Sofology - Cheltenham Reviews 1,682

James in the Cheltenham store was friendly, helpful and above all patient with us - thanks! Ordering & finance processes were straightforward now hoping that the rest of the process is as smooth. Would recommend.

Nothing beats a face to face service. Wanted to order our sofa in store and Lola was a great help. Super chilled experience. Looking forward to enjoying our new sofa!

We visited Sofology Cheltenham and Toby was amazing!

Incredibly conscientious, knowledgeable and kind. Excellent customer service - he really made a massive difference which we really appreciated.

Was great the staff are really helpful and always there to give great advice. Great quality and highly recommend

It was good to be able to look around the showroom without b feeling pressured but to have someone close by to answer any questions we had.
Great selection of furniture with different fabric options and the showroom was laid out in a way to see and try the furniture out.
Whilst the sales people seemed very young, they were really knowledgeable and very friendly.

Expert knowledge and attention without being pushy.

Finding out about other sofas not on display and showing us equivalents to make decisions easier.

Great service.

The company were ok to deal with the the sofas are dreadful and designed badly . Spent 4K on a sofa and the angle of the sitting position has caused me leg and back problems from a week after sitting in it . If I stop using it the problems go away , they have a serious design fault .

Lovely man, Friendly, helpful &informative

The lady that helped us in store was very knowledgeable and proactive.

Popped in last thing on a Sunday and managed to complete order in less than 20 mins.

The first member of staff we met, Dawn, was great and really helpful. We tried a couple of sofas we had seen advertised - not for us, but Dawn was great, told her what we needed, how we sat to be comfortable, and she took us round the store, all of us ticking things off if they were not suitable.

Really helpful, and thanks to the store manager Kris for letting us take colour swatches home for a night or 2 to help us decide on colours.

Cannot recommend highly enough

Very pleasant atmosphere in the store, I was able to wander round without any hassle, but when I sought advice a sales person was nearby without going to try and find somebody. Well done. The sofa and armchair I have chosen were extremely comfortable so well done. The only disappointing part was the delivery charge which seemed very steep but otherwise excellent service.

Found what we wanted. The staff were very very helpful & polite.looking forward to seeing our new furniture when it arrives. Thank you

Dawn was super helpful and informative.

Scott was extremely helpful, very knowledgeable and great taste in music, didn’t rush us at all, made a hard decision so much easier

Liam was a very friendly and pleasant salesman. He was very knowledgeable and understood my needs.

It was a pleasant experience to visit the Cheltenham store. The ladies were knowledgeable. Our 2 young boys also enjoyed the staff.

Dawn was great and so helpful. She explained everything and let me take a big fabric sample home. I bought it back and bought the sofa!!

Clear information provided by helpful staff. No hard sell. Easy to buy on credit.