Sofology - Brent Cross Reviews 

Extraordinary service with an interest in ensuring satisfaction and not just selling a sofa. Definitely recommend talking to Raza

It was quite pleasant and informative visit with Mariana. She explained patiently everything and answered all our questions. We placed the order at the end without feeling pressured.

Philip was very helpful and honest with us regarding our choice of sofas.

If it wasn’t for Raz I wouldn’t have brought from this place he helped me choose the right sofa for my family

Philip was brilliant, knowledgeable and a lovely person to converse with. He made us at ease and gave us amazing advice. He'll be a loss to the company but he deserves a brilliant retirement. Wish him all the best for the future. Thanks for all of your help.

Very knowledgable staff we have been welcomed and took step by step presentation until we are satisfied

Good evening, I still haven't received my armchairs. Have you been away for three weeks?

I've only ordered the sofa so will update upon delivery (15 weeks) but the ordering process was so simple. Raza at the Brent Cross store was really helpful and talked us through every step, making sure we clearly understood everything. He's a very personable guy and contributed to us buying from Sofology, having visited every sofa shop for weeks in the pursuit of "the one" (which ended up being the Adler). Really looking forward to receiving our sofa now, hopefully the wait will be worth it.

Amazing service Rafa you are great. Thank you

Service was excellent. Mariana was very helpful and did help us choose the right sofa.

Great salesman, who understood my needs. Hope my sofas will be just as great!

Amazing experience, helped by Marianna. I was made to feel welcomed from the start. Was left to browse on my own until I wanted her assistance.
Marianna was incredibly helpful, friendly and professional, nothing was too much trouble. Very supportive when I was dithering, she got swatchers from other sofas and was really patient.
I went back to the store 3 times and each time she took trouble to listen, advise and explained the documents in great detail. She was one of the best salespeople I have dealt with and on the service I would highly recommend her to anyone intending to purchase any furniture.

Phillip provided us a 5 star service he never rushed us explained everything in detail.

Philip is brilliant very informative and professional.

Various alternatives, professional stuff, good quality products

Staff in the store are excellent and the customer service team online are even better. Really appreciated having the store nearby to go and try the sofa in person

Great service

Really poor sales experience in-store. Went in with the intention to purchase a chair I previously saw over the weekend, the sales advisor Sajjad was a real pain to deal with.

After repeatedly telling him that I was not interested in any of the upsell offers for insurance & care products he still persisted over and over insisting it wasn't upsell he was just 'advising me'.

It came to the point where I was about to sign the order document but wanted to read through the terms of sale at which point Saj is now rushing me. To which point, I reminded him I gave him his time to upsell and this was now my time to satisfy myself with the terms of sale before signing which prompted another rant from Saj about how it wasn't upsell.

That was my breaking point and signal to get up and leave. In the end I will look to order online as the consumer protections are far better purchasing online and with cowboys like Saj just have the feeling that if there was some sort of issue there would be no goodwill.

Hopefully the actual purchase will be fine, but we'll see in 15 weeks time!

Helpful staff, good range and display of sofa’s offering great value

customer service at the store was excellent