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sofabed.co.uk Reviews 

482
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality and comfort of the sofa beds, noting they are sturdy, beautifully designed, and fit nicely into various living spaces. People also highlight the helpful customer service and smooth delivery process, mentioning that staff are very pleasant and items arrive efficiently on time. Some reviewers were not happy with delivery delays or receiving incorrect sizing, noting that communication regarding orders could occasionally be lacking. Others mentioned occasional problems such as delivery items being left outside or minor difficulties during the overall purchasing and ordering experience.

What people talk about most

Product

Customers had positive experiences with product, frequently highlighting the excellent quality, sturdy build,... See more

Delivery service

Clients share satisfaction on delivery service, frequently highlighting that items arrive on time and... See more

Quality

Consumers find quality to be positive, highlighting excellent craftsmanship, sturdy materials, and a... See more

Order

Reviewers express mixed feelings about their order experiences, often feeling initial worry or doubt when... See more

Service

People report positive experiences with service, highlighting prompt assistance and attention from helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very happy with the customer service. We ordered in what should have been enough time to get our bed delivered the day before some friends came to stay over, but the delivery company booked us in for... See more

Company replied

Rated 5 out of 5 stars

Good communication with the delivery team ordered my bed and they arranged time and date with me straight away I was sceptical as I have seen so many negative reviews, so I was worried and scared. Too... See more

Company replied

Rated 5 out of 5 stars

Ordered a lovely sofa bed when arrived slight issue with the size. Spoke to the CEO Steve. Could not have done anything better. Made me new arms to my specific size. Fantastic customer service and gre... See more

Company replied

Rated 5 out of 5 stars

I always had a doubt whether I had done the right thing to order online without actually trying out this sofa bed first. The quality of the sofabed is wonderful. I do find it slightly too firm at the... See more

Company replied


Company details

  1. #19 of 24 best companies in Furniture maker
  2. #238 of 393 best companies in Home Furniture Shop
  3. #165 of 247 best companies in Home improvement shop
  4. #59 of 92 best companies in Sofa store
  5. #22 of 25 best companies in Upholstery shop

About sofabed.co.uk

Written by the company

Sofabed.co.uk - Genuine UK Manufacturers of Bespoke Sofabeds

*FACTORY PRICES direct to the public
*Over 130 fabrics
*Handmade gorgeous sofabeds
*UK wide delivery in 4 weeks or less
*PAY IN 3 INSTALMENTS with Paypal
*Rated Excellent on Trustpilot
*Hand crafted sofabeds direct from the UK manufacturer
*Buy Direct from the manufacturer
*aquaclean® fabric treatment available

Sofabed.co.uk makes every sofabed that we sell in our UK factory, so when you choose one of our sofa beds you know you are buying a quality piece of British Furniture. We do not use middlemen or have expensive retail shops we are simply a UK manufacturer with our own website. So when you buy from Sofabed.co.uk you are buying direct from the manufacturer so you know you are getting a great deal.

Our 2 seat sofabeds include contemporary designs such as the Chelsea sofabed and more traditional designs like the Chesterfield Sofabed. So whatever your personal preference sofabed.co.uk has a sofabed to suit you.

As well as traditional 2 seat sofa beds we have Box beds. The Cheshire Double Box bed is in the style of an Ottoman but cleverly includes a small double bed. The Sussex Single Box Bed does exactly what it says on the tin in that it contains a single bed in a pouffe. Finally, for those that like things a bit different to the norm we have the incredibly popular Chaise Longue Sofabed.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

482 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(482)

32 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The sofa bed is a very high quality I…

The sofa bed is a very high quality I got the up grade
To sprung mattress and hotel quality. Would recommend this company

12 July 2023
sofabed.co.uk logo

Reply from sofabed.co.uk

Hi Kathryn

Thank you very much for your order and for writing a review. Thanks also for the recommendation.

Paul
Sofabed.co.uk

Rated 5 out of 5 stars

Friendly, accommodating people, and a great product

Many thanks to all of you for the superb sofa bed you have have built for us. It looks amazing and we were really impressed with the friendly and professional service you provided .
We cannot praise you all highly enough, if only all companies were like yourselves!
We wish you all the best for the future and will definitely recommend you whenever we can.

Tim and Linda Langdon

17 August 2023
Unprompted review
sofabed.co.uk logo

Reply from sofabed.co.uk

Hi Tim and Linda, Thank you so much for your order and for writing a review for us.

Paul
Sofabed.co.uk

Rated 5 out of 5 stars

Really pleased with this purchase

The service was great, the delivery was great, the sofa is fabulous. I would absolutely recommend this company.

15 August 2023
Unprompted review
sofabed.co.uk logo

Reply from sofabed.co.uk

Hi Melissa

Thank you for writing a review for us detailing our service and delivery. Thank you again for your order.

Paul
Sofabed.co.uk

Rated 5 out of 5 stars

Very high-quality furniture and…

Very high-quality furniture and excellent customer service. We had a slight issue with the delivery company and sofabed.co.uk went above and beyond to resolve the issue for us. Can not recommend this company highly enough - we felt very valued as a customer

1 July 2023
sofabed.co.uk logo

Reply from sofabed.co.uk

Thank you so much for taking the time to write a review for us and for the lovely recommendation. Thank you also for your order.

Paul
Sofabed.co.uk

Rated 5 out of 5 stars

Outstanding

Excellent customer service from the first contact until delivery of the sofa. This business is really what every other business should aim for. They go the extra mile to provide a good customer service and they really show that they care about the customer in every step of the process. I haven't had my sofa for long but I really love it. It is exactly what I was looking for, it looks of great quality and my guests said they slept very well on it.

13 July 2023
sofabed.co.uk logo

Reply from sofabed.co.uk

Hi Victoria

Thank you for writing a review for us and for detailing our customer service. It is good to hear that you are happy with everything. Thanks again for your order.

Paul
Sofabed.co.uk

Rated 5 out of 5 stars

Great company

Very personal and helpful service and a wonderful sofa bed.

10 June 2023
sofabed.co.uk logo

Reply from sofabed.co.uk

Hi Melanie

Thank you so much for you review detailing our service and your sofabed. Thanks also for your order.

Paul
Sofabed.co.uk

Rated 5 out of 5 stars

Superb service.

Service was first rate. The sofa bed is of a very high standard, and we’re very impressed with it. Communication from the company was great, and they managed to make and deliver our sofa for the date we needed. Delivery to the room was professional and tidy. Cannot recommend them enough if you want a great quality sofa bed.

1 July 2023
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Reply from sofabed.co.uk

Hi Paul

Thank you for your order, the recommendation and for the review. I am pleased to hear that everything worked smoothly.

thanks again

Paul
Sofabed.co.uk

Rated 5 out of 5 stars

Excellent from start to finish.

Excellent from start to finish.
Order placed easily, on the website.
Delivery exactly when expected.
The quality of the box bed is superb.
The delivery guys were professional.
Would recommend this company, and product, highly.

26 June 2023
sofabed.co.uk logo

Reply from sofabed.co.uk

Thank you very much for writing a review and for the recommendation, it is apppreciated.

thanks

Paul
Sofabed.co.uk

Rated 5 out of 5 stars

What a fantastic company!!

We are thrilled with this company from start to finish. James in particular was a lovely guy, cheery, polite, knowledgeable & accommodating - he took the time to demonstrate the mechanisms of the sofa beds & allowed us to lie on the two types of mattresses which helped us to decide which was best for us. He didn’t try to push a sale & was happy to give us as much time as we needed. Their swatch variety is very extensive - so many beautiful colours & materials to choose from! The delivery was swift & seamless - the 2 delivery guys were friendly & professional - they even pulled the sofa-bed out so that we could check that we were happy with it before they left. And as for the sofa-bed itself it’s just what we wanted - it’s plush, neat & VERY comfortable (both to sit on & lie on). We went for the Chelsea sofa-bed & opted for all 3 of the upgrades that they offer (mattress/hotel action/bed width)…definitely worth the extra cost for the extra comfort. What a fantastic British (& local to us here in Cheshire!) company!!

Thanks guys 😃

4 August 2023
Unprompted review
sofabed.co.uk logo

Reply from sofabed.co.uk

Hi Sam

Thank you very much for your order and for writing a detailed review for us. It is great to receive local orders and to hear that you are happy with the sofabed and our service.

I will be sure to pass on your comments to James.

thanks

Paul
Sofabed.co.uk

Rated 5 out of 5 stars

Chaise Longue Sofabed

I ordered a Chaise Longue Sofabed and I am delighted with both the quality of the Chaise and the service received.

I highly recommend Sofabed.Co.uk to anyone and everyone 😁😁

2 June 2023
sofabed.co.uk logo

Reply from sofabed.co.uk

Hi Jim

Thank you for your order for a Chaise Longue Sofabed and for the recommendation. I am pleased that you are happy with the Chaise and the service.

thanks again

Paul
Sofabed.co.uk

Rated 5 out of 5 stars

Good service

The website was easy to use and the communication was excellent around delivery times. The delivery was on time, and they got the bed up a very narrow flight of stairs without any issues.

The ottoman bed I ordered looks well made and looks good in the room. While we haven't slept on it yet as we got it for guest use, I did lie on it and it seems very comfortable, (but I do like a firm mattress). The mattress itself is only 67cm wide, but it will be fine for the occasional guest. There is plenty of clearance between the frame underneath and the trampoline-style base, so you don't feel any bars when you lie on it. I think it will work out very well.

5 June 2023
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Reply from sofabed.co.uk

Hi Ann

Thank you so much for writing such an extensive review for us and for your order.

Paul
Sofabed.co.uk

Rated 5 out of 5 stars

Good quality, very happy

Wide selection of fabrics and they sent free samples. Sofa was made on time and delivered on schedule, no problems.
Quality of build and materials feels very good.
Really happy with my purchase.

28 May 2023
sofabed.co.uk logo

Reply from sofabed.co.uk

Hi David
Thank you for writing a review for us and for your order.

Paul
Sofabed.co.uk

Rated 5 out of 5 stars

Excellent

Excellent and prompt service from ordering sample swatches to delivery of the product. Lovely people in customer services, too, when we needed to clarify delivery details.

20 May 2023
sofabed.co.uk logo

Reply from sofabed.co.uk

Hi Alison

Thank you for writing a review for us of the customer service and delivery. Thank you also for your order.

Paul
Sofabed.co.uk

Rated 3 out of 5 stars

Delivery communication was extremely…

Delivery communication was extremely limited and I was only contacted on the day. There was only 1 driver so I had to help lift and manoeuvre the sofa bed upstairs with him.
The colour of the sofa isn’t exactly as I would have liked but I know I can’t do anything about this…
Sofa itself is great - fits exactly where I want it.

19 June 2023
sofabed.co.uk logo

Reply from sofabed.co.uk

Good Morning Tony

Thank you for writing a review for us of the delivery service and your sofabed.

I am sorry that the delivery has not been completed as expected. We pay our carriers for a two man delivery service to the room of the customers choice. Clearly on this occassion the carrier has not provided the service we pay for and that you as the customer expect. We are taking this up with the carriers this morning and we will let you know what happens.

Colours of fabrics can vary considerably on different computer screens. We offer a free fabric swatch service for this reason and would always encourage our customers to get swatches before ordering. These swatches are cut from the same fabric we use to manufacture the sofabeds so we can be confident that the colour is correct.

I am glad that the sofabed itself is good and would like to thank you for your order.

Paul
Sofabed.co.uk

Rated 5 out of 5 stars

Delivery guys were exceptional

Delivery guys were exceptional, couldn't have asked for a better service.

12 May 2023
sofabed.co.uk logo

Reply from sofabed.co.uk

Hi Deborah

Thank you for your order and for writing a review for us. It is good to hear that the delivery team offered a really good service.

thanks

Paul
Sofabed.co.uk

Rated 5 out of 5 stars

Great customer service Very helpful when I asked where the…

Very helpful when I asked where the sofa bed was. Did take a little longer than advertised, just over 4 weeks.
Delivery guys lovely, put in situ and took a photo took all packaging away. Sofa great very pleased. Will order from them again for sure.

15 May 2023
sofabed.co.uk logo

Reply from sofabed.co.uk

Hi Karen

Thank you for writing a review for us of the sofabed and the delivery service. Thank you also for your order.

Paul
Sofabed.co.uk

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