had an excellent experience buying a sofa bed from this store. The customer service was outstanding from start to finish. The staff were friendly, professional, patient, and took the time to answer... See more
Company replied
Location
Switch locationUnit A, 226 Purley Way, CR0 4XG Croydon, GB
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See what reviewers are saying
We were attended to by Umut. He was an outstanding sales man. He took his time to explain everything to us. His customer service skills was what made the difference in us settling to buy from sofology... See more
Company replied
Fantastic, no-pressure service from Monica. Super knowledgeable, and the sofa I ordered was fantastic. It was only the second one I sat on in the showroom, but immediately fell in love and ordered the... See more
Company replied
Really lovely experience at Sofology Croydon! We were able to take our time looking around without feeling rushed or pressured, which was great. When we had questions, Umut (sales person) gave clear a... See more
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Company details
- #27 of 92 best companies in Sofa store
- #14 of 54 best companies in Furniture Accessories
- #77 of 398 best companies in Home Furniture Shop
- #58 of 234 best companies in Homewares Shop
- #26 of 112 best companies in Living room shop
- #11 of 25 best companies in Upholstery shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit A, 226 Purley Way, CR0 4XG, Croydon, United Kingdom
4.9
Excellent
3k reviews
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Perfect
had an excellent experience buying a sofa bed from this store. The customer service was outstanding from start to finish. The staff were friendly, professional, patient, and took the time to answer all of my questions without any pressure.
The quality of the sofa bed is excellent, and I’m very happy with my purchase. The whole process was smooth and enjoyable. I highly recommend this store to anyone looking for great products and exceptional customer service. Thank you for such a wonderful experience!
2 July 2026
Reply from Sofology - Croydon
Thank you for this great review Mrs Fakhri!
Reply from Sofology - Croydon
Thank you for sharing your experience Usman :-)
The people in the store were very…
The people in the store were very helpful and friendly, the guys that delivered and set up the sofa were equally good. We are very pleased with the sofa too!
26 June 2026
Reply from Sofology - Croydon
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Nice design..
27 June 2026
Reply from Sofology - Croydon
Thanks for this fabulous review. We appreciate you sharing it with others!
Top sales man and excellent customer service
We were attended to by Umut. He was an outstanding sales man. He took his time to explain everything to us. His customer service skills was what made the difference in us settling to buy from sofology and not the other companies in the same vicinity.
20 June 2026
Reply from Sofology - Croydon
Thanks for this fabulous review. We appreciate you sharing it with others!
Fantastic
Fantastic, no-pressure service from Monica. Super knowledgeable, and the sofa I ordered was fantastic. It was only the second one I sat on in the showroom, but immediately fell in love and ordered there and then which is unusual for me as someone who usually deliberates decisions for a long time! Thank you Monica for your help.
13 June 2026
Reply from Sofology - Croydon
Hi there, thank you for your review. Another great review for Monica; we will make sure to pass this on! Have a nice day.
Brilliant experience
Brilliant experience - Umut was very personable and not pushy at all- top man
20 June 2026
Reply from Sofology - Croydon
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Umut. Have a great day 😊
Staff were very helpful and no pressure…
Staff were very helpful and no pressure on you to decide, took time and showed us different styles,fabrics and pro's,and con's of each
9 June 2026
Reply from Sofology - Croydon
Thank you Peter
The sales person was very patient and…
The sales person was very patient and helpful, nothing was too much
12 June 2026
Reply from Sofology - Croydon
Thank you for awarding us 5 stars :-)
Great customer service from Evilina
Great customer service from Evilina. She kindly took her time to confirm all possible needs regarding the comfort and design of the sofa I was looking for.
Thank you.
10 June 2026
Reply from Sofology - Croydon
Hi there, thank you for your review. Another great review for Evilina, we will make sure to pass this on! Have a nice day.
Great service in the Purley store
Great service in the Purley store. Gordon was very helpful as was the store manager.
7 June 2026
Reply from Sofology - Croydon
Hi there, thank you for your review. Another great review for Gordon, we will make sure to pass this on! Have a nice day.
We had a brilliant experience at…
We had a brilliant experience at Sofology Croydon when ordering our new sofa. Their customer service and explanation of the product really impressed me. We would highly recommend them to anyone.
6 June 2026
Reply from Sofology - Croydon
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
The customer service was professional…
The customer service was professional and the delivery service was quick also installation was excellent. I am happy with the buy and service.
7 June 2026
Reply from Sofology - Croydon
Thanks for this fabulous review. We appreciate you sharing it with others!
Reply from Sofology - Croydon
Thanks for this fabulous review. We appreciate you sharing it with others!
Experience has been good
So far the experience has been good, staff were friendly, helpful and knowledgeable.
24 April 2026
Reply from Sofology - Croydon
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
It was very comfortable environment
It was very comfortable environment, staff was pleasant.
25 May 2026
Reply from Sofology - Croydon
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Croydon branch delivered £1K reclining…
Croydon branch delivered £1K reclining chair which did not work.Delivery men refused to take it away.10 day wait for service technician.Phone calls &emails to Sofology no help.Customer service & products are to be avoided to save yourself a waste of money& endless hassle.Worst company I have ever had to deal with.Never again!
15 May 2026
Unprompted review
Reply from Sofology - Croydon
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience. If there’s anything we can assist you with, please don’t hesitate to email us at social.media.complaints@sofology.co.uk with your order details and we'll be happy to help.
listen to your customer,
The assistance branch manager was very helpful and listened to what I had to say
15 May 2026
Reply from Sofology - Croydon
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
The worst delivery service ever
17 May 2026
Reply from Sofology - Croydon
Hi there, we are disappointed to hear that you might not have had the best experience. If you do need to discuss this further, please do not hesitate to email us with your order and review details over at social.media.complaints@sofology.co.uk and we'll be happy to take a look.
Excellent customer service throughout
Excellent customer service throughout. Quality sofas that will last.
14 May 2026
Reply from Sofology - Croydon
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
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