The staff were extremely helpful. My elderly uncle had a strict criteria regarding size etc and the customer advisor absolutely nailed it! She found us a perfect fit for my uncle. She was very p... See more
Company replied
London Road, G32 8XL Glasgow, GB
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The staff were extremely helpful. My elderly uncle had a strict criteria regarding size etc and the customer advisor absolutely nailed it! She found us a perfect fit for my uncle. She was very p... See more
Company replied
What we liked that there was not the pressure you get in other shops to buy. We knew what we wanted and Desmond guided us to the areas where we might find what we might like. We took our time and Desm... See more
Company replied
Visited the prior ordering our new suite. Proceeded to buy online via website. Abi was incredibly helpful - nothing was an issue. We had some colour issues and sizing, however Abi sorted them all ou... See more
Company replied
The whole experience was very positive. Leanne the assistant was very helpful and informative and didn't use the hard sell at any point. My only negative was the high cost of delivery for what was an... See more
Company replied
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
London Road, G32 8XL, Glasgow, United Kingdom
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Reply from Sofology - Glasgow
Customer service was great everything was explained very well and made our experience good

Reply from Sofology - Glasgow
Matthew was amazing from start to finish was so patient and explained everything so well.

Reply from Sofology - Glasgow
Lovely sofa. not cheap but you get what you pay for. Delivery was great. Communication clear and transparent. 3rd sofa for me and will use again.

Reply from Sofology - Glasgow

Reply from Sofology - Glasgow
Great experience had at London Road Sofology in Glasgow. Matt looked after us and completed our visit swiftly and without issue. He was also very patient with my 6-year-old daughter.

Reply from Sofology - Glasgow
Great advice and fantastic service
Arlene went above and beyond

Reply from Sofology - Glasgow

Reply from Sofology - Glasgow
Leanne was very knowledgeable and gave great advice and excellent interpersonal skills

Reply from Sofology - Glasgow
Really enjoyable visit. It was refreshing to look around the suites without being pressured, and when we needed assistance, the sales staff were welcoming, helpful, and easy to talk to.

Reply from Sofology - Glasgow
Good staff good experience good customer service it was great

Reply from Sofology - Glasgow
Very professional member of staff we had, quick and efficient and very honest

Reply from Sofology - Glasgow
Excellent customer service
Very informative
Would highly recommend

Reply from Sofology - Glasgow
We had a wonderful experience at sofology with Matt. This was our first experience in store and we were looking for our couch for our first home. We were instantly greeted and offered drinks. After having a wander round and seeing what we liked we had loads of help from Matt, letting us know all the different alterations you could make to each couch to make it perfect for us. We showed him the space we had and he helped us find our couch to fit our vibe.
Matt went through every aspect of the process with us in detail and made sure we fully understood everything. He went above and beyond with his service, we couldn’t have asked for a better experience. All the staff were lovely and friendly throughout the entire experience in store

Reply from Sofology - Glasgow
Felt really good in your store plenty to choose from staff were very helpful and I was delighted with my purchase

Reply from Sofology - Glasgow
Everything quick and easy very friendly staff in Glasgow London Road

Reply from Sofology - Glasgow
The staff were very helpful and kind! The layout and structure of the different options available made it easy to understand.

Reply from Sofology - Glasgow
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