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Sofatime Reviews 361

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TrustScore 4.5 out of 5

4.7

Sofa store
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Review summary

Created with AI, based on recent reviews

Evaluating 178 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and extensive product knowledge, making the shopping experience pleasant and stress-free. Many people highlight the excellent customer service, appreciating the personalized approach and the time taken to explain all options. The overall service is frequently described as outstanding, with consumers noting the ease and efficiency of their interactions. However, some people were dissatisfied with the customer service, citing issues like poor communication, unresponsiveness, and difficulties in resolving product faults. A few other people also felt that the quality of the delivered product did not match what was displayed in the showroom, leading to concerns about manufacturing defects and the company's handling of these issues.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their helpfulness, knowledge, and... See more

Product

Consumers generally find the product offerings to be positive, often praising the helpful and knowledgeable... See more

Service

Customers had positive experiences with service. Many reviewers praised the excellent and brilliant service... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting exceptional support from... See more

User experience

Reviewers highlight positive aspects of the user experience. Customers consistently praise the helpful and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have visited the shop twice to purchase a sofa and both times I have had the privilege to been seen by kerry both times she was absolutely amazing and the best experience to what was a big decision... See more

Rated 5 out of 5 stars

We had an excellent experience buying our new sofa and recliner. Emma was knowledgeable, patient, and never pushy. They took the time to explain all the options, answered our questions, and made sure... See more

Rated 5 out of 5 stars

Went into Dreams/Sofatime in Coleraine looking for a new bed and mattress advice. The choice was somewhat bewildering. I needn't have worried. Melissa was on hands to assess my needs and ans... See more

Rated 5 out of 5 stars

Tony was extremely knowledgeable, helpful and friendly when we were figuring out which bed and mattresses to buy! Really glad we had him guiding us through the process and would definitely suggest you... See more

Company details

  1. Sofa store

Written by the company

Established in Belfast in 2012, Sofatime is a family-owned business which has rapidly grown to become Ireland’s leading sofa retailer. Now with 8 stores across the island of Ireland, we are proud to offer a wide range of stylish and affordable sofas, meticulously designed to suit various tastes and preferences. Our sofas are made to withstand the test of time and with that in mind, we are proud to offer a 15 year guarantee.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

361 reviews

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Replied to 77% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Bought my sofa in Omagh store

Bought my sofa in Omagh store. Had a very good experience bought it on the sale was so impressed with quality. Was treated well in store by johnston (manger) and Karen who we bought our sofa through.

18 September 2025
Unprompted review
Rated 5 out of 5 stars

We visited the Omagh store just to…

We visited the Omagh store just to browse. Jeff was really helpful and able to answer any questions we had regarding the sofas we were looking at. He was able to talk us through how the delivery/ shipping process would happen as we aren't local to the area.
Overall a pleasant experience and we look forward to the delivery of our new sofas.

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Tony was an amazing guy

Tony was an amazing guy, great to work with, super helpful, patient, deeply knowledgeable about the product and couldn't be more supportive during the selection and purchase process. Highly recommend Sofatime and Tony if you're considering a new sofa!

29 March 2026
Unprompted review
Rated 5 out of 5 stars

Tony is a legend - seek him out!

Tony was extremely knowledgeable, helpful and friendly when we were figuring out which bed and mattresses to buy! Really glad we had him guiding us through the process and would definitely suggest you seek him out next time you’re in Dreams Coleraine!

16 March 2026
Unprompted review

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