Excellent service. Sales person Ethan was polite, patient and did not press for sale. We got enough time with very thoughtful and engaging discussion to finalise our order.
Company replied
Location
Switch locationUnit 5b, Cambridge Retail Park, Newmarket Road, CB5 8WR Cambridge, GB
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See what reviewers are saying
Friendly and knowledgeable team. As we entered we were approached and pointed to areas where we could find the type of sofa we were looking for. We were left to look around on our own with no pushy s... See more
Company replied
Great service and experience in the store. Storm was welcoming from the start. Once we told her what we were looking for, she was very knowledgeable and directed us to the sofa that we actually ended... See more
Company replied
We had a really great experience at the Cambridge branch thanks to Storm and Ryan. They were both extremely helpful, friendly, and knowledgeable from start to finish. They took the time to explain... See more
Company replied
Company details
- #26 of 90 best companies in Sofa store
- #13 of 52 best companies in Furniture Accessories
- #80 of 400 best companies in Home Furniture Shop
- #58 of 230 best companies in Homewares Shop
- #28 of 116 best companies in Living room shop
- #9 of 24 best companies in Upholstery shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit 5b, Cambridge Retail Park, Newmarket Road, CB5 8WR, Cambridge, United Kingdom
4.8
Excellent
2K reviews
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Reply from Sofology - Cambridge
Thank you for awarding us 5 stars Zara
The instore experience was great
The instore experience was great, we went to the store in Cambridge and bought our sofa from a gentleman named Ethan. This was the first sofa we have bought and he explained everything in depth so we understood and took time with us to make sure we picked the right sofa. The reason this isn’t 5 star is because of the website, we tried to order colour patches 3 times to our address and each time then it was on 3 day delivery but never turned up and when chasing it I got no reply which was a big let down. On the whole the instore experience was great and Ethan made the experience enjoyable.
21 February 2026
Reply from Sofology - Cambridge
Hi there, thank you so much for taking the time to share this - we love hearing that your first sofa-buying experience was such a positive one 🛋️ We’re so glad the team at our Cambridge store looked after you so well, and we’ll be sure to pass your kind words on to Ethan. That said, we’re really sorry to hear about the issues you had with ordering swatches online. We’ll be feeding this back to the relevant team so it can be looked into properly. We truly appreciate your feedback!
Excellent customer care
Excellent customer care, providing information and giving us time to decide what would work best.
23 February 2026
Reply from Sofology - Cambridge
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Reply from Sofology - Cambridge
Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology!
Brilliant experience
Brilliant experience! We walked in having been looking at sofas for forever, and explored every option. The sales people put no pressure on, allowed us to take our time and choose what was right. We bought a sofa!! Ryan was incredible, really friendly, and approachable, not at all pushy!!
17 February 2026
Reply from Sofology - Cambridge
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Exceptional service
Storm was incredibly helpful. She showed me lots of combinations and held up materials to help me decide on colours.
17 February 2026
Reply from Sofology - Cambridge
Hi there, thank you for your review. Another great review for Storm, we will make sure to pass this on! Have a nice day.
Very disappointing experience
Very disappointing experience, packaging taken off outside in the rain, bit of damage to the sofa and care kit missing, all very rushed.
Not much better customer service in store either when I asked for a refund for the care kit, was told I had to contact customer service in a very disinterested manner. Wasn't even offered the phone number, I had to ask for it.
Seems that in store they are only pleasant and professional when you are placing an order.
The only good part was speaking to Zoe in customer services who was really lovely and seemed genuinely concerned that I'd had a bad experience and organised the refund for me. Shame more of your staff aren't as professional as her.
6 February 2026
Reply from Sofology - Cambridge
Hi Miss Sargeant, thank you for your feedback. I am sorry to hear that your deilvery was less than perfect, however, I am pleased that Zoe was helpful during your call.
Excellent helpful friendly staff and a good selection of sofas.
Excellent helpful friendly staff, not pushy and trying to rush my decision.
A good selection of sofas to look at on the floor, liked 1 but decided to look at other stores. Out of 4 stores returned to sofology and bought the sofa that best suited my needs.
16 February 2026
Reply from Sofology - Cambridge
Hello, we are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Reply from Sofology - Cambridge
Hi there, thank you for your review. Another great review for Storm, we will make sure to pass this on! Have a nice day.
Helpful staff member
Storm was super-helpful and went through our options really clearly and effectively. We're really happy with the support we got in making our choice.
7 February 2026
Reply from Sofology - Cambridge
Thank you for awarding us 5 stars!
Explained thoroughly patience and very…
Explained thoroughly patience and very clear does his job well ethan was the assitant very pleasent and friendly
10 February 2026
Reply from Sofology - Cambridge
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Ordered products but not received
Ordered products so how can I review, we have spent over £3500 and not even free delivery
6 February 2026
Reply from Sofology - Cambridge
Hi there, thank you for placing your order with us, and we really do appreciate you choosing Sofology. Our delivery service is a two-person home delivery and installation team who bring the sofa into the room of your choice, assemble it and remove all packaging, so the charge covers the handling and transport required for larger furniture rather than the value of the order itself. We completely understand it can feel frustrating after a big purchase though. If you have any questions about your upcoming delivery or need to make any arrangements, feel free to get in touch!
Lovely clean store with plenty of…
Lovely clean store with plenty of choice, Storm our sales lady was extremely professional, welcoming and patient, listened to all our concerns and explained everything with care.
6 February 2026
Reply from Sofology - Cambridge
What an amazing review, thank you so much for taking the time to write this 😊
Great customer service
Great customer service. Dealt with Ethan who was very matriculas in explaining everything and answering all our questions
2 February 2026
Reply from Sofology - Cambridge
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Ethan was excellent from start to…
Ethan was excellent from start to finish. Not too pushy - just pleasant and provided decent advice.
It’s a difficult choice and it was very knowledgeable in this topic and allows us to explore.
Very good salesman and provided a great level of service.
1 February 2026
Reply from Sofology - Cambridge
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
On Sat Ethan was extremely helpful with…
On Sat Ethan was extremely helpful with explaining the different fabrics textures as the sofa we wanted was not on display in Cambridge .
We went back on Sun and Ethan kindly got our new sofa ordered in under 30 mins .
Thanks so much for making this an easy process
1 February 2026
Reply from Sofology - Cambridge
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Ethan. Have a great day 😊
Not happy with the person Who served us
The rest of the staff were friendly and helpful but the man Who served us was rude and abrupt
31 January 2026
Reply from Sofology - Cambridge
We are so sorry to hear this Stefano. Please email social.media.complaints@sofology.co.uk confirming which store you visited and around what time this happened. We will look into this internally.
Excellent service
Excellent service. We were able to look around without being hassled and more than willing to answer any questions. When we decided on our purchase they were very helpful and accommodating. Throughout the process they werr very knowledgeable and talked us through everything. Lovely friendly gentleman. He is a credit to the company
29 January 2026
Reply from Sofology - Cambridge
He really is Brian! Thank you for awarding us 5 stars!
We had a specific list of requirements…
We had a specific list of requirements when we entered the store, these were listened to and we were shown the possibilities available. There was no pressure to accept anything unsuitable and the whole process was friendly and relaxing. Hence, we found our sofa and chair meeting all of our requirements. The whole experience was very enjoyable. Many thanks.
29 January 2026
Reply from Sofology - Cambridge
Thank you for taking the time to share your experience :-)
10 out of 10
Friendly, knowledgeable staff at Sofology. Great experience buying our new sofa set from Sofology, Ethan was knowledge and attentive. 10 out of 10.
25 January 2026
Reply from Sofology - Cambridge
Thank you for sharing your experience Richard!
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