found my ankles seem less swollen, due to keeping my legs elavated. leather feels very comfortable. Delivery was very good two guys brought in into my living... See more
Really pleased with my leather riser/recliner chair. I checked the dimensions before buying to ensure it was the one to suit my lounge ( I had shortlisted 4 ) i was a bit nervous about buying without... See more
Constant contact from customer services informing me of each stage of delivery and checking all was ok. Friendly delivery staff who set up sofa for me. Sofa so comfortable. Although a deeper shade... See more
Company details
- #216 of 394 best companies in Home Furniture Shop
- #69 of 113 best companies in Living room shop
Information provided by various external sources
At The Sofa Company we believe in offering quality sofas at the best prices. Our range of leather sofas, fabric sofas, recliners and tub chairs is second to none, and many of our ranges also include corner sofas and sofabeds. We are also committed to giving you all the information you need to make an informed purchase. Over the last few years there has been a great increase in the use of different types of leather, and not all retailers are completely up front about what you are getting. Every product in our store has a detailed description, and we provide a leather guide so you can see at a glance what materials are used. Please also read our comprehensive leather guide for a more in-depth description. And finally our customer service team is second to none and will bend over backwards to help make your order smooth and simple. If you have any questions at all, please give us a call.
Free Delivery on All Products
We specialize in FAST & FREE delivery. We offer FREE next day delivery or a FREE white glove 2 man delivery service.
Everybody hates waiting for things. That's why at the Sofa Company we make sure our products are in stock and available to be delivered next day.
Contact info
The Sofa Company, 278 - 282 Torquay Road, TQ3 2EU, Paignton, United Kingdom
- 01803 500810
- sales@sofa-company.co.uk
- sofa-company.co.uk
4.6
Excellent
3k reviews
Asks customers to review
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I found the customer service very rude…
I found the customer service very rude and unhelpful, The delivery information is misleading even when I was told that I was drunk by the agent the problem has eventually been resolved by the company to my satisfaction. the company has taken on board my complaint
10 August 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
They never took the packaging away and…
They never took the packaging away and the sofa is the most uncomfortable sofa and is so bad it’s worse than the one that I had thrown out!!
Rang up and he couldn’t wait to get off the phone and wouldn’t let me exchange the sofa unless I paid for the sofa delivery back to the midlands factory!! That could cost me nearly as much as the sofa!! They are a tiny company and so AVOID THEM like the plague!!!!!!!!!!!!
10 August 2026
Reply from The Sofa Company
Dear Gavin,
Thank you for taking the time to leave your review.
Regarding the packaging, we are sorry that this caused disappointment. As explained prior to delivery, our couriers are required to leave the packaging with the customer. This was also discussed with you during a telephone call a few hours after your order was placed, when we explained the reasons for this policy.
We are also sorry to hear that you have not found the sofa comfortable. Comfort is naturally subjective, and when you contacted us, we did try to discuss the issue with you and explore whether there might be a suitable alternative.
Unfortunately, the telephone conversation became difficult, with shouting and inappropriate language directed towards us, which made it impossible to have a constructive discussion about the options available. We are always happy to work with customers to resolve genuine concerns, but we do ask that conversations with our staff remain respectful.
We are sorry that on this occasion we were unable to reach a satisfactory resolution.
Kind regards,
Artemis Home
Torn underside lining, poor delivery
The two seater sofa was delivered with the lining torn
The delivery guys knew about it but said nothing to me
I have repaired it with a staple gun
Certainly not a white glove delivery
Boxes shredded by the delivery guys to make sure you can't return the items
The cushions are non detachable
The sofa height is good, the depth a little snug
The sofa company have apologised for the poor service and have apologised for the sofa lining stating that this is not the normal experience of customers, but the Furdeco delivery team should have made it known to the customer and the sofa company so they could deal with it
28 July 2026
Unprompted review
Reply from The Sofa Company
Dear Tony,
We are very sorry to learn about the condition of your sofa upon delivery and the issues you experienced with our delivery team. We are concerned to hear about the torn lining and the shredded boxes and have feedback to the two man delivery team who did not advise us on this.
Thanks for taking my call yesterday and i am glad your happy with sofa.
Many Thanks
Artemis Home
01803 500810
Sofa is great as advertised
Sofa is great as advertised. Didn't rate delivery and thought not to remove packaging on delivery. Not good .
3 August 2026
We got 2 sofas for half the price we…
We got 2 sofas for half the price we paid for 1 inferior sofa previously. The offer of delivery in 2 days was for pallets delivery for self assembly . We had to wait a week longer for 2 men and assembly.
19 July 2026
the sofa was great.
27 July 2026
Very professional and friendly service
Very professional and friendly service, arrived on time within two days from order, excellent purchase easy to assemble good quality and price
Very happy customer
27 July 2026
Very pleased just what we wanted
Very pleased just what we wanted, it's a comfy sofa just the job.
6 July 2026
It was easy to order and I was kept…
It was easy to order and I was kept updated from start to finish.
The delivery was good although there was a small problem getting it in the house. The delivery crew were very efficient and professional.
6 July 2026
Wish I'd found this company year's…
Wish I'd found this company year's ago,the sofa I've bought is superb, so comfy and well built, thanks sofa company
22 June 2026
Excellent customer service@ received a…
Excellent customer service@ received a phone call within minutes of placing the order to check delivery arrangements. Also was kept up to date with the delivery. Couldn't ask for more. The chair is fantastic, just what we wanted.
15 June 2026
Constant contact from customer services…
Constant contact from customer services informing me of each stage of delivery and checking all was ok.
Friendly delivery staff who set up sofa for me.
Sofa so comfortable. Although a deeper shade of cream than pictured on website it's good quality.
The Sofa Company has been excellent in all aspects
15 June 2026
A very satisfied customer and pleased for the great service.dvid my purchase of a settee on line…
I did my purchase of a settee on line and a few minutes after a lady rang me up verified that I was
the person who ordered it she was very efficient
and polite asked a few questions told me what
would happen and who would deliver it.
I would recommend this company to anyone for
there helpful staff and service they provide.
7 June 2026
I searched for a cream leather sofabed…
I searched for a cream leather sofabed on Google and lots of options came up, including your sofa which looked just like the others which popped up. Unfortunately, yours was not a sofabed!! The delivery guys tried to make out that they could not get the sofa into my lounge but I insisted that they could. The packaging was all broken up and left in my hallway. There is no way that I could re-package the item to return it so I am stuck with a sofa to sleep on rather than a sofabed. This is false advertising. Your sofa should not have appeared amongst cream leather sofabeds. I feel misled/duped. It was clearly cheaper ( by almost £200). I thought I was comparing like for like. I will have to start sleeping on it this week. No other option as I cannot return nor afford to replace. Disappointed.
7 June 2026
Reply from The Sofa Company
Dear Shirley,
Thanks for taking the time to write a review, I am sorry you feel mislead by our advert and that you ordered the wrong item but i think its important to clarify some points.
You ordered a 3 seat Belmont Sofa this is a completely different advert and price to the 3 seat Belmont Sofabed , You were called on the 25th May and we confirmed again you had ordered a 3 Seat Belmont Sofa , This was followed up with three emails all confirming a Belmont3 Seat Sofa.
You haven't called us at any point to advise you had received or ordered the wrong thing so to leave us a one star review for your mistake feels incredibly unfair.
In regards the packaging, again this was explained over the phone that the two man delivery team leave packaging with you incase you wish to return the goods and it would not them affect your right to return.
Feel free to call me to discuss this further on 01803 500810.
Many Thanks
Lee Burridge
Customer Service Manager
Sofa Company
From looking on internet for a couch…
From looking on internet for a couch for my conservatory to the delivery within the time stated everything was spot on good communication excellent product quick easy delivery to room of choice perfect would definitely use sofa company again
28 May 2026
Really nice sofa looks good in the…
Really nice sofa looks good in the house will use sofa company again grate customers service
18 May 2026
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