Sofar Sounds Reviews 173

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 129 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness, positive attitude, and engaging presence, making interactions pleasant and productive. The user experience is frequently highlighted as exceptional, with many people appreciating the intimate nature of the shows and the overall organization. Reviewers also enjoy the diverse selection of artists and unique locations. However, some customers also noted issues with the service and product. Some people were dissatisfied with the lack of communication regarding event locations and felt the venues occasionally lacked the expected intimate "Sofar vibe," sometimes being too noisy or formal. There were also occasional concerns about the sound quality and the diversity of artists or genres at certain events.

What people talk about most

Location

Reviewers highlight positive aspects of location, often praising the intimate and cozy vibes, and the... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the organizers,... See more

Service

Customers had ambiguous experiences with service. While some reviewers praised the genuine care of support... See more

User experience

Users describe positive interactions with the overall user experience. Many customers appreciated the... See more

Product

Reviewers mention ambiguous feedback about the product. Some customers appreciated the variety of acts,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Beatrice (the organiser) was above and beyond, clear comms and incredibly quick responses. She went beyond the call of duty, and has a genuine care for the heart of the SOFAR events. The night r... See more

Company replied

Rated 5 out of 5 stars

Libby from the customer services saved the day. Had several tabs open on maybe events and mistakenly booked an event focusing on the location instead of the date. I did reach out to ask if t... See more

Company replied

Rated 5 out of 5 stars

It was a pleasure to work with Brenda from SoFar and the fellow artists who performed at Soul Sundays. Everyone was kind, the evening was organized but relaxed at the same time. The audience were very... See more

Company replied

Rated 5 out of 5 stars

As a music lover who doesn't always want to be in a large crowd, this is perfect. I enjoy the intimate and unique settings, and the music is usually pretty good. The people who make it happen are alwa... See more

Company replied


Company details

  1. #37 of 46 best companies in Event ticket seller

Written by the company

Sofar brings people together through the power of live performance — in living rooms, rooftops, bookshops, and beyond. We're building a global community, one intimate experience at a time — connecting audiences with emerging artists and performers in unexpected spaces across hundreds of cities worldwide. Every Sofar experience is a shared moment. Just you, a small group of like-minded people, and incredibly talented performers at their very best. Whether you're a longtime fan or stumbling in for the first time, you'll leave having discovered something — and someone — new. We believe the best experiences are felt, not just watched. That's why we do what we do.


Contact info

4.2

Great

TrustScore 4 out of 5

173 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic experience!

Fantastic venue, people, music and experience!
I attended a gig in London, Hackney with one of my best friends and it was a lot of fun!
BYOB and some people even brought some food which made us feel like we were in a friend's place while listening to some talented artists.
Fully recommend it, such a beautiful, cosy atmosphere for these small gigs, made some friends during the event too!

5 February 2020
Unprompted review
Show reviews in all languages. (173 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look