We visited the sofology store in Cannock. Jess served us , after explaining to her what we were looking for she gave us a tour of the shop showing all their sofas meeting our requirements, she was ver... See more
Company replied
Location
Switch locationUnit 4, Cannock Gateway Retail Park, Eastern Way, WS11 8XR Cannock, GB
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A good selection of Sofas to choose from, no high pressure sales left alone to browse at our leisure .very helpful and knowledgeable staff especially Kim at the Cannock store who answered all or ques... See more
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I visited the Cannock store and Kimberly went above and beyond to help me phoning other stores locally. I returned shortly after and once again she was friendly and went beyond excellence. Her attit... See more
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Good choice of goods & after finding the sofa we wanted the best thing was the person we spoke too, Jess was professional & clear in everything that was needed. All questions were answered with auth... See more
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Company details
- #26 of 90 best companies in Sofa store
- #13 of 52 best companies in Furniture Accessories
- #80 of 400 best companies in Home Furniture Shop
- #58 of 230 best companies in Homewares Shop
- #28 of 116 best companies in Living room shop
- #9 of 24 best companies in Upholstery shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit 4, Cannock Gateway Retail Park, Eastern Way, WS11 8XR, Cannock, United Kingdom
4.9
Excellent
3K reviews
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Excellent customer service and easy to…
Excellent customer service and easy to purchase.
18 February 2026
Reply from Sofology - Cannock
Thank you for sharing your experience Steve!
Reply from Sofology - Cannock
Thank you Nicholas
Reply from Sofology - Cannock
Hi Deborah, thank you for awarding us 5 stars :-)
The experience was delightful all the…
The experience was delightful all the staff were very helpful and nothing was to much trouble they were wonderful thankyou no
17 February 2026
Reply from Sofology - Cannock
Thank you for awarding us 5 stars Mr Parkin :-)
Kimberley was extremely knowledgeable…
Kimberley was extremely knowledgeable and professional throughout the consultation. She clearly has a lot of experience and truly knows what she’s talking about when it comes to sofas. She took the time to explain everything clearly and made the whole process easy and enjoyable. On top of that, she was very friendly and approachable, which made the experience even better. I would highly recommend her for anyone looking for expert advice.
15 February 2026
Reply from Sofology - Cannock
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Kimberley. Have a great day 😊
Great Customer Service
Great Customer Service, really explained our options well without the pressure
7 February 2026
Reply from Sofology - Cannock
What an amazing review, thank you so much for taking the time to write this 😊
Lisa at the cannock store was very good…
Lisa at the cannock store was very good explained everything good customer service very happy.
14 February 2026
Reply from Sofology - Cannock
Hi there, thank you for your review. Another great review for Lisa, we will make sure to pass this on! Have a nice day.
Excellent service from Lisa from Cannock
Excellent service from Lisa from introduction no hard sell very knowledgeable thank you for all your help very happy
14 February 2026
Reply from Sofology - Cannock
Thank you for awarding us 5 stars Kevin
Reply from Sofology - Cannock
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Was treated tremendously by Lisa only…
Was treated tremendously by Lisa only issue very slow wifi
8 February 2026
Reply from Sofology - Cannock
Thank you for choosing Sofology!
was very informatiive and polite…
was very informatiive and polite offereda drink and biscuit gave all contacts and reassuring details answering questions about cover and cleanning very affectionate very satisfactory looking forward to my purchase
7 February 2026
Reply from Sofology - Cannock
Good afternoon, we are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Great staff,knowledgable but not pushy
Great staff knowledgable but not pushy. Excited to receive my furniture
6 February 2026
Reply from Sofology - Cannock
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
Reply from Sofology - Cannock
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
Warm welcome, super display….
Salesperson warmly welcomed us into the showroom and allowed us to view the numerous sofas and chairs. After selecting one that we liked she helped with choosing colours and other accessories. Extremely knowledgeable and most helpful, carefully explaining everything. Easily a 5 star rating.
2 February 2026
Reply from Sofology - Cannock
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
We were able to explore the store…
We were able to explore the store without any hassle from staff. We were shown how each style of sofas etc had all the sizes and there were the fabric samples for you to choose from. The process was easy for us to make a decision with the help of Sunni.
5 February 2026
Reply from Sofology - Cannock
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Disappointing Wood not shop at Sofology…
Disappointing Wood not shop at Sofology again got my full refund for city but no compensation was not my fault that the fabric on the city was damaged
25 March 2025
Reply from Sofology - Cannock
Hi Janet, we are sorry to hear that you are unhappy and have choosen to get a refund. We hope that you can consider us again in the future.
No need for the hard sell the product…
No need for the hard sell the product sells itself
31 January 2026
Reply from Sofology - Cannock
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
First time in Sofology
First time in Sofology, I wasn't disappointed. Julie looked after us. She explained everything we needed to know. Great experience. Would recommend to family and friends.
31 January 2026
Reply from Sofology - Cannock
Thank you for sharing your experience Denise.
Reply from Sofology - Cannock
Thank you for sharing yoru experience Tracy!
All information given was clear and all…
All information given was clear and all my questions were answered. We were really looked after and we’re very pleased with the service
31 January 2026
Reply from Sofology - Cannock
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
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