I had a very bad experience with this company.

I originally saw a sofa advertised as a John Lewis sofa for £450. In the photos it looked beautiful – an off-white fluffy fabric with a very nice textile finish. It looked amazing in the pictures.

After some time, my order was cancelled. Then they contacted me on WhatsApp and said there had been a problem on the website and that I would receive a refund, but that they could still sell the sofa to me.

On the delivery day, the delivery time slot was between 11am and 5pm, but the driver arrived around 9:30–10pm. It was already dark outside. When they opened the van, it was full of different sofas and the driver just took one out.

Because it was dark, I had to use the flash on my phone. Even then I could see that the colour was completely different. Instead of the white textile sofa shown in the photos, it was a very basic beige velvet sofa.

They then called a manager to offer a lower price. The first manager refused to reduce the price. Then another manager called and reduced the price to £300.

When they brought the sofa into the flat and I removed the packaging, I was extremely disappointed. It is a very basic L-shaped sofa made from two different pieces. One side is different from the other, so it is impossible to buy a proper cover. The cushions are not soft, the sofa is uneven and poorly made, and the size is smaller than it should be.

After this, a manager called me and said everything would be resolved and that someone would contact me. However, the next day nobody replied and nothing was done.

I am very disappointed that this happened. Please be careful when dealing with this company and make sure you check the sofa carefully before accepting delivery.

After reading the company’s reply, I want to clarify an important point.
My order was first officially cancelled, and shortly afterwards I was contacted by people claiming to represent Sofalistic. They already had details about the sofa and the order, which made the communication appear legitimate.

The contact happened through this phone number:

+44 7476 947050

+44 7466 172071

+44 7708 713493

What concerns me is that I can still see the same phone number listed under several sofa advertisements on the platform, including listings for John Lewis sofas. Because of this, it was very difficult for me to understand that the communication might not have been official.

For this reason, I would encourage Sofalistic to investigate these listings so other customers do not experience the same situation.

I ordered a sofa on 11 February and it was collected on 19 February. I was told delivery would be arranged within 72 hours, then told five days in conflicting email alerts, but neither happened. After a week with no update, customer service initially responded unhelpfully before acknowledging the delay and contacting the delivery company.
The delivery company explained they’re dealing with a backlog and that the information in the emails is outdated. They said I’d hear back by the weekend, but 11 days later I still have no delivery date.
The whole process has been slow, inconsistent, and poorly communicated and not worth the £129 delivery cost in my opinion. I chose pre‑loved to avoid long wait times, yet I’m now facing exactly that. Not impressed.

Updated 9 March : delivery men did an exceptional job. Both friendly and attentive an cannot fault them at all. The soda however doesn’t match the description on the website and I feel that old pictures may have been used in the advertisement when the sofa was newer. It has arrived smelly dirty and with extensive bobbling. I have raised a dispute with sofalistic and await response.

The item was well described, in great condition when received and the delivery team were helpful in terms of getting the sofa set up in the chosen room.

My only slight grumble would be the time between placing the order and receiving the item.

I’d not heard of Sofalistic before - a friend of mine recommended it and I was dubious at first. But after browsing, the range, descriptions and quality of sofas really impressed me. I took my time deciding which one I wanted, and their excellent messaging service meant that I could ask as many questions as necessary to ensure I was happy to purchase. I found a v good sofa, in excellent condition and barely used for 1/3 price of it new. After I bought it I found the delivery process v easy. The sofa arrived exactly on time and they delivered it to the room and constructed it in minutes. I can’t fault the entire Sofalistic service! Thank you.

Brilliant and stress free, definitely a positive experience and so easy. Much easier than selling on Facebook for example.

I really can't recommend this company. I bought a sofa for £500. Was told it would be delivered by end of January. This did not happen and I had to chase at every stage to try and get a resolution. The sofa delivery company they work with are very poor, the person I spoke to interrupted me constantly. It was finally delivered on the 11th of February but the sofa is sagging significantly and has marks. I have raised this issue with Sofalistic and they have refunded me the delivery costs and a further £129 for the inconvenience caused however even with these amounts of money it was not worth the hassle and stress. I would recommend going elsewhere as their customer service is not there.

Our sofas got sold nearly 2 weeks ago, they got collected 5 days ago and we haven't heard from the company at all, now on the 12th of March and still no communication.

I wasn't sure about this site at first, but the Trustpilot reviews convinced me. We sold our sofa and ottoman in just a couple of weeks with Sofalistic, after unsuccessful attempts on all the other well known marketplaces. The experience couldn't have been easier or more convenient. The professional pickup and delivery service, combined with the electronic transfer of payment between buyer and seller, make Sofalistic a no-brainer. I've recommended to several friends already.

Sofa was as listed, delivery clear communication and good delivery

Was a little nervous about ordering like this for the first time but no need. The sofa was exactly as detailed. Feels like getting a brand new sofa but for a fraction of the cost. I would 100% recommend.

A fantastic experience from start to finish. Sofalistic kept me up to date throughout and the delivery team were absolutely lovely.

Fantastic service. One of our sofas sold within a week. Excellent communication between Sofalistic and ourselves and in alerting us of questions from possible buyers. Men arrived as arranged to collect our sofa and were very professional and helpful and packed sofa very well covering in plastic bag.
Knowing that communications between buyers and sellers are via Sofalistic only is very important.

Great experience using this company. Just received my payment and everything went smoothly. Once the sofa had sold, i confirmed the date it could go to the new owner and it was collected by a professional team who wrapped it all up. Really easy to use website and will defo be using them again if i decide to sell my new one. Highly recommend.

This is the 2nd time I've used Sofalistic to sell quality items which deserve a good home, which gives me a bit of extra cash and the new owner a great item to add to their home.
The process is simple and customer service is excellent. I would definitely recommend Sofalistic as a selling platform or if you're wanting to buy preloved furniture. It's a great way to recycle quality items which means everyone involved benefits... 5star 😀

The process of buying a second hand sofa was straightforward, the delivery guys were very courteous and helpful when delivering the sofa, all that was 5 star. I have given three stars because the 'tan leather sofa costing over £2k when new' was obviously faux leather, which was a disappointment. I accepted the buyers description, the photos made it look good, but I was caught out. I would suggest you ask all the relevant questions before committing and save the dialogue just in case you need to make a claim.

Impossible to get hold of once your order falls outside of the normal system. No one answers the phone and when I raised a dispute, the initial mail was responded to with a standard response and we have had no further responses since despite mailing and calling every day.

Really impressed. Sold my sofa quickly and other than a slight delay in my collection time on the day (had excellent communication from the team so I was aware), everything went really smoothly and I wouldn’t hesitate to use again. I’m so pleased I found this site, it is a great concept and well executed.

I recently sold my sofa through Sofalistic and the whole process was excellent. The platform was really easy to navigate, communication was smooth, and everything felt simple and hassle-free. It’s also great to know my sofa has gone to a new home rather than ending up in landfill. Highly recommend!

Highly recomended.
It was very easy to list the furniture.
A suitable collection date was given and the driver arrived within the time zone and they securely packaged it up in the van.
We where notified how much of the selling price we would recieve if sold and we were very pleasantly supprised considering all the work was done for us.
It was sold, and we were paid out when the buyer had received the items and was satisfied.
We ARE using Soferlistic again.
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