Sofology - Croydon Reviews 

2,881
•
TrustScore 5 out of 5

4.8

Unit A, 226 Purley Way, CR0 4XG Croydon, GB

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Rated 5 out of 5 stars

Gordon was very good at his job, made sure we were fully aware of everything we needed to know before making the purchase. Very knowledgeable, welcoming and made us feel at ease throughout

Company replied

Rated 5 out of 5 stars

I felt no pressure, just received a lot of help in a pleasant, relaxed way from Abe. I walked in and out of the store four times and each time I go back I was pleasantly received by Abe who patie... See more

Company replied

Rated 5 out of 5 stars

Excellent. Gordon was so helpful, everything was explained thoroughly, friendly. We were in between 2 models of sofas and thanks to Gordon’s patience, he walked us through every single detail of each... See more

Company replied

Rated 5 out of 5 stars

We had an excellent experience thanks to Amen. She provided brilliant customer service from start to finish. She was friendly, professional, patient, and went above and beyond to make sure everything... See more

Company replied


Company details

  1. Sofa store
  2. also in
  3. Furniture Accessories
  4. Home Furniture Shop
  5. Homewares Shop
  6. Living room shop
  7. Upholstery shop

Written by the company

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Contact info

  • Unit A, 226 Purley Way, CR0 4XG, Croydon, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

3k reviews

5-star
4-star
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2-star
1-star

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4.8

All reviews

(2,881)

13,841 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent customer service and quality of sofas

From start to finish, Umut was there to answer any queries. He took the time to explain the process, Ts&Cs, and was very knowledgable about the sofa we were interested in.

2 March 2026
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Reply from Sofology - Croydon

Thank you for this great review :-)

Rated 5 out of 5 stars

Wioleta

Wioleta was absolutely amazing and so kind, friendly helpful and knowledgeable about the sofa and all the features.
I am delighted with my purchase.

Thank you so myxg much

28 February 2026
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Reply from Sofology - Croydon

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Rated 5 out of 5 stars

Very good experience

Very good experience, with helpful staff. Wioleta made our experience easy and helped us make the right decision

27 February 2026
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Reply from Sofology - Croydon

Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!

Rated 5 out of 5 stars

Was made really welcome and the lady…

Was made really welcome and the lady was really helpful x

20 February 2026
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Reply from Sofology - Croydon

Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.

Rated 5 out of 5 stars

Gordan @croydon store Was a great help

Gordan @croydon store Was a great help, he had great knowledge of the sofa and fabric.

He also told us about the interest free which we took advantage of and placed an order.

Looking forward to receiving our sofa.

Thank you
Mr Broqaj

23 February 2026
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Reply from Sofology - Croydon

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Rated 5 out of 5 stars

Great customer service

Gordon was fantastic at helping us pick our sofas - we were also impressed by his Hindi skills!

21 February 2026
Unprompted review
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Reply from Sofology - Croydon

Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Gordon. Have a great day 😊

Rated 5 out of 5 stars

Custom service was great and Gordon was…

Custom service was great and Gordon was extremely helpful.

16 February 2026
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Reply from Sofology - Croydon

Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.

Rated 5 out of 5 stars

Monica from the Croydon team has been…

Monica from the Croydon team has been so helpful in person, helping me find the best couch for myself. She showed us over 10 couches that I looked up online the day before, given me honest feedback about each of them and did not get annoyed with all my questions! She helped me choose the one I really would love having (The Riviera) and helped me throughout the whole process. I was scared the couch wouldn't fit so I had to go back and measure everything and she was so kind via email as well, helping me and making sure the couch would fit in my apartment by checking the measurements I have given her. Honestly, the whole experience was wonderful because of her and it really helped me not overthink and stress about it as much so thank you!

24 January 2026
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Reply from Sofology - Croydon

Hi there, it sounds like you were well looked after in-store! We're pleased that you're happy with the service and we will make sure to pass this onto Monica. Thank you for taking the time to leave a review 😊

Rated 5 out of 5 stars
Sofology - Croydon logo

Reply from Sofology - Croydon

Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.

Rated 5 out of 5 stars

Sofology

On arrival at the store on Purley Way, Umut a member of team greeted us and told us to wander around the store and if we had any questions to come and see him. No pressure. We were able to narrow down our choice to one of two styles, we then returned to the staff member with a list of questions/queries regarding our choice, which he was able to deal with. We then left the store to think and make a decision on the choice of sofa. We returned two days later and completed our purchase.

11 February 2026
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Reply from Sofology - Croydon

Thank you for choosing Sofology!

Rated 5 out of 5 stars

Umut was very helpful

Umut was very helpful, we came to see the sofa a few weeks before so we could get an idea of sizing before we measured, and he was very helpful with the specific requirements we had.
He followed up post purchase with measurements we required! Thanks again.

8 February 2026
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Reply from Sofology - Croydon

Hi there, thank you for your review. Another great review for Umut, we will make sure to pass this on! Have a nice day.

Rated 5 out of 5 stars

Very helpful and knowledgeable

Very helpful and knowledgeable. Helped clarify any confusion I had and helped me with choosing a colour scheme after showing him my decor.

7 February 2026
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Reply from Sofology - Croydon

Thank you so much for taking the time to share your feedback with us.

Rated 5 out of 5 stars

Great help and advice

Great help and advice

7 February 2026
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Reply from Sofology - Croydon

Thank you for your 5-star review! We appreciate your feedback and are glad you were satisfied with our service. Let us know if you need anything else.

Rated 5 out of 5 stars

Attendance of staff in the shop (Umut)

Attendance of staff in the shop (Umut). Very helpful and not pushy.

3 February 2026
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Reply from Sofology - Croydon

Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!

Rated 5 out of 5 stars

Great customer service

Wioleta was so paciente and really guide us trought our purchase, we really appreciate her help in choosing our next sofa.

1 February 2026
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Reply from Sofology - Croydon

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Rated 5 out of 5 stars

A very friendly member of staff dealt…

A very friendly member of staff dealt with us and it was all easy and straightforward, as long as the sofa lasts well we’ll be back.

4 February 2026
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Reply from Sofology - Croydon

Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊

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