Marie, our salesperson approached after a while browsing and asked if she could help. She had great product knowledge and gave us time to consider our options. We are very pleased with the service and... See more
Company replied
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Marie, our salesperson approached after a while browsing and asked if she could help. She had great product knowledge and gave us time to consider our options. We are very pleased with the service and... See more
Company replied
Had an amazing experience shopping at the hedge end Sofology, Mathieu was a great help and was amazing in helping us find the perfect sofa and accent chairs to go with it. He showed exactly what we wa... See more
Company replied
A very stress free process with no pressure from the sales team. We were given the time and space to check out what options were available snd when we requested help it was offered professionally and... See more
Company replied
Emma was very polite and not pushy. She was so knowledgeable about the sofas. She listened and let let us explore. Once we’d decided to buy, she made us drinks and completed the sale information whils... See more
Company replied
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Unit 2A, Hedge End Retail Park, SO30 4RT, Southampton, United Kingdom
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We attended the store yesterday and staff were very good. Today we went back and spoke to Mangai who was very helpful and answered all our questions. There was no pressure to buy anything but we did place an order for 2 sofas and a foot stall.

Reply from Sofology - Hedge End
Great experience, not pounced on as soon as you walk through the door. Been in a few times and given plenty of advice and time to think. Purchased today with the help of a lovely sales assistant, Natasha. Looking forward to receiving our new sofas.

Reply from Sofology - Hedge End
Excellent staff at Hedge End store.
Radhika was extremely helpful.
We would highly recommend to our friends.

Reply from Sofology - Hedge End

Reply from Sofology - Hedge End
Brilliant but have already done a Harris polli think one is enough

Reply from Sofology - Hedge End
No pressurised selling, but helpful when needed. Both George and Cloi were very helpful.

Reply from Sofology - Hedge End
Natasha was brilliant and helped when we got stuck on colours was very patient and informative.

Reply from Sofology - Hedge End
No pressure just let us look around got some nice things.we had a look around four other stores but came back to sofology as the sofa fitted what we needed Steve made us welcome as did other members of staff.also made a good coffee.just like to say thanks again for you help.

Reply from Sofology - Hedge End
Mangai was very helpful in store and provided all we needed to enable us to complete our purchase.
She was also very prompt with follow up communications, to make the process as seamless as possible.

Reply from Sofology - Hedge End
Really positive experience at sofology with Natasha today. Very grateful for her expertise.

Reply from Sofology - Hedge End
The hedge and staff were exceptionally friendly and very helpful and informative and the process was really smooth. Amazing selection to choose from and in a really relaxed environment without the pressure pitch. Extra credit to Natasha who was fabulous!

Reply from Sofology - Hedge End
The choice of products was extensive and the showroom was well laid out and clean. Browsing was a positive experience - we were asked if we needed any help but were then left to look around as much as we wanted to without being pestered. Sahil helped us with our purchase once we had decided. He was knowledgeable, helpful and very easy to deal with. We would definitely recommend this store to others.

Reply from Sofology - Hedge End
Very helpful staff. Lots of options for sofas, chairs etc. Very pleasant experience.

Reply from Sofology - Hedge End
Very friendly and helpful and made u feel welcome and comfortable and very empress

Reply from Sofology - Hedge End
We visited four different retailers for a family sofa. We found George to have the most knowledge and experience! Sofology was most definitely the best store we visited in Hedge End. George was friendly, funny and answered our questions professionally, he gave us great tips. We highly recommend Sofology, make sure you ask for George as he knows everything you need to know about sofas and more.

Reply from Sofology - Hedge End
Very helpful answered all our questions explained everything just wish a bit of discount could have been given as we bought 2 sofas

Reply from Sofology - Hedge End

Reply from Sofology - Hedge End
Kevin was very friendly and welcoming. Let us walk round the store unaided trying to out sofas but made sure we knew he was available. Explained how the sale range worked and what it does come with. Very helpful and friendly and great service start to finish. Thanks

Reply from Sofology - Hedge End
Unbelievably good service! Natasha has been incredibly helpful with the purchase of my new Sofa. She took such a keen interest in my requirements and was able to offer really good advice and useful recommendations. Thank you for your time and help.

Reply from Sofology - Hedge End

Reply from Sofology - Hedge End
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