Sofology - Brent Cross Reviews 

Lovely lady helped me by
Offering lots of options with prices when I told her what I was looking for. Helped me set up account to view everything online. Offered me a hot or cold drink. Talked me through all the options. Gave me details of company to dispose of my current furniture.

Happy with the experience in the store. However, The packaging was all broken and the sofa was exposed in multiple areas. Very likely the sofa was then exposed to dirt and dust.

Very helpful salesperson

The salesman who took our order wrote an incorrect email address and misspelt my name. Both these errors were spotted and corrected at the time we placed our order. However, we decided to take out the four year interest free credit option and because of the misspelling of my name, the finance company would not proceed. We contacted Sofology three times to correct the misspelling of our name and email address but after a week we just gave up cancelled our, credit agreement and paid for the whole order with a single payment. This delayed our order by over a week.

I have just moved into a new property and wanted some new sofas. I had been shopping around but had not seen anything I liked.

I walked into sociology and knew that this was where I was going to buy my sofas from.

When I walked in I was welcomed by Raza, who gave me the space to freely walk around and have a look without punching on me for a sale

When I had looked around. He approached me asking if he could help
I explained what I was looking for and what the size of my space was.

There was 3 different sofas I had my eye on and he took the time to go through each option with me to see if it worked with my space.

He spoke to me about the positioning and the size always making recommendations according to what I had said I needed rather than what he was trying to sell, which made me feel in control of the decision rather than being pushed into a decion I was not happy making.

Once I decided on the chairs I wanted we discussed the different options of colours and care and Raza really talked me through this asking me about the colour of the floor which was a big help because I was going to go for the darker option with dark floors. He was able to paint a vision that I could see for myself and I walked away extremely happy with the service and the product.

Definitely a 10 out of 10 for the service I received from Raza at the brent cross sofology I would recommend him to everyone

great service from the lady in store - she was attentive and helped us to get the right sofa based on our needs

Very good customer service

The staff were extremeley kind and helpful. They discussed differenr options and were knowledgable. They listened to my needs

No pushy sales tactics. Salesman understood our requirement and showed the furniture that we would be interested in and that secured the sale as we choose one of the one he showed

Great experience and great customer service. We visited three times and each time we had the best welcome from Jimmy. On our third visit Ahmed guided us with all necessary advice. Jimmy’s knowledge was impressive giving us all the extra information and support we needed. It’s greatly appreciated and process made easier because of Jimmy. Ahmed thank you for your support through the process and getting our order placed. Thank you again. Great care and support. Thank you ever so much

Sofologist Raza was very kind and experienced. Explained everything and covered all our questions with details . The store was very spacious and quiet and clean .

Helpful and knowledgeable staff. easy ordering process, samples readily available colour samples

I had a great experience shopping at this store. The salesperson was available when we had questions, but never made us feel pressured to buy anything. I appreciated being able to browse at my own pace while knowing help was there if I needed it.

​We received outstanding customer service from the team at Sofology Brent Cross. From the moment we entered, we were greeted promptly and looked after by the friendly staff. Their guidance was invaluable in helping us select the right sofa and navigate the various options and extras. We highly recommend this store and eagerly await the delivery of our new furniture.

Awful shop manager, awful customer support. They don’t listen and don’t help to resolve issues. Everything is black or white.

Tho, the sales person, a nice lady, tried her best to accommodate me but her manager shut her down.

Babil/Babul Ahmed was extremely helpful and stayed patient throughout. Even when his shift had ended, he didn’t rush the process or show any frustration.
He explained the care cleaning and extras and gave us time to think and allowed us to change our mind too.
The store smelt amazing!

Such an amazing experience. Friendly and helpful. Will be coming back for future purchases

Had great service from Raza and helped us choosing our sofas.