Very pleased with the sales experience and advice. Pleased also with the standard of the furniture. We managed to find what we were looking for and were able to discuss colours etc. Really good Sales... See more
Location
Switch locationUnit 5b, Cambridge Retail Park, Newmarket Road, CB5 8WR Cambridge, GB
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In store service was first class. No pressure sales with great advice. Delivery lead time was long but clear comms with efficient service. Bluetooth on sofa is not great, difficult to get rid of lag w... See more
Company replied
Excellent selections, very helpful staff, and the information provided was detailed and useful. I would recommend them to anyone s the first stop (and I have).
As well as having fabulous sofas on display you have excellent sales team in the names of Gem and Ethan. I started off with Gem who was delightful and offered me coffee and understood my desire to wa... See more
Company replied
Company details
- Sofa store
- also in
- Furniture Accessories
- Home Furniture Shop
- Homewares Shop
- Living room shop
- Upholstery shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit 5b, Cambridge Retail Park, Newmarket Road, CB5 8WR, Cambridge, United Kingdom
4.7
Excellent
2k reviews
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Excellent selections
Excellent selections, very helpful staff, and the information provided was detailed and useful.
I would recommend them to anyone s the first stop (and I have).
23 September 2026
Excellent Service.
Very pleased with the sales experience and advice. Pleased also with the standard of the furniture. We managed to find what we were looking for and were able to discuss colours etc. Really good Salesman.
20 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Sofology - Cambridge
Hi there, thank you for your review. Another great review for Ryan, we will make sure to pass this on! Have a nice day.
The staff who rang was perfect and so…
The staff who rang was perfect and so helpful and managed to change a few things and offered me other options for my perfect sofa
8 September 2026
Reply from Sofology - Cambridge
Hi there, great to hear you found our staff to be so helpful. Thanks for taking the time to leave a review.
A very well-made comfotable sofa
A very well-made sofa at a really good price. It's good to sit in and looks good too.
8 September 2026
Reply from Sofology - Cambridge
What an amazing review, thank you so much for taking the time to write this 😊
This is the worst experience I have…
This is the worst experience I have EVER had..You cannot get past the support team . Complaints teams are made impossible to access. Email addresses can't be contacted. We have been on the phone for 4 hours trying to resolve a price match promise..we have got nowhere..I have a formal complaint email that cannot be accepted anywhere..Don't ever try and get a price match it doesn't happen !!!..We have proof our sofa was dropped in price by £500..before delivery..we haven't had it delivered yet!..We were promised the final payment would be rectified..with the money off..they have tried everything to not pay us!..even told it didn't apply to our sofa..we have screen shots and the campaign information but still not accepting it..we have tried to cancel and told we will lose our deposit..which I don't believe is legal..I am trying to send an email with a formal complaint to request cancellation and deposit refunded under section 75..all I wanted was my lovely Sofa..What a disgusting Company
11 September 2026
Unprompted review
Reply from Sofology - Cambridge
Hi Linda, please email the details to social.media.complaints@sofology.co.uk and we will take a look into this further.
In store service was first class, Bluetooth connect not good
In store service was first class. No pressure sales with great advice. Delivery lead time was long but clear comms with efficient service. Bluetooth on sofa is not great, difficult to get rid of lag which means speakers and vibrate are a bit of a gimmick.
19 May 2026
Reply from Sofology - Cambridge
Thank you for sharing your feedback! We’re so pleased to hear you received first-class service in store and found our communication helpful. We’re sorry to hear the Bluetooth feature hasn’t quite met expectations. If there’s anything we can help with, please email us at social.media.complaints@sofology.co.uk, and we’ll be happy to help.
Reply from Sofology - Cambridge
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Reply from Sofology - Cambridge
Hi there, thanks for your 5-star review, we really appreciate the feedback!
The whole procedure from start to…
The whole procedure from start to finish was great!
Very knowledgeable staff ..
21 August 2026
Reply from Sofology - Cambridge
Thank you for sharing your experience Anna
Reply from Sofology - Cambridge
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Reply from Sofology - Cambridge
Thank you for awarding us 5 stars Mrs Cook
Good good 👍 👍
12 August 2026
Reply from Sofology - Cambridge
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Perfect Friendly and Helpful service
As well as having fabulous sofas on display you have excellent sales team in the names of Gem and Ethan.
I started off with Gem who was delightful and offered me coffee and understood my desire to walk around the store to view all sofas and then she was very helpful in my selection process. Once decided Ethan came along to explain more about sofa shield and care kits and took the deposit at all times being very helpful as well and friendly.
7 August 2026
Reply from Sofology - Cambridge
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Great staff on both visits
Great staff on both visits, particularly Megan and Ethan, great item and great price..
Thankyou
5 August 2026
Reply from Sofology - Cambridge
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Reply from Sofology - Cambridge
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Ethan was amazing
Ethan made the entire process incredibly easy and walked me through everything.
17 July 2026
Reply from Sofology - Cambridge
Thank you for sharing Gerard.
Sales assistant was very helpful
16 July 2026
Reply from Sofology - Cambridge
Thanks for this fabulous review. We appreciate you sharing it with others!
Sales assistant very friendly and…
Sales assistant very friendly and helpful. We were aloud to try all the sofas when we decided which one we liked the assistant showed us all the colours we could have. We were not pressured at all
16 July 2026
Reply from Sofology - Cambridge
Thanks for this fabulous review. We appreciate you sharing it with others!
The young lady at the showroom was very…
The young lady at the showroom was very caring, put me at ease, explained all about the chairs. I only tried 2. But was very happy with the first one. All went well for me. at Cambridge Retail Park.
Please Trustpilot do not reply to Mr Dave Mapp (David) as he passed away in 2017 and I am finding this rather offensive and upsetting.
11 July 2026
Reply from Sofology - Cambridge
Thank you for taking the time to leave your review and for your kind words about our team at Cambridge Retail Park. We're so pleased to hear that you felt at ease during your visit and that the showroom experience helped you find the right chair.
It appears that this review along with others has been posted from David Mapp's Trustpilot account, which is why company responses are addressed to that account automatically. We completely understand how upsetting this must be. If this wasn't your intention, you may wish to contact Trustpilot directly about updating or changing the account details.
Thank you again for awarding us 5 stars.
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