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Sofa Bed Expert Reviews 202

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 141 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and comfort of the products, noting their durability and stylish design. Many people highlight the efficiency and professionalism of the delivery service, with teams being friendly, helpful, and providing clear demonstrations. The overall service, from initial communication to installation, is frequently described as excellent, making the entire purchasing process smooth and hassle-free. However, some customers also noted minor issues such as a missing foot from a sofa or a delay in receiving a fitted sheet, with one reviewer finding the sheet quality poor. Additionally, a few people found the sofa bed to be too firm for extended sitting or sleeping, leading to discomfort.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality and comfort of the... See more

Quality

Customers consistently express high satisfaction with the quality of products, describing them as well-made,... See more

Delivery service

People report positive experiences with delivery service, highlighting the professionalism, efficiency, and... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness, friendliness, and... See more

Service

Consumers find service to be positive, with many reviewers describing the overall experience as excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The delivery men were friendly, patient and helpful. The only thing is that the sofa is quite heavy to move, and I did not notice the space from the wall. The sofa is comfortable (medium-firm),... See more

Rated 5 out of 5 stars

Brilliant delivery team. We are on the 3rd floor of a tenament building with no lift and the guys, cheerfully, carried it up, put it all together, gave a detailed demonstration of how to make it into... See more

Rated 5 out of 5 stars

I'm truly pleased for the purchase. Brilliant communication with customer service from the start to finish. Awaiting time as agreed and received several updates what is happening. Sofa is beautiful... See more

Rated 5 out of 5 stars

Our choice of fabric and model were decided after doing showroom visit. Ordered back in March and delivered in June as requested for when we'd decorated and new carpet etc fitted. Delivery day and tim... See more


Company details

  1. #22 of 91 best companies in Sofa store

About Sofa Bed Expert

Written by the company

At Sofa Bed Expert, we believe in combining style and functionality to create the perfect addition to your home 🛋️. Our sofa beds offer the best of both worlds, providing a chic place to sit and a comfortable bed for guests.

Designed with attention to detail and timeless elegance, our sofa beds are an investment in your home’s comfort and style. Don’t miss out on making your space both beautiful and practical.

We pride ourselves on quality and satisfaction, ensuring our products not only meet but exceed your expectations 🌟. Whether you love classic designs or something more contemporary, we have something perfect for you.

Shop Now


Contact info

4.9

Excellent

TrustScore 5 out of 5

202 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Sofa Bed Expert is a First Rate Company!!

From the first phone call, I was impressed and thankful that my questions were answered and the ordering part was easy, especially as I live very far from Bognor Regis.

I knew what I wanted to order but my mind was made up when I received the swatch book and touched the material. My old house has some difficult passages for a sofa to get through, but the men who delivered it managed a seamless move by actually taking off the sofa arms! Nothing was bruised, bothered or bumped. The delivery men were extremely pleasant and very polite, and efficient.

As for the quality of the sofa bed, it is excellent. I love the colour and, of course, the material. I have purchased a beautiful piece of furniture that’s durable and comfortable. I also appreciate the extras that were included!!!! The storage Ottoman and fitted sheet complete the whole set.

Thank you Sofa Bed Expert for a successful experience. I will continue to recommend you!!

24 August 2025
Rated 5 out of 5 stars

Great product and service

Good advice when visiting the showroom. Delivery on time and very very pleased with our new sofa bed. Big choice of fabric and really well made. Would definitely recommend and only a short time between ordering and delivery. So comfortable as a sofa or bed.

2 September 2025
Unprompted review
Rated 1 out of 5 stars

I ordered a fitted sheet on the 26th of…

I ordered a fitted sheet on the 26th of July and it took a month to arrive. No updates from Sofa bed expert to let me know how my order was progressing so on the 19th of August I emailed them asking why I hadn’t heard anything. They replied “ Please accept my apologies for the delay.
We were waiting for the new batch to arrive.
The sheet was sent yesterday by Evri courier.” And it was delivered on the 21st. I wish I hadn’t bothered getting a sheet from them because the quality of the sheet is poor as well

26 July 2025
Sofa Bed Expert logo

Reply from Sofa Bed Expert

Hello.
I’m very sorry your order took longer than expected and that you weren’t happy with the sheet.
We should have kept you better informed, and we’re already improving our communication and stock processes to avoid this in future.
Please contact us directly so we can arrange a refund or replacement – we’d like to put this right for you.

Rated 5 out of 5 stars

Beautiful sofa bed

My small sofa bed is exactly what I wanted excellently made looks beautiful in my small space,so glad I bought it from sofa bed expert, the guys who delivered it were fabulous put it together in a few minutes took all the wrapping away with them very polite and professional looked at lots of sofa beds until I found this company so glad I did would highly recommend.

16 August 2025
Rated 4 out of 5 stars

Perfect sofabed, but delivery took a little longer than expected

The sofa bed is great size, firm, solid, good quality, lovely colour. Beautiful as a sofa, good for occasional sleepover use. The delivery guys were great, friendly, knowledgeable and very helpful.
Not giving 5 stars as admin needs to be slightly improved. Timing was a little longer than expected but they compensated with offer of gift, which is great, but I had to remind them to send. They were responsive.
Overall good service, but perfect sofabed.

16 August 2025
Rated 5 out of 5 stars

Beautiful sofa bed

I'm very happy about my new sofa bed. The design and fabric are great. Also I think the customer service is amazing. Delivery men were very polite and helpful. Higly recommend this store.

24 July 2025
Rated 5 out of 5 stars

Would Definitely Recommend!

There was a slight hiccup with the delivery date, but it was quickly resolved. I'm very pleased with the sofa — it looks great and transforms nicely into a bed. Would definitely recommend!

23 August 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service.
Delivery and assembly was excellent.
The quality of a sofa bed exceeds the best reviews.
It is incredibly comfortable, sturdy and easy to switch from sofa to bed and bed to sofa. Storage in the arms offers ample space for bedding; mattress protector, sheet, duvet, cover and pillows.
The footstool compliments the sofa bed offering extra storage and a comfy seat.
We purchased chenille fabric. It’s soft but durable, very comfortable.

Stylish design, well proportioned, wouldn’t know it’s a sofa bed.

Would highly recommend and will be first choice when we consider any other purchase.

26 July 2025
Rated 5 out of 5 stars

Good price

Good price, good quality and easy ordering. The delivery experience and contact was first class & the guys that put it together very swift and friendly. All in all a very good service.

3 August 2025
Rated 5 out of 5 stars

Such a comfortable couch

Such a comfortable couch, glad I listened to the reviews - fits in my space perfectly, storage is excellent, sofa bed is comfy + delivery and setup was quick and smooth. Can recommend!

20 July 2025
Rated 5 out of 5 stars

Excellent experience

Ordering was easy. I was kept informed through making and delivery. Delivered by friendly helpful delivery men who demonstrated set up and fold away. Been sleeping on the bed for 3 weeks while our house was being renovated and my husband and I have slept very well every night. Highly recommend this company.

17 July 2025
Rated 5 out of 5 stars

comfortable and stylish

Sofa arrived 2 weeks early. Delivery guys where brilliant.
Product is excellent quality and feels really sturdy.
It is firm, but we like that and is great as a comfortable sofa bed.

14 July 2025

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