Sofology - Hedge End Reviews 3,190

TrustScore 5 out of 5

4.9

Unit 2A, Hedge End Retail Park, SO30 4RT Southampton, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Marie, our salesperson approached after a while browsing and asked if she could help. She had great product knowledge and gave us time to consider our options. We are very pleased with the service and... See more

Company replied

Rated 5 out of 5 stars

Had an amazing experience shopping at the hedge end Sofology, Mathieu was a great help and was amazing in helping us find the perfect sofa and accent chairs to go with it. He showed exactly what we wa... See more

Company replied

Rated 5 out of 5 stars

A very stress free process with no pressure from the sales team. We were given the time and space to check out what options were available snd when we requested help it was offered professionally and... See more

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Rated 5 out of 5 stars

Emma was very polite and not pushy. She was so knowledgeable about the sofas. She listened and let let us explore. Once we’d decided to buy, she made us drinks and completed the sale information whils... See more

Company replied


Company details

  1. #26 of 91 best companies in Sofa store
  2. #12 of 50 best companies in Furniture Accessories
  3. #76 of 396 best companies in Home Furniture Shop
  4. #58 of 229 best companies in Homewares Shop
  5. #24 of 112 best companies in Living room shop
  6. #10 of 24 best companies in Upholstery shop

Written by the company

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Contact info

  • Unit 2A, Hedge End Retail Park, SO30 4RT, Southampton, United Kingdom

  • 03448639051

4.9

Excellent

TrustScore 5 out of 5

3k reviews

5-star
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Rated 5 out of 5 stars

Santana sofa set

We attended the store yesterday and staff were very good. Today we went back and spoke to Mangai who was very helpful and answered all our questions. There was no pressure to buy anything but we did place an order for 2 sofas and a foot stall.

14 March 2026
Sofology - Hedge End logo

Reply from Sofology - Hedge End

Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊

Rated 5 out of 5 stars

Great experience

Great experience, not pounced on as soon as you walk through the door. Been in a few times and given plenty of advice and time to think. Purchased today with the help of a lovely sales assistant, Natasha. Looking forward to receiving our new sofas.

14 March 2026
Sofology - Hedge End logo

Reply from Sofology - Hedge End

Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊

Rated 5 out of 5 stars

Excellent staff at Hedge End store

Excellent staff at Hedge End store.
Radhika was extremely helpful.
We would highly recommend to our friends.

13 March 2026
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Reply from Sofology - Hedge End

Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊

Rated 5 out of 5 stars

Nice staff very helpful

Nice and easy way to buy a couple of sofas

8 March 2026
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Reply from Sofology - Hedge End

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Rated 5 out of 5 stars

No pressurised selling

No pressurised selling, but helpful when needed. Both George and Cloi were very helpful.

11 March 2026
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Reply from Sofology - Hedge End

Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊

Rated 5 out of 5 stars

No pressure

No pressure just let us look around got some nice things.we had a look around four other stores but came back to sofology as the sofa fitted what we needed Steve made us welcome as did other members of staff.also made a good coffee.just like to say thanks again for you help.

9 March 2026
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Reply from Sofology - Hedge End

Thank you for coming back to Sofology Stephen, we are pleased that you enjoyed your coffee :-)

Rated 5 out of 5 stars

Mangai was very helpful in store

Mangai was very helpful in store and provided all we needed to enable us to complete our purchase.

She was also very prompt with follow up communications, to make the process as seamless as possible.

9 March 2026
Sofology - Hedge End logo

Reply from Sofology - Hedge End

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Rated 5 out of 5 stars

Great service

Really positive experience at sofology with Natasha today. Very grateful for her expertise.

8 March 2026
Sofology - Hedge End logo

Reply from Sofology - Hedge End

Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Natasha. Have a great day 😊

Rated 5 out of 5 stars

The hedge and staff were exceptionally…

The hedge and staff were exceptionally friendly and very helpful and informative and the process was really smooth. Amazing selection to choose from and in a really relaxed environment without the pressure pitch. Extra credit to Natasha who was fabulous!

7 March 2026
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Reply from Sofology - Hedge End

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Rated 5 out of 5 stars

A positive experience from start to finish.…

The choice of products was extensive and the showroom was well laid out and clean. Browsing was a positive experience - we were asked if we needed any help but were then left to look around as much as we wanted to without being pestered. Sahil helped us with our purchase once we had decided. He was knowledgeable, helpful and very easy to deal with. We would definitely recommend this store to others.

7 March 2026
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Reply from Sofology - Hedge End

We are so pleased that you found what you were looking for Andrew!

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff. Lots of options for sofas, chairs etc. Very pleasant experience.

6 March 2026
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Reply from Sofology - Hedge End

Thank you for taking the time to leave a 5-star review!😊

Rated 5 out of 5 stars

George and Sofology are the best

We visited four different retailers for a family sofa. We found George to have the most knowledge and experience! Sofology was most definitely the best store we visited in Hedge End. George was friendly, funny and answered our questions professionally, he gave us great tips. We highly recommend Sofology, make sure you ask for George as he knows everything you need to know about sofas and more.

4 March 2026
Sofology - Hedge End logo

Reply from Sofology - Hedge End

Thank you for such wonderful feedback! 😊 We’re thrilled to hear George’s knowledge and friendly approach made your visit to our Hedge End store stand out. We’ll be sure to pass on your kind recommendation, enjoy your new family sofa! 🛋️✨

Rated 4 out of 5 stars

Very helpful answered all our questions…

Very helpful answered all our questions explained everything just wish a bit of discount could have been given as we bought 2 sofas

1 March 2026
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Reply from Sofology - Hedge End

Thank you for your feedback! 😊 We’re glad our team could help answer all your questions and guide you through your purchase. We appreciate your thoughts regarding the discount and hope you’re enjoying your new sofas! 🛋️✨

Rated 5 out of 5 stars

Kevin was very friendly and welcoming

Kevin was very friendly and welcoming. Let us walk round the store unaided trying to out sofas but made sure we knew he was available. Explained how the sale range worked and what it does come with. Very helpful and friendly and great service start to finish. Thanks

3 March 2026
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Reply from Sofology - Hedge End

Thank you for choosing Sofology Nikki.

Rated 5 out of 5 stars

Unbelievably good service

Unbelievably good service! Natasha has been incredibly helpful with the purchase of my new Sofa. She took such a keen interest in my requirements and was able to offer really good advice and useful recommendations. Thank you for your time and help.

2 March 2026
Unprompted review
Sofology - Hedge End logo

Reply from Sofology - Hedge End

Thank you for choosing Sofology Michael :-)

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