Sofology - Blackburn Reviews 2,335

Whilst looking around you're Blackburn showroom Michael Game was most helpful with our needs. He also emailed our requirements. Thank you Michael

Excellent customer service

Nash was fantastic … so helpful and kind. Thank you so much

Unfortunately I couldn't leave zero stars. I waited 14 weeks for my corner sofa to be delivered. I paid £5000 for it. And it was delivered today but with a seat and back completely missing. They said it would be delivered this afternoon. I didn't hear from them so I went on chat to be told it would not be here today, it presently cannot be located. Then Katie just totally ignored my next question and I waited 50 minutes but she didn't come back on chat !! It's absolutely disgraceful behaviour!!! BUY ELSEWHERE!!

Excellent service the lad who sorted this for me he was fantastic very helpful

The staff were very helpful and polite
Helpful with making decisions on fabric and leather

Found the staff very helpful and cant wait to receive my new sofa

I was able to visit the Sofology store in Blackburn and find a sofa that I liked. It was then easy to place my order online.

Damien was a fantastic help from start to finish. We entered the store with our two children and he was brilliant at keeping them engaged while helping us with our sofa selection and purchase. Everything was explained with proper detail and we can't wait to get our new sofa delivered :-) Thanks Damien!

Very helpful sofa ordered patient and kind

The salesman demonstrated the ability of the chair that I was purchasing and explained all the pros and cons and very understanding about our requirements.

Our whole experience was great. We were warmly welcomed into store and then left to look round without any pressure. Our 2 year old was given a little children’s pack too which was a lovely touch.
Once we decided on our sofa we were guided through the process and given the chance to ask any questions. Great experience. We can’t wait to get our sofa.

It didn’t take to long and he was very helpful

Happy with the man who sorted the issue I was having

Great customer service, Damien was absolutely fantastic and made my experience so much smoother and stress free. He gave honest and genuine advice and I would recommend sofology and Damien especially, to help you make your choice!

Just completed my order at Sofology with the most incredible service. I was attended to by Nash, a lovely warm and welcoming lady who was highly efficient and informative.
Definitely recommend getting your sofas at Sofology!

Good experience- only reason for 4 stars is due to a delivery problem where I was waiting in for delivery and there had been some computer issue that meant the delivery wasnt sent out.

However, we also had problems getting the sofa in to the house due to the size and needed the window taking out, which was our fault for not measuring correctly - redelivery was arranged to coincide with a handyman to sort the window without any problems or charges.

We were supported in showroom well

The lovely Asian lady (sorry cannot remember her name) went through everything & explaining everything clearly when asked.