The Sofa Company Reviews 

2,579
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 101 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly delivery staff who set up the furniture efficiently, arrive promptly, and maintain clear communication throughout the entire process. People are also very pleased with the exceptional comfort, product quality, and wide variety of styles available to suit different living spaces. Some reviewers were not happy with the packaging left behind or reported occasional issues regarding product comfort and overall material quality. A few consumers noted that certain sofas felt overly firm or that the upholstery material did not fully match their initial expectations.

What people talk about most

Product

Users describe positive interactions with product, highlighting that the furniture is very comfortable,... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast shipping times and timely... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the well-built and... See more

Staff

Customers had positive experiences with staff, frequently highlighting friendly, professional, and extremely... See more

Service

Consumers find service to be positive, highlighting prompt delivery, helpful staff, and an overall fuss-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Delivery was arranged within a few hours of placing the order. The chairs arrived within a couple of days, at the agreed time and as described. The free swatch sample was a very useful service and m... See more

Rated 5 out of 5 stars

Only had the chair for a day, but already found my ankles seem less swollen, due to keeping my legs elavated. leather feels very comfortable. Delivery was very good two guys brought in into my living... See more

Rated 5 out of 5 stars

Really pleased with my leather riser/recliner chair. I checked the dimensions before buying to ensure it was the one to suit my lounge ( I had shortlisted 4 ) i was a bit nervous about buying without... See more

Rated 5 out of 5 stars

Constant contact from customer services informing me of each stage of delivery and checking all was ok. Friendly delivery staff who set up sofa for me. Sofa so comfortable. Although a deeper shade... See more


Company details

  1. #216 of 394 best companies in Home Furniture Shop
  2. #69 of 113 best companies in Living room shop

Information provided by various external sources

At The Sofa Company we believe in offering quality sofas at the best prices. Our range of leather sofas, fabric sofas, recliners and tub chairs is second to none, and many of our ranges also include corner sofas and sofabeds. We are also committed to giving you all the information you need to make an informed purchase. Over the last few years there has been a great increase in the use of different types of leather, and not all retailers are completely up front about what you are getting. Every product in our store has a detailed description, and we provide a leather guide so you can see at a glance what materials are used. Please also read our comprehensive leather guide for a more in-depth description. And finally our customer service team is second to none and will bend over backwards to help make your order smooth and simple. If you have any questions at all, please give us a call.

Free Delivery on All Products

We specialize in FAST & FREE delivery. We offer FREE next day delivery or a FREE white glove 2 man delivery service.

Everybody hates waiting for things. That's why at the Sofa Company we make sure our products are in stock and available to be delivered next day.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3k reviews

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4.6

All reviews

(2,579)

100 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Simple ordering system

Simple ordering system.
Kept up to date with delivery notifications.
Furniture arrived in good time.
Everything was as expected.
Thanks very much.

16 December 2025
Rated 5 out of 5 stars

Really pleased with my leather…

Really pleased with my leather riser/recliner chair. I checked the dimensions before buying to ensure it was the one to suit my lounge ( I had shortlisted 4 ) i was a bit nervous about buying without trying but it is perfect for my needs.
Delivery was just within the 2 week window but the delivery company were easily contactable and very helpful.i bought the chair during the Black Friday sale so I expect they were busy fulfilling pre Xmas orders.

16 December 2025
Rated 3 out of 5 stars

when unpacked found arm out of shape…

when unpacked found arm out of shape from packing and has not righted itself.
and the legs/base are darker than shown.

1 December 2025
The Sofa Company logo

Reply from The Sofa Company

Dear Roger

Thanks for taking the time to write a review, and thanks for taking my call yesterday.

If you can forward pictures of the damaged arm to sales@sofa-company.co.uk and we will investigate this immediately and come back to you with a suitable resolution.

Many Thanks
Lee
Customer Service Manager
Sofa Company
01803 500810

Rated 5 out of 5 stars

This was the first time I have dealt…

This was the first time I have dealt with this company.
A really good experience, I placed an order for a tub chair, paid and had an email by return confirming the order, next a call with extra info about the delivery and company who would deliver and it would be the next day. Brilliant service and the chair is perfect..

18 November 2025
Rated 5 out of 5 stars

Great price

Great price, very friendly staff member who contacted me about my purchase. So pleased with my swivel chair, looks great and not too difficult to assemble.

18 November 2025
Rated 5 out of 5 stars

So impressed

I ordered a3seat sofa and a riser recliner massage chair . 2 days before they arrived I was very ill in hospital. When I was discharged and came home this furniture was stunning . It’s all so comfortable and soft . Thanks for making this so good and the 2 men that delivered were really good especially as my husband is fully deaf. Would recommend this company very highly. Thanks again .

24 October 2025
Rated 5 out of 5 stars

A good and recommended supplier, many thanks

Delivery was arranged within a few hours of placing the order. The chairs arrived within a couple of days, at the agreed time and as described.
The free swatch sample was a very useful service and meant that we were confident that the seats would match our decor before ordering.
The seat themselves are well made, comfortable and excellent value

11 November 2025
Rated 5 out of 5 stars

First class company and service

A first class service from ordering on the telephone and updates on delivery and the delivery guys were first class as well and i highly recommend the company and not having to wait for months for delivery only days depending on your delivery option...... Thank you ian bailey

24 October 2025

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