The store was well set out and inviting, the staff were friendly and helpful and gave us space and time to consider our choice. Special thanks to Raza at the shop in Brent Cross who was superb and gav... See more
Company replied
Location
Switch locationUnit A, Brent Cross Retail Park, Tiling Road, NW2 1LS London, GB
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Great experience and great customer service. We visited three times and each time we had the best welcome from Jimmy. On our third visit Ahmed guided us with all necessary advice. Jimmy’s knowledge wa... See more
Company replied
Lovely lady helped me by Offering lots of options with prices when I told her what I was looking for. Helped me set up account to view everything online. Offered me a hot or cold drink. Talked me... See more
Company replied
We received outstanding customer service from the team at Sofology Brent Cross. From the moment we entered, we were greeted promptly and looked after by the friendly staff. Their guidance was invalua... See more
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Company details
- #25 of 92 best companies in Sofa store
- #14 of 54 best companies in Furniture Accessories
- #75 of 397 best companies in Home Furniture Shop
- #56 of 235 best companies in Homewares Shop
- #25 of 112 best companies in Living room shop
- #10 of 25 best companies in Upholstery shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit A, Brent Cross Retail Park, Tiling Road, NW2 1LS, London, United Kingdom
4.7
Excellent
3k reviews
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The service was professional and…
The service was professional and friendly. We were given clear information on a range of questions and time to consider options.
We ended up buying on the spot!
17 February 2026
Reply from Sofology - Brent Cross
Thank you Mr Burton
Reply from Sofology - Brent Cross
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
All good
All good. Friendly and helpful staff with no heavy sale. Allowed to browse freely.
31 January 2026
Reply from Sofology - Brent Cross
Thank you for awarding us 5 stars :-)
Review of buying experience
The staff at Brent Cross took tine to help us match the sofa fabric and colour with the paint and carpet sample we had, and helped us choose the correct sofas to suit our room. At no time did we feel under pressure to buy, and there was no hard sell from the staff.
8 February 2026
Reply from Sofology - Brent Cross
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Reply from Sofology - Brent Cross
Thank you for choosing sofology!
Reply from Sofology - Brent Cross
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Mariana was excellent in assisting us…
Mariana was excellent in assisting us help choose the entire package for our sofa
6 February 2026
Reply from Sofology - Brent Cross
Thank you so much for taking the time to share your experience and for leaving such a positive review about the excellent customer service you received during your visit to Sofology. We’re thrilled to hear that our team provided you with the level of service you deserve, and your feedback truly means a lot to us. Knowing that you had a great experience encourages us to keep delivering the best possible service to all our customers. If you have any further comments or need assistance in the future, please don’t hesitate to reach out. Your support is greatly appreciated! 😊
Great experience detailed information…
Great experience detailed information about my purchase from Mariana
3 February 2026
Reply from Sofology - Brent Cross
We are very pleased to hear that you have had a great experience while ordering with us. Thank you for taking the time to give us your feedback. 😊
Lied too when ordering the sofa
Lied too when ordering the sofa, then it takes 3 days to get a response after contacting, while the staff are friendly on the phone there hands are tied unfortunately
21 January 2026
Reply from Sofology - Brent Cross
We are sorry to hear that you are unhappy Darren. Please email you details to social.media.complaints@sofology.co.uk and we will take a look into this.
Staff member was very polite and…
Staff member was very polite and friendly. Made sure that I had all the measurements correct and gave me alternatives and explained everything to me in great detail! Very welcoming experience
2 February 2026
Reply from Sofology - Brent Cross
Thank you for taking the time to leave a 5-star review!😊
Friendly knowledgeable staff and great looking sofas
I had a great experience here choosing a new sofa. The staff were friendly and I didn’t feel any pressure to buy. Raza introduced himself and then left me to browse alone which was much appreciated. Once I had settled on a sofa, Raza’s knowledge of the product was invaluable and helped me to decide on colour, size etc… in a fraction of the time it would have taken me to decide on my own. I highly recommend the Brent Cross Sofology store. Amazing Sofas and great staff. Thank you Raza!
28 January 2026
Reply from Sofology - Brent Cross
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Great experience at Brent Cross…
Great experience at Brent Cross Sofology. Really good selection of sofas and helpful sales people who aren’t pushy.
Jay was really friendly and helpful when it came to placing our order.
Looking forward to receiving our Sofas in due course.
1 February 2026
Reply from Sofology - Brent Cross
Thank you for sharing Mrs Rasheed
Extraordinary service
Extraordinary service with an interest in ensuring satisfaction and not just selling a sofa. Definitely recommend talking to Raza
1 February 2026
Reply from Sofology - Brent Cross
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Productive visit with ordering Sofa…
It was quite pleasant and informative visit with Mariana. She explained patiently everything and answered all our questions. We placed the order at the end without feeling pressured.
1 February 2026
Reply from Sofology - Brent Cross
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Philip was very helpful and honest with…
Philip was very helpful and honest with us regarding our choice of sofas.
31 January 2026
Reply from Sofology - Brent Cross
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
If it wasn’t for Raza inwoundlt haven…
If it wasn’t for Raz I wouldn’t have brought from this place he helped me choose the right sofa for my family
31 January 2026
Reply from Sofology - Brent Cross
We are please that you found what you were looking for Ikran!
Philip was brilliant
Philip was brilliant, knowledgeable and a lovely person to converse with. He made us at ease and gave us amazing advice. He'll be a loss to the company but he deserves a brilliant retirement. Wish him all the best for the future. Thanks for all of your help.
31 January 2026
Reply from Sofology - Brent Cross
Thank you for this amazing review!
Very knowledgable staff we have been…
Very knowledgable staff we have been welcomed and took step by step presentation until we are satisfied
27 January 2026
Reply from Sofology - Brent Cross
Thank you for sharing Asha
Good evening
Good evening, I still haven't received my armchairs. Have you been away for three weeks?
26 January 2026
Reply from Sofology - Brent Cross
We are pleased that you think so Hamid!
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