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sofabed.co.uk Reviews 

482
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality and comfort of the sofa beds, noting they are sturdy, beautifully designed, and fit nicely into various living spaces. People also highlight the helpful customer service and smooth delivery process, mentioning that staff are very pleasant and items arrive efficiently on time. Some reviewers were not happy with delivery delays or receiving incorrect sizing, noting that communication regarding orders could occasionally be lacking. Others mentioned occasional problems such as delivery items being left outside or minor difficulties during the overall purchasing and ordering experience.

What people talk about most

Product

Customers had positive experiences with product, frequently highlighting the excellent quality, sturdy build,... See more

Delivery service

Clients share satisfaction on delivery service, frequently highlighting that items arrive on time and... See more

Quality

Consumers find quality to be positive, highlighting excellent craftsmanship, sturdy materials, and a... See more

Order

Reviewers express mixed feelings about their order experiences, often feeling initial worry or doubt when... See more

Service

People report positive experiences with service, highlighting prompt assistance and attention from helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very happy with the customer service. We ordered in what should have been enough time to get our bed delivered the day before some friends came to stay over, but the delivery company booked us in for... See more

Company replied

Rated 5 out of 5 stars

Good communication with the delivery team ordered my bed and they arranged time and date with me straight away I was sceptical as I have seen so many negative reviews, so I was worried and scared. Too... See more

Company replied

Rated 5 out of 5 stars

Ordered a lovely sofa bed when arrived slight issue with the size. Spoke to the CEO Steve. Could not have done anything better. Made me new arms to my specific size. Fantastic customer service and gre... See more

Company replied

Rated 5 out of 5 stars

I always had a doubt whether I had done the right thing to order online without actually trying out this sofa bed first. The quality of the sofabed is wonderful. I do find it slightly too firm at the... See more

Company replied


Company details

  1. #19 of 24 best companies in Furniture maker
  2. #238 of 393 best companies in Home Furniture Shop
  3. #165 of 247 best companies in Home improvement shop
  4. #59 of 92 best companies in Sofa store
  5. #22 of 25 best companies in Upholstery shop

About sofabed.co.uk

Written by the company

Sofabed.co.uk - Genuine UK Manufacturers of Bespoke Sofabeds

*FACTORY PRICES direct to the public
*Over 130 fabrics
*Handmade gorgeous sofabeds
*UK wide delivery in 4 weeks or less
*PAY IN 3 INSTALMENTS with Paypal
*Rated Excellent on Trustpilot
*Hand crafted sofabeds direct from the UK manufacturer
*Buy Direct from the manufacturer
*aquaclean® fabric treatment available

Sofabed.co.uk makes every sofabed that we sell in our UK factory, so when you choose one of our sofa beds you know you are buying a quality piece of British Furniture. We do not use middlemen or have expensive retail shops we are simply a UK manufacturer with our own website. So when you buy from Sofabed.co.uk you are buying direct from the manufacturer so you know you are getting a great deal.

Our 2 seat sofabeds include contemporary designs such as the Chelsea sofabed and more traditional designs like the Chesterfield Sofabed. So whatever your personal preference sofabed.co.uk has a sofabed to suit you.

As well as traditional 2 seat sofa beds we have Box beds. The Cheshire Double Box bed is in the style of an Ottoman but cleverly includes a small double bed. The Sussex Single Box Bed does exactly what it says on the tin in that it contains a single bed in a pouffe. Finally, for those that like things a bit different to the norm we have the incredibly popular Chaise Longue Sofabed.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

482 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(482)

32 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very pleased

Everything about this piece of furniture is as expected and promised. It looks good, is fairly easy to operate once you get the hang of it and it fits nicely into the room. I’ve not yet slept on it, so can’t comment on the comfort. Delivery was seamless, despite our house being difficult to find.

26 February 2024
sofabed.co.uk logo

Reply from sofabed.co.uk

Hi Denise

Thank you for writing a review and for your order.

thanks

Paul
Sofabed.co.uk

Rated 5 out of 5 stars

Amazing delivery men very polite and…

Amazing delivery men very polite and helpful sofa bed is absolutely gorgeous so comfy and fits perfectly. Thank you xx

27 February 2024
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Reply from sofabed.co.uk

Hi Claire

Thank you so much for writing a review of your new sofabed and for your order.

Paul
Sofabed.co.uk

Rated 5 out of 5 stars

Great quality and price

Great quality and price. The swatches made deciding on fabric easy and the ordering process was great. Definitely recommend to friends and family.

25 February 2024
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Reply from sofabed.co.uk

HI Katie

Thank you very much for writing a review, your order and for the recommendation.

Paul
Sofabed.co.uk

Rated 5 out of 5 stars

The sofa is lovely

The sofa is lovely !
Comfortable and lovely fabric
The service from sofa bed was great they couldn’t have been more helpful 😄However
The courier company were unhelpful and surly 😩not good with the elderly
I certainly would not recommend them to anybody

7 February 2024
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Reply from sofabed.co.uk

Thank you so much for writing a review for us of both our sofabed and of the delivery company service. I am sorry that the service from the carriers was not as you would expect. We will take this up with them as we realise that this reflects on us.

thanks again for your order.

Paul
Sofabed.co.uk

Rated 5 out of 5 stars

Good servie and good quality

Good communiction throughout the ordering and delivery process. Deliverd within the given timeframe, and the sofabed is exactly as described and very good quality.

14 February 2024
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Reply from sofabed.co.uk

Hi Jane

Thank you very much for your order and for writing a review for us.

Paul
Sofabed.co.uk

Rated 5 out of 5 stars

Sofa bed

Great great service from start to finish even gave us a courtesy call to ask if we would like to upgrade to a pocket sprung mattress free of charge as there was a promotion. Item delivered very impressed although colour was not quite as we expected however matches the decor and the product outweighs the colour.

10 February 2024
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Reply from sofabed.co.uk

Hi Amelia

Thank you very much for writing a review for us and for your order.

Paul
Sofabed.co.uk

Rated 5 out of 5 stars

Excellent quality and responsive customer support

The sofa bed was delivered in 3 weeks and 4 days, and it is very sturdy and nice. The customer support team- James to be exact- came back to me quick every time I needed an update, so it was a five start experience overall.
Now, there are place for improvements for sure, but my interactions with James was so good that it would cover all the shortcomings.
I needed the item ASAP so I have reached out before ordering and James said that they would try to deliver it in 2 weeks. After I put down the order and sent him the order number, he updated me that they don't have that specific fabric, so it would take more.
It would be best if I knew what fabrics are available to begin with, but since he immediately came back to me, I had the chance to change it if time was more important than the fabric.
Since we texted each other over WhatsApp, I could follow up with him asynchronously, which suits me most because usually I am in meetings and don't have time for phone calls.
The quality of both the bed and the sofa was really good. I bought the "Cheshire Double Box Bed" which is one of their best sellers. However, the top part is a bit heavy so if you buy it for an old guest, you'll need to set it up and back again yourself. I wish they could have made it a bit lighter or add a mechanism to help people with that, but other than that there is no complains. :)
The sofa bed is useful in more ways than what I expected and it was cozy to sleep on for my guests.

29 January 2024
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Reply from sofabed.co.uk

Hi Ash

Thank you very much for your order and for writing a review for us. It was James in our office that you spoke to so I will pass on your comments to him. I will also pass on your thoughts about the weight of the Cheshire Double Box bed to our MD Steve.

Thanks again for your order.

Paul
Sofabed.co.uk

Rated 5 out of 5 stars

Great company

Great company . Beautiful quality sofa bed and have had guests on it all ready. It's a small double so only ideal for one adult or would be a tight squeeze. But it's gwat quality and fabric is lovely too.

8 February 2024
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Reply from sofabed.co.uk

Thank you so much for writing a review for us and for your order.

Paul
Sofabed.co.uk

Rated 5 out of 5 stars

Great service and the sofa was good…

Great service and the sofa was good quality. I have not tried the bed yet but I'm sure it will be fine.

23 January 2024
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Reply from sofabed.co.uk

Thank you very much for taking the time to write a review and for your order/

Paul
Sofabed.co.uk

Rated 5 out of 5 stars

Great quality sofa bed

Great quality sofa bed. The customer service staff were amazing when I asked for advice on the grey fabrics, sending me every grey they had! Delivery was prompt within the 3 week timeframe. Excellent service and quality - would recommend

28 January 2024
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Reply from sofabed.co.uk

Thank you very much for writing a review for us detailing the swatch service and delivery. Thanks again for your order.

Paul
Sofabed.co.uk

Rated 5 out of 5 stars

Just received my sofa bed great quality…

Just received my sofa bed great quality and very well made and the 2 man delivery team were excellent as well from start to finish a very professional company offering a great product and a great service thank you

18 March 2024
Unprompted review
sofabed.co.uk logo

Reply from sofabed.co.uk

Hi Darren

Thank you very much for writing a review and for your order. It is good to hear that you are happy with the sofabed and the service.

thanks again

Paul
Sofabed.co.uk

Rated 4 out of 5 stars

4/5 on a nice looking sofa bed

Well packaged, well delivered, excellent options BUT one of the detachable arms was badly milled on one of the four securing points so it’s holding on 3 (not a significant problem)
Next day James rang from Sofabed. Offered replacement arm but it’s ok so complimentary cushions: A1 service 👍

20 January 2024
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Reply from sofabed.co.uk

Hi Mrs Shute

Thank you for writing a review for us and letting us know about the defective arm. My colleague James will be calling this morning to arrange a replacement arm for you. Thanks again for your order.

Paul
Sofabed.co.uk

Rated 4 out of 5 stars

Good customer service

Good customer service, good communication.

23 January 2024
sofabed.co.uk logo

Reply from sofabed.co.uk

Hi Helen

Thank you for taking the time to write a review and for your order.

Paul
Sofabed.co.uk

Rated 5 out of 5 stars

The sofa bed was exactly as description…

The sofa bed was exactly as description and correct measurements as we had a very tight space to fit it in to, it was a perfect fit. My daughter has slept on it and informed us that it was a very comfortable nights sleep. It is beautifully crafted and looks like great quality and the price was great too. Would definitely recommend!

28 January 2024
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Reply from sofabed.co.uk

Hi Maxine

Thank you very much for writing a review for us and for the recommendation.
Thanks also for your order.

Paul
Sofabed.co.uk

Rated 4 out of 5 stars

Love my new chaise longue sofabed

Love my new chaise longue sofabed. Unfortunately the mattress was missing when it was first delivered, but service was really helpful when I phoned to report this. One was delivered within a few days (only not the next day because of my availability). Have yet to use it as a bed!

15 January 2024
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Reply from sofabed.co.uk

Hi Dawn

Thank you for writing a review for us and for your order. Apologies that your mattress was originally missing when the delivery took place. I am though glad we managed to sort this for you.

Thanks again for your order.

Paul

Rated 5 out of 5 stars

Great service

Great service. Quality goods. Exactly as advertised. Very happy with purchase and will recommend to family and friends.

13 January 2024
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Reply from sofabed.co.uk

Hi Lyn

Thank you so much for writing a review and for the recommendation. Thanks again for the order.

Paul
Soafbed.co.uk

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