The young brunette girl was great, knowledgeable and very patient and friendly, yet professional. She deserves a promotion or a pay raise at least! She knows her job well and obviously enjoys it too.... See more
Company replied
Location
Switch locationUnit FA, Gallagher Retail Park, GL51 9RR Cheltenham, GB
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See what reviewers are saying
Sofology was the last store we visited today. We were served by a very helpful gentleman called James that showed all options available that met our criteria. He was extremely kind , knowledgeable an... See more
Company replied
We spent ages deciding on the colour and we were going to have and we were given advice and left to make our decision. No hard sell.
Company replied
Me and my friend came in looking for a sofa, we didn’t have any particular style in mind we just knew the measurements. Dawn was very attentive to us throughout the entire shop, and made sure to show... See more
Company replied
Company details
- #26 of 91 best companies in Sofa store
- #12 of 50 best companies in Furniture Accessories
- #76 of 396 best companies in Home Furniture Shop
- #58 of 229 best companies in Homewares Shop
- #24 of 112 best companies in Living room shop
- #10 of 24 best companies in Upholstery shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit FA, Gallagher Retail Park, GL51 9RR, Cheltenham, United Kingdom
4.9
Excellent
2k reviews
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Reply from Sofology - Cheltenham
Hi there, thank you for taking the time to leave a 5-star review!😊
Cheltenham Store friendly staff
Just ordered a sofa from the Cheltenham store with Liam and the process was quick and easy - even the finance agreement. Much credit to Lola who helped us choose the actual sofa over 2 separate visits. Not pushy at all, she knew the products, was patient as we dithered, and had a pleasant and easy nature. In fact we had a laugh!
21 October 2025
Reply from Sofology - Cheltenham
Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you had a great experience at Sofology.
The service was outstanding
The service was outstanding, and Dawn was really patient and attentive while helping us choose our furniture, design, and fabric! The services were absolutely excellent, and I would definitely recommend them.
20 October 2025
Reply from Sofology - Cheltenham
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Reply from Sofology - Cheltenham
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Scott was Very helpful and patient
Scott was Very helpful and patient, and a pleasure to purchase a sofa with his help
18 October 2025
Reply from Sofology - Cheltenham
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that the team were helpful. We truly appreciate your kind words and your 5-star rating. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Enjoy your new sofa!
Great customer service!
Visited Cheltenham branch and was attended too by Lola, nothing was too much trouble and made the experience very easy. Great to see real customer service is not dead! Well done Sofology!
18 October 2025
Reply from Sofology - Cheltenham
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Lola was awesome very helpful able to…
Lola was awesome very helpful able to answer all our questions quickly and help us make a decision we are happy with
18 October 2025
Reply from Sofology - Cheltenham
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Goodexperience,was left to have a good…
Good experience,was left to have a good look round sales person very helpful just waiting for order to come
11 October 2025
Reply from Sofology - Cheltenham
Thank you for sharing your experience Mr Ryder
Reply from Sofology - Cheltenham
Thank you for your wonderful review! We're thrilled to hear about your positive experience with our friendly and helpful sales team. Your feedback is appreciated and will be shared with them. We look forward to welcoming you back to Sofology Cheltenham!
Reply from Sofology - Cheltenham
Thank you for your wonderful review!
Reply from Sofology - Cheltenham
Thank you for sharing your feedback with us.
Lola who was the assistant that helped…
Lola who was the assistant that helped us,very friendly and helpful, good advice, very patient when we returned to change our order to another sofa suite, many thanks to Lola!!!
12 October 2025
Reply from Sofology - Cheltenham
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Sofa
So far all very good and positive. Hopefully the sofa will arrive as promised and we going to be happy with the purchase.
12 October 2025
Reply from Sofology - Cheltenham
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Lovely sales consultant
Lola at the Cheltenham store was very helpful and patient. Her help and advice was definitely a major factor in us deciding to buy from Sofology.
12 October 2025
Reply from Sofology - Cheltenham
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Scott was really helpful with specs of…
Scott was really helpful with specs of the sofa and it was useful to have him talk us through them. 100% would get another sofa from here.
11 October 2025
Reply from Sofology - Cheltenham
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Simply the best
The help was there as soon as we entered the store we were offered coffee and all the advice we needed after picking the chair we wanted we were advised to look around to make that was the only one for us great service
9 October 2025
Reply from Sofology - Cheltenham
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Reply from Sofology - Cheltenham
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Excellent Toby was very professional…
Excellent Toby was very professional explanation was clear and of good understanding.
5 October 2025
Reply from Sofology - Cheltenham
What an amazing review, thank you so much for taking the time to write this 😊
IMPRESSED
It was a pleasant experience. We were left to browse with no pressure selling. Everything was explained to us clearly when we made a decision on what we wanted. Thanks to the young lady who served us 😁
7 October 2025
Reply from Sofology - Cheltenham
Thank you for taking the time to write this amazing review!
Very helpful staff kind and friendly…
Very helpful staff kind and friendly very knowledgeable about the sofas
3 October 2025
Reply from Sofology - Cheltenham
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
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