Sofology - Hedge End Reviews 3,187

Team in store were excellent, great knowledge and made the experience very easy.

Mathieu was very friendly and efficient, explaining everything but not over pushy in terms of sales. Excellent service so far.

Mathew was very cool and helpful going the extra mile for us and understanding our needs. Great selection of sofas and clear pricing.

Helpful staff and easy to purchase a sofa.

Staff was great help and offered us amazing service

Great experience in store, loved the sofa, but the one arrived felt completely different, wasn’t comfortable, at all, and the power head rest puts your neck in an incredibly awkward and uncomfortable position

None of these matters seem to be issues as far as Sofology are concerned

Stuck with a sofa we don’t like and Sofology handed off the complaint to finance provider at the first opportunity

Had an amazing experience shopping at the hedge end Sofology, Mathieu was a great help and was amazing in helping us find the perfect sofa and accent chairs to go with it. He showed exactly what we was after and all the options we had for what we were looking for. When returning to the stores few days later he noticed us immediately and remembered exactly what he had put in our online basket as option. He was very helpful in completing are order and helping us finalise what we wanted. Couldn’t recommend sofology and Mathieu enough, really was an amazing experience and was made very easy for us.

No pressure to buy a sofa, like other stores. Si was very patient and helpful as we were in store a long time. He went through everything about how to look after the sofa.

Very pleased with Sofology , so much choice in sofas, I bought my last sofa from sofology over 5 years ago and still in good shape .

Absolutely shocking company that is not customer focused at all!

It’s been lies after lies, no same member tells you the correct information, you find out from another member of staff that the previously information is incorrect which leads to frustration.

We were originally told 10 weeks minimum 12 weeks max which we later found out was wrong information.

We were told 15 weeks all together but currently standing at 17 weeks and 4 days and that’s not for home delivery. So they are out of the agreement.

We were told by the assistant manager that a deposit didn’t need to be paid when ordering.

Store manager laughing within the situation at his entertainment

We requested a swatch so we could find material to make cushions etc but they sent us the wrong swatch (which we later found out)

Still waiting for head office to call my wife, it’s been 5 working days.

Social media response person has closed my ‘complaint’ but nothing has been resolved.

We just want to cancel our order because through the whole process we have been lied too, there is no confidence within the company AT ALL!

Please please please do your research and have everything in paper trail because they aren’t interested in your needs but instead your money.

We wish we never went with the company, it’s appalling

Sofa looks great but we haven't got it yet so it's too early for a review.
Staff were great but it's too early to review delivery or after-sales.
Overall, it's annoying being harassed into a review at this stage.

Emma was very polite and not pushy. She was so knowledgeable about the sofas. She listened and let let us explore. Once we’d decided to buy, she made us drinks and completed the sale information whilst we sat on our chosen suite. Best sofa shopping experience (and I’ve bought a lot of sofas).

We went to several sofa shops but when we went to sofology and Radhika welcome us offered her help and after We made our choice She explained about the materials, colours the payment options, delivery dates and how to care for the sofas She was great very knowledgeable and made such difference on our purchase

A very stress free process with no pressure from the sales team. We were given the time and space to check out what options were available snd when we requested help it was offered professionally and in a friendly way. George was really helpful and kept the whole thing light hearted and enjoyable. Can not wait to receive our new suite.

Matthew had good customer service

Marie in store in the hedge end Southampton, was amazing . Patient and full of knowledge on helping us pick our dream sofa
She was not to pushy and just wanted the best for us. Not like other stores that just wants a sale.
So easy to order and so happy. What more can I put

Great experience with Natasha at Sofology

The staff member that served me was helpful and informative about the products but not too pushy so left me alone while I had a good look round and came back when I was ready to place my order