Welcoming friendly staff Excellent knowledge of products Simple instructions to follow when making a purchase Printout of your purchase information before you leave Sofology Immediate access to... See more
Company replied
Location
Switch locationThe Peel Centre, Whitebirk Industrial Estate, BB1 3HT Blackburn, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Had an amazing experience at Sofology. The team are great. Very polite and welcoming. Had great advice and lots of knowledge. Thank you for a wonderful experience.
Company replied
Amazing friendly staff. Not pushy just very helpful and knowledgeable nothing was too much trouble for the lady. I was so indecisive about fabrics and style and it was no bother. I honestly wish i... See more
Company replied
Ordered our sofa from Sofology Blackburn. Damian was very friendly and helpful with all of our questions from start to finish, over a couple of visits. The only disappointment was nobody could expla... See more
Company replied
Company details
- Sofa store
- also in
- Furniture Accessories
- Home Furniture Shop
- Homewares Shop
- Living room shop
- Upholstery shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
The Peel Centre, Whitebirk Industrial Estate, BB1 3HT, Blackburn, United Kingdom
4.9
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The sales person was extremely helpful…
The sales person was extremely helpful and friendly. Very knowledgeable
14 February 2026
Reply from Sofology - Blackburn
Thank you for sharing your experience Victoria.
Damian was very friendly
Damian was very friendly , helpful and approachable . Helped us to select the perfect choices which suites best for us.
Thank you so much Damian.
18 February 2026
Reply from Sofology - Blackburn
Thank you for awarding us 5 stars Mrs Sibi :-)
Reply from Sofology - Blackburn
Thank you for sharing your experience Laura
Nasreen was excellent
Nasreen was excellent. She helped us choose the best sofas for our needs and requirements. She is very friendly and great at recommending. Would highly recommend her.
5 February 2026
Reply from Sofology - Blackburn
Thank you for your recommendation Mr Salim!
Reply from Sofology - Blackburn
Thank you for sharing Mr Holt
Under no pressure!
We were given time to wander around the store, advice on choosing the right sofa. Advice on financing. Great experience!
16 February 2026
Reply from Sofology - Blackburn
Thank you for awarding us 5 stars Hazel
Fabulous experience
What a wonderful experience we had today we were looked after by Soraya. Friendly and professional no pressure and she was so knowledgeable nothing was too much trouble. There was such a lovely friendly atmosphere.
16 February 2026
Reply from Sofology - Blackburn
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Sid was very nice and helpfull
16 February 2026
Reply from Sofology - Blackburn
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Sid. Have a great day 😊
Outstanding service very professional…
Outstanding service very professional and informative with no pressure.
15 February 2026
Reply from Sofology - Blackburn
What an amazing review, thank you so much for taking the time to write this 😊
Reply from Sofology - Blackburn
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Very relaxed purchase
Very relaxed purchase. No pushy sales. Sat with Damien chatting about the different options and other services. Would highly recommend friends and family to visit the showroom.
14 February 2026
Reply from Sofology - Blackburn
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Excellent customer service
Excellent customer service. Staff was very helpful and polite
13 February 2026
Reply from Sofology - Blackburn
Thank you Akmal
Problem solved
Because of a mix up with the finance arrangements, our order was cancelled. Obviously, this was annoying and frustrating. However, when we returned to the Blackburn store, they resolved the problem and reordered the sofa. They were very apologetic and although we now have to wait even longer, we were happy with the outcome.
12 February 2026
Reply from Sofology - Blackburn
Hi there, thank you for your patience and for taking the time to share this. We’re really sorry for the mix up with the finance agreement and the inconvenience caused by the cancellation - we completely understand how frustrating that must have been. It’s great to hear our Blackburn team were able to put things right and get your order placed again, and we’ll make sure your feedback is passed on to them. We appreciate you bearing with the extended wait, and we hope you’ll love your new sofa once it arrives. If you need anything at all in the meantime, just let us know and we’ll be happy to help.
Soraiya was amazing and extremely…
Soraiya was amazing and extremely friendly. Made the process so much easier.
8 February 2026
Reply from Sofology - Blackburn
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
The staff went above and beyond …
The staff went above and beyond to assist us to find the sofa for us! They didn't follow us around the store or constantly check in so that we could look around at our leisure!
They were friendly and not pushy at all!
7 February 2026
Reply from Sofology - Blackburn
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Great help
Great help, service, advice and relaxed way of shopping.
Perfect and Damian was spot on with his friendly approach and no pressure on anything
Thanks
Ade and Karen.
8 February 2026
Reply from Sofology - Blackburn
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Reply from Sofology - Blackburn
Thank you for choosing sofology!
Good customer service. The sales assistant was very helpful
The sales assistant was very helpful, knowledgeable and pleasant. I look forward to receiving my sofa.
29 January 2026
Reply from Sofology - Blackburn
Thank you so much for taking the time to share your feedback with us.
The lady was very helpful
The lady was very helpful, willing to hear me waffle and wasn’t in any rush for me to make my final decision on which colour I was choosing. Couldn’t have asked for better.
6 February 2026
Reply from Sofology - Blackburn
What an amazing review, thank you so much for taking the time to write this 😊
Recept furniture purchase
Nash was very informative and efficient. We were made very welcome yet treated with professionalism throughout. A pleasure to deal with.
5 February 2026
Reply from Sofology - Blackburn
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.