Sofology - Bolton Reviews 2,817

My experience was really good a quick and easy purchase

A good range of sofas to choose from. Staff were very helpful.
Particular thanks to Ash and Harrison.

Staff was polite guided me well according to my needs.

Nosheen was very helpful, knowledgeable, polite and friendly. She listened to what I needed and made sure I was getting the best purchase tailored to my needs and budget.

Great customer experience, sales guy had great knowledge, wasnt pushy and helped me to make my decision

Extremely disappointed with Sofology. I purchased a high-end sofa that was delivered with the incorrect feet, rendering it completely unusable and "not as described" under the Consumer Rights Act 2015.

Despite multiple phone calls and a physical visit to the store, I am stuck in a cycle of broken promises. Every time I call, I am told to "wait a further 48–72 hours" for a callback that never happens. It is unacceptable to pay a premium price for furniture and be left with the item sitting on the floor with no timeline for a resolution.

I have now followed all internal processes with no success. Consider this a formal notice that if the correct parts are not supplied within 14 days, I will be escalating this via a Section 75 claim and the Furniture & Home Improvement ombudsman.

Avoid this company until they prove they can handle basic delivery errors and respect their customers' time.

Great customer service. Meghan was really knowledgeable of all products. She was really friendly & helpful

Laura in the Bolton store was very helpful and friendly. She came over showing us how the touch screen worked and that sold it for us. Not pushy at all.

I went for a look around. Went to DFS first - lovely staff. Couldn’t see what I wanted. On the same retail park was Sofology. I’ve had a suite from there before - no issues. Browsed and went home with ideas. Went back a few weeks later. The staff are amazingly knowledgeable! One recognised we’d been there before and watched us gravitate to the same suite from the first visit. Nothing was a problem - tweaks with the covering (we have cats) tweaks to the format of the couch suite no issues. So friendly - no hard sell. I would recommend every time.

Helpful staff

Very personalised care. My dad has mobility issues so the lovely staff brought the chairs to the front of the shop for him to try.

Customer service excellent. Not pushy.

Amazing help and great customer service

Hash was great. Knowledgeable, not pushy but friendly and helpful. Guided us through from what we wanted, to what was suitable for us.

The friendliness of the staff, everything felt so relaxed and inrushed.

Knowledgeable staff know when to approach you or just let you wander around the store.Found what what we wanted easy from then on .

Really helpful, without being overbearing

Megan was very knowledgeable and helpful. Very friendly and approachable. Once we'd decided on our sofa she explained and went through the order and delivery, add ons etc.

Knowledgeable and friendly sales person
Enjoyable experience from start to finish and a few laughs

We liked the fact you could walk around the store and not be hounded, but staff welcomed us , told us about the furniture and were there when needed.
Ash was extremely helpful